2022 Conference Speakers

Industry Members

Doreen Acampora

Milliman IntelliScript

Doreen Acampora - Milliman IntelliScript

Doreen’s vast experience in Life Insurance Underwriting and her passion for innovation brought her to the Milliman IntelliScript team. As an Underwriting Consultant in Clinical Services, she provides underwriting expertise and support to clients. Prior to joining IntelliScript, Doreen held the position of Chief Underwriter at HealthIQ an Insurtech start up. She has held senior level underwriting positions at New York Life, Met Life, HSBC and Security Mutual Life.

3P – Artificial Intelligence

Rotolu Adebiyi

Thrivent Financial for Lutherans

Rotolu Adebiyi - Thrivent Financial for Lutherans

SENIOR COUNSEL, INSURANCE LAW & COMPLIANCE – THRIVENT FINANCIAL

Ro Adebiyi was born in Nigeria, but raised in Ann Arbor, Michigan. He graduated in 2003 with a bachelor’s degree in sociology from the University of Michigan, where he was involved in local mentorship initiatives, Third-World development projects, and served as a two-year captain on the University of Michigan Men’s basketball team. Ro returned to the University of Michigan in 2005 to attend law school, after a stint as a paralegal at a Washington, D.C. law firm.

Following graduation from law school, he worked as an associate at a Houston law firm, started a web-based sponsorship/endorsement company with friends back in Ann Arbor, served as counsel for a small commodities trading firm just outside of New York City, and then moved to Minnesota to oversee state-wide voting initiatives as a senior staff member of the 2012 Obama Reelection Campaign. Minnesota immediately embraced and welcomed Ro, and following his post-election selection to the 2012 Inaugural Committee, he returned to Minneapolis to join the legal team at Thrivent Financial.

Ro previously served as the Chief Legal Officer for the brightpeak financial division of Thrivent Financial, and is currently serving as Senior Counsel, working on various insurance and compliance matters with impact across the broader Thrivent organization.

OTHER SERVICE

AAU basketball coach and youth/career mentor
Volunteer at the Salvation Army’s “Harbor Light House” kitchen
Board member and volunteer of Junior Achievement of the Upper Midwest
Board member of Reve Academy
Board member of the Center for Economic Inclusion
Board of Trustees for Twin Cities Public Television (Twin Cities)

4K – Race & Insurance

Ashley Allen

Perr&Knight

Ashley Allen - Perr&Knight

Ashley Allen is the State Filings Manager at Perr&Knight, having joined Perr&Knight in January of 2022. In this position, Ashley oversees the services provided by the State Filings team, including review of P&C and A&H product materials for completeness and accuracy, determination of filing requirements by jurisdiction, gathering of required transmittals, preparation of filings drafts in SERFF or IRFS, submission of filings, and facilitation of interrogatories as well as advising the team on proposed responses and approaches.

Ashley started in the insurance industry in 2013 at Berkshire Hathaway Travel Protection (“BHTP”) as a Business Analyst and later moved into the role of Product Analyst, focusing on Travel Insurance. In 2018, she joined BHTP’s parent company, Berkshire Hathaway Specialty Insurance as State Affairs Analyst and shortly after, State Affairs Manager. Ashley attended the University of Wisconsin – Stevens Point and majored in Business Administration. She received her Associate in General Insurance designation in 2014.

2P – SERFF’s Up Dude!

Heather Arriola

USAA

Heather Arriola - USAA

Heather Arriola is the P&C State Filings Director for USAA. Her insurance career started in March of 2000 as an insurance agent. She has also worked in Licensing Compliance and P&C Regulatory Compliance. Heather has over 11 years of experience handling P&C state filings. She holds a Market Conduct Management (MCM) designation.

2P – SERFF’s Up Dude!

Lauren Bandle

NAIC

Lauren Bandle - NAIC

Lauren Bandle is a Business Analyst with the Information Technology Group at the NAIC. Lauren has been with the NAIC for over three years, and is responsible for leading internal and external requirements discovery sessions, collaborating with UI/UX designers, and documenting and communicating business requirements to the development team.

When she is not working, Lauren likes to assemble jigsaw puzzles, curl up with a good book, or get her hands dirty trying new baked good recipes.

2P – SERFF’s Up Dude!

Chad Batterson

Athene USA

Chad Batterson - Athene USA

Chad M. Batterson – Vice President of Compliance, Athene USA

Chad has worked for Athene and its predecessor companies since 2008 and has served in various compliance roles with the Company. He currently oversees advertising oversight, the complaint handling and agent oversight function, market conduct exam management, policy form filing, and compliance oversight of annuity suitability, as well as serving as the President and Chief Operating Officer of Athene Securities, Athene’s broker dealer. Prior to Athene, Chad worked for two insurance companies in various compliance and operational roles and has over 20 years of experience in the annuity industry.

Chad has a B.A. from Central College in Pella, Iowa, and M.A. from the University of Iowa in education. He has earned the Series 7, 24, 27, 63, and 99 licenses from FINRA.

Chad lives in Des Moines, Iowa, with his wife Heather, son Jake (age 19), stepson Mason (age 15), daughter Lily (age 15), and son Ethan (age 4). He enjoys spending time with his family, watching University of Iowa athletics, visiting Walt Disney World, listening to the Beatles and Grateful Dead, and quoting the Simpsons.

6F – Advertising – Navigating Between the Buoys

Billy Beal

RegEd

Billy Beal - RegEd

4G – Trend Analysis – Complaints

Michael Bedard

Naehas

Michael Bedard - Naehas

Mike has worked in sales, sales management, and other leadership roles during a career of more than 20 years. His career began in the B2B space working with marketing departments to drive growth, reduce cost, and improve efficiencies. For the last 10 years Mike has focused on providing risk and compliance solutions to insurance companies, banks, and wealth management firms focusing on issues such as regulatory change management, complaint management, and regulatory risk. Now at Naehas Mike is bringing his marketing, compliance, and risk experience together to help financial services companies apply new technologies to content review, simplify the complexities around disclosure management, and drive revenue through improved Product Lifecycle Management.

4N – Rebranding After an Acquisition

James Bialorucki

USAA

James Bialorucki - USAA

Jim Bialorucki has spent over 30 years in the insurance industry, 23 years of which have been in Internal Audit, Risk Management, and Regulatory Compliance. Jim has a broad range of Personal lines and Commercial insurance experience and has deep assurance expertise in Compliance Risk Management. He is currently Director, Compliance Risk Management in P&C Insurance Compliance with USAA. Jim leads a team which provides oversight and guidance for the Property & Casualty business, including Compliance Risk Assessment, Compliance Monitoring, action planning/remediation, and new activity governance.

4C – FEMA, NFIP & Reactions to Increased Flooding

Holly Blanchard

Regulatory Insurance Advisors

Holly Blanchard - Regulatory Insurance Advisors

Holly Blanchard is the President of Regulatory Insurance Advisors, LLC (RIA), a consulting firm specializing in insurance regulatory matters and Enterprise Risk Management. Holly formed RIA in January 2016, along with her partner Pieter Williams. In her role, Holly provides services for state and federal regulators, and insurance carriers and oversees a team of dynamic individuals that provide exceptional regulatory guidance and consulting for our clients. Holly has over 20 years of insurance experience including extensive market conduct, Affordable Care Act (ACA), and overall regulatory expertise and experience.

Holly previously served as Life and Health Administrator for the Nebraska Department of Insurance (Department). In this capacity, Holly oversaw the Department’s product and rate operations for life and health insurance, including the Department’s implementation of the ACA. Holly also served as the Department’s Market Conduct Examiner in Charge where she managed Market Conduct Examinations for all lines of insurance.

Holly’s primary areas of consulting include: comprehensive market conduct examinations; specialty and targeted market conduct examinations; market conduct risk-assessments for insurers and regulators; creating examination best practices; ACA regulation; Mental Health and Substance Use Disorder parity regulation; product filing development and compliance; student health plan expertise; annuity suitability; market regulation training; sampling training; property and casualty; surplus lines; reinsurance and market regulation best practices for insurers and regulators.

Holly holds several industry designations, is a Past-President and Board of Director member for the Insurance Regulatory Examiner’s Society (IRES), and a past Board of Director member for the Association of Insurance Compliance Professionals (AICP). Holly also is actively involved in multiple committees and sub-committees of the National Association of Insurance Commissioners (NAIC). Additionally, she presents at National Trade Organization conferences frequently as a subject matter expert in varied insurance topics.

4F – Clear Sailing or Rough Seas? Handling Complaints

6H – Benefits of a Mock MCE

Tait Brooks

Florida International University

Tait Brooks - Florida International University

Tait Brooks currently serves as the Assistant Director of Diversity, Equity & Inclusion at Florida International University in Miami, Fl. In this role, he is responsible for assisting in the development, implementation, and administration of diversity, equity, and inclusion programs and initiatives. He addresses issues specific to under-represented minorities and under-served faculty, staff, and student populations. He received his Master of Divinity with a concentration in Religion and Health from Candler School of Theology at Emory University in Atlanta, GA. He obtained a Bachelor of Fine Arts degree in Theatre and Psychology from Texas State University.

2A – Diversity, Equity, & Inclusion

Lisa Brown

APCIA

Lisa Brown - APCIA

Lisa Brown is Senior Director, Market Conduct and Counsel at the American Property Casualty Insurance Association (APCIA). Prior to the merger of the American Insurance Association (AIA) and the Property Casualty Insurers Association of America to form APCIA, Lisa had been with AIA since 1994 and, most recently, directed the AIA Law Department’s program on compliance and regulatory reform issues. She also managed AIA’s legal research and surveys, and oversaw AIA’s Legislative Reporting Service. In her position at APCIA, Lisa continues to have responsibility for compliance and regulatory reform policy issues. Lisa has participated on numerous panels at the Association of Insurance Compliance Professionals (AICP), the annual NAIC E-Reg Conference, the Annual IRES Foundation National School on Market Regulation, the IRES Career Development Seminar, the American Conference Institute’s National Forum on Insurance Regulation, and the Insurance Consumer Affairs Exchange (ICAE).

Lisa earned her J.D. from the George Mason University School of Law, with a concentration in Regulatory Law, and her B.S.B.A. from the University of Richmond, E. Claiborne Robins School of Business. She is a member of the District of Columbia bar. Lisa is a member of the Board of Directors of the IRES Foundation and is also a member of the Association of Insurance Compliance Professionals.

Insurance Compliance 101

Laura Bullard

Foresters Financial

Laura Bullard - Foresters Financial

Laura Bullard has over 32 years of progressively senior experience in the life insurance industry in a compliance role. She currently serves as a Senior Compliance Manager for Foresters Financial. Her accountabilities include supporting the implementation, maintenance and oversight of the US field market conduct program, regulatory compliance & Agent conduct oversight.

Laura graduated from Centennial College in Toronto. She is actively involved on various committees of a number of industry associations. Laura lives in Toronto with her 2 Son’s and their dog Bella.

6F – Advertising – Navigating Between the Buoys

Mark Camillo

CyberAcuView

Mark Camillo - CyberAcuView

Mark Camillo is currently CEO of CyberAcuView and has over 25 years of experience in the insurance, technology, business information, and direct marketing industries. Prior to joining CyberAcuView, he most recently was the Head of Cyber, EMEA based in London, UK, responsible for the CyberEdge® suite of end-to-end risk management solutions at AIG. Before moving to London, Mark led the cyber team for the Americas based in New York, NY. Mark joined AIG in 2001 and held positions of increasing management responsibility in various parts of the organization including eBusiness Risk Solutions, Affinity Group, Accident & Health, Professional Liability, and the Fidelity team. Prior to AIG, Mark worked in sales, marketing, and product development for Dun & Bradstreet (D&B) and SITEL Corporation. Mark has a Masters of Business Administration from the University at Buffalo and a Bachelor of Science degree from the University of Wyoming.

3B – Cyber-Terrorism

Melanie Carlson

Milliman, Inc.

Melanie Carlson - Milliman, Inc.

Melanie joined Milliman’s Western Region Property and Casualty practice in 2020, with specialties in advanced ratemaking, product development, filing support, and competitive analysis for personal and commercial lines. Prior to joining Milliman, Melanie was a Senior Actuarial Analyst at Nationwide Mutual Insurance Company where she focused primarily on the pricing of personal auto in California, Oregon, and Nevada. She also led efforts to streamline and improve consistency of the auto product rating process through template development and implementation of new rating systems.

5A – Product Management – Teamwork Makes the Dream Work

Christian Ceballos

Gridiron Insurance Underwriters

Christian Ceballos - Gridiron Insurance Underwriters

Christian Ceballos is a Junior Underwriter at Gridiron Insurance Underwriters, an MGU located in Plantation, Florida. Christian graduated from Florida State University in 2018 with a Bachelor’s Degree in Risk Management & Insurance. He has earned the designation Associate in Commercial Underwriting (AU). Prior to graduation, Christian began as an intern for Gridiron in 2016 as a loss control technician; this exposure proved to be a great way to gain experience in the industry starting off. Upon graduating, Christian began his career as an Assistant Underwriter for a commercial package program. In late 2019 he was promoted to Junior Underwriter, where he manages the Homeowners program & a portion of the Commercial Property program.

3C – All Hands on Deck!

T. Kael Coleman

Protecdiv, Inc.

T. Kael Coleman - Protecdiv, Inc.

Kael Coleman has more than 20 years’ experience in the insurance, reinsurance, and finance industries. Kael is the Founder and CEO of Protecdiv, a technology-powered, relationship-based insurance and reinsurance brokerage firm.

Prior to Protecdiv, Kael led the global mortgage reinsurance team at Willis Re, the reinsurance arm of Willis Towers Watson. There, he built relationships with, and placed mortgage risk transfer into the global reinsurance market for, several government-related entities and international banks. He also led the team that built the first broker-developed loan-level mortgage default predictive model.

2A – Diversity, Equity, & Inclusion

PJ Cosgrove

Ulmer & Berne

PJ Cosgrove - Ulmer & Berne

2J – Opioid Epidemic & Public Nuisance

Daniel Cotter

Howard & Howard Attorneys PLLC

Daniel Cotter - Howard & Howard Attorneys PLLC

Dan is an experienced attorney who has served in a variety of legal roles in his career, including as general counsel of a large life insurance company, as well as extensive experience in private practice. Dan’s mix of clients includes insurance companies and other financial institutions, IT and consulting companies, and nonprofits. He has been working on privacy and cybersecurity issues since 1996, including development of terms and conditions and disclaimers on Fortune 500 websites in the late 1990s. He has been the chief privacy officer of several companies and law firms, and has extensive experience as in-house counsel. Dan is experienced in dealing with complex insurance regulatory issues and transactions, and substantial reorganizations of holding company systems. Throughout his career, he has negotiated thousands of contracts from simple to complex, including outsourcing. He also has substantial experience with internal investigations and employment-related issues.

1N – Environmental, Social & Corporate Governance (ESG) – Making New Waves

Sean Cox

First Consulting and Administration

Sean Cox - First Consulting and Administration

Sean Cox – President
Sean has been with First Consulting since 1995 and during that time has progressed through many different roles within the firm, including performing filing services, managing these filing teams, product drafting, advertising compliance, licensing and marketing. Experience includes group and individual life, annuity and health filings, personal and commercial property and casualty filings, and general compliance matters. Sean has held numerous regional and national officer positions within the AICP, received the AICP President’s Award, and is a frequent speaker for multiple organizations.

5J – Group Products – Sailing Through Choppy Waters

Rebecca Criswell

Americo

Rebecca Criswell - Americo

Rebecca (Becky) Criswell is the AVP-Compliance and AML Officer for Americo Financial Life and Annuity Insurance Company, where she oversees the AML program, suitability program, complaint review, advertising review, and general regulatory matters. Becky has been employed with Americo since 2004. Becky received a BA from Nebraska Wesleyan University and an MBA from Baker University. She has a Certified Anti-Money Laundering Specialist designation (CAMS) and holds the following insurance designations: FLMI, FFSI, AIRC, AAPA.

4O – Implementing Anti-Fraud Best Practices

Brianne Dahl

NAMIC

Brianne Dahl - NAMIC

Bri is a native Washingtonian with strong family roots in the region. Her insurance career began in 1999 with Mutual of Enumclaw. She spent 13 of her 21 years with the company in a compliance related role. Bri is currently a Senior Compliance Analyst with the National Association of Mutual Insurance Companies (NAMIC) where she uses her products and compliance expertise to provide resources and assistance to employees of NAMIC member companies. Her involvement with AICP began in 2007. Bri has served the Northwest Chapter as secretary, vice president, president, past president and regional director. She has served the national organization in several committee roles and as a long serving member of the Board of Directors. Bri is also the President and Director of Rainier Volleyball Club, a non-profit youth sports program in her area. In her spare time, Bri enjoys travel with her family and friends, hiking and any extra time she can get with her kids.

5C – Seek Your Treasure – Leadership Opportunities

Lee Davidson

Berkley Accident and Health

Lee Davidson - Berkley Accident and Health

Lee D. Davidson joined Berkley Accident and Health in 2010 and is responsible for the Company’s Traditional Stop Loss book of business. He also serves as the company’s Chief Claims and Compliance Officer. Lee has more than 37 years of both life and health as well as property casualty insurance experience in product management, distribution, underwriting, claims, and regulatory matters. Lee is a past president of both the New England Chapter of the AICP and the National Organization.

2O – Operations to Support Business

Andrew Deutsch

Intact Insurance Specialty Solutions

Andew Deutsch - Intact Insurance Specialty Solutions

Andrew Deutsch, JD, CIPP/US, is AVP – Senior Contract and Compliance Manager at Intact Insurance Accident & Health where he focuses on product development, compliance, and privacy issues involving occupational accident and contingent liability for transportation and sharing economy businesses, as well as non-trucking liability and auto liability. Andrew’s previous experience includes insurance product development for technology and medical technology markets, global data privacy management for a manufacturing company, and risk management for a construction and development firm.

3E – Claims-Made vs. Occurrence Policies

Ted Dew

Intrequant Advisors

Ted Dew - Intrequant Advisors

Ted Dew is a senior insurance professional with diverse underwriting and actuarial experience in US and international markets. He has underwritten traditional and structured reinsurance treaties, served as an expert witness at rate hearings, and developed models for complex claim processes. Ted is a Chartered Property Casualty Underwriter, a Fellow of the Casualty Actuarial Society, and a Member of the American Academy of Actuaries.

3H – All About Parametric Insurance

Randall Doctor

Doctor Law Group

Randall Doctor - Doctor Law Group

Mr. Doctor specializes in providing advice and assistance to insurers with respect to the California Department of Insurance and other insurance departments across the US.

He represents more than 100 life/health and property/casualty insurers and other insurance-related entities on a wide variety of compliance matters, including a focus on policy form filing issues and strategies for California filings.

Mr. Doctor is a frequent speaker at various insurance industry conferences and is currently in his second tour as President of the AICP’s Western Chapter.

4L – Life in California

Kathy Donovan

Wolters Kluwer

Kathy Donovan - Wolters Kluwer

As Senior Compliance Counsel – Insurance Compliance for Wolters Kluwer, Kathy focuses on researching legislative and regulatory activity to help increase awareness and understanding of compliance issues affecting insurers. She also assists in managing the content for multiple property/casualty and life/health compliance tools, incorporating the latest regulatory requirements to ensure solutions meet insurers’ needs. Industry event presentations include the IRES Career Development Seminar and IRES Foundation National School on Market Regulation, Association of Insurance Compliance Professionals (AICP) annual and regional conferences, Compliance & Ethics Forum for Life Insurers and LIMRA/LOMA Regulatory Compliance Exchange. Kathy received her J.D. from Suffolk University Law School and her MBA from Babson College.

4H – MCAS – Life & Annuity

Anita Dulmes

First Consulting & Administration

Anita Dulmes - First Consulting & Administration

Over 30 years of Home Office experience with product and form development and filing efforts for a broad variety of L&H products. Experience also includes regulatory research, advertising compliance, complex objection resolution, fraud review, TPA auditing and oversight and market conduct exams, including corrective action plans.

4O – Implementing Anti-Fraud Best Practices

Robert Eaton

Milliman, Inc.

Robert Eaton - Milliman, Inc.

I’m a consultant to the Long-Term Care and Life insurance markets. Recently I’ve been developing and modeling hybrid policies with living benefits for life and annuity products. I work most often with companies selling individual or voluntary products in the worksite.

I serve as an Expert Witness on cases relating to LTC insurance.

I also work with companies on LTC rate increases, and I enjoy discussing the much-needed innovation in the LTCI and LTSS space. I value blocks of annuity, life, and LTC business for mergers, acquisitions, and reinsurance transactions.

Finally, I am a manager of Milliman’s novel LTC Advanced Risk Analytics product, which you can learn more about at www.milliman.com/LARA

4A – Hybrid Life & LTC

2C – Swimming Upstream: Insurtechs in the Insurance Value Chain

Brian Eidelbus

Risk Placement Services

Brian Eidelbus - Risk Placement Services

Brian Eidelbus is currently an underwriter/broker with Risk Placement Services and holds a 2-20 license. He started as an associate underwriter in January 2017 and transitioned into this current title in the latter half of 2018. Brian graduated from Florida State University with a double major in Finance and Risk Management/Insurance. During his schooling, he interned with Lockton in Miami and participated in the NAPSLO internship with both an E&S carrier and broker.

Starting at RPS as an associate underwriter, he shadowed established colleagues and spent time on their teams. Over the next eighteen months, he transitioned into the full-time underwriter/broker position. Brian’s responsibilities include writing new business and retaining renewals in a market that addresses both the client’s and partner market’s needs. He also oversees book management tasks including: policy issuance, inspection reviewing, endorsements, and other servicing needs.

A few months after starting with RPS, Brian was enrolled in the company-sponsored two-and-a-half-year Gallagher Career Advancement Program for the 2018 class. This was a comprehensive program that started with the fundamentals of insurance and grew to niche sales training as the curriculum advanced. He is also a two-time Top Producers’ Meeting invitee.

3C – All Hands on Deck!

Mary Fontana

Blue Cross Blue Shield
of Illinois

Mary Fontana - Blue Cross Blue Shield of Illinois

Mary Fontana is the Manager of Benefit Document Administration operations at Health Care Service Corporation/Blue Cross Blue Shield of IL, TX, OK, NM and MT in Chicago Illinois. In this position, she is responsible for monitoring compliance for all individual and group policies, drafting and filing of Specialty Group member policies, extraterritoriality, stop loss products, and all audit support. Mary has been with HCSC for over 8 years. She holds a Juris Doctorate from University of Illinois Chicago School of Law.

In her free time, Mary enjoys spending time outdoors with her husband and two energetic boys.

5N – No Surprises Act

Dan Garavuso

Odyssey Consulting

Dan Garavuso - Odyssey Consulting

Former HS & College English Instructor.
Former Compliance, Operations, and Program Management in Developmental Disabilities.
Former VP Compliance and Government Relations for a formerly publicly-traded company.
Current Principal & Consultant at Odyssey Consulting, which is my firm, but I have expansion goals. Nationally Affiliated with CGT Consultants (formerly NTG Consultants).

2G – Licensing 101: Poseidon’s Trident & How to Avoid Being Shipwrecked

5G – Direct to Consumer Compliance Issues

5K – New Mexico Regulatory Updates

Sam Garro

Philadelphia Insurance Companies

Sam Garro - Philadelphia Insurance Companies

Sam Garro is currently Senior Vice President of the Compliance Department at Philadelphia Insurance Companies. He received his BA degree with honors from Rutgers University and his law degree from Temple University’s (James E. Beasley) School of Law. He is currently licensed to practice law in New Jersey and Pennsylvania. He holds the CPCU and ACP designations.

Sam has experience in many capacities in Compliance and Product Development with increasing responsibilities in management of those areas. He has managed compliance and product development units in both Life and Health and Property and Casualty.

Sam is active in continuing education and has presented numerous continuing education seminars for the Insurance Society of Philadelphia (ISOP) and the Institute of Strategic Educational Partners. He has twice been awarded the Outstanding Educator Award by ISOP and was a recipient of ISOP’s Mariellen Whelan Excellence in Education Award. Sam is active with the Association of Insurance Compliance Professionals serving as Mid-Atlantic Chapter President and has coordinated, moderated and spoken at various sessions at both the local and national conferences.

3O – Special Events Insurance

Jon Gillum

Locke Lord LLP

Jon Gillum - Locke Lord LLP

Jon L. Gillum has practiced in Locke Lord LLP’s Austin office for 20 years, and ‎represents clients in matters concerning insurance regulation and service ‎contract (extended warranty) regulation. He routinely assists clients in compliance ‎matters, transactions, and disputes involving the Texas Department of ‎Insurance (TDI), the Surplus Lines Stamping Office of Texas (SLSOT), ‎the Texas Department of Licensing and Regulation (TDLR), and the ‎Texas Attorney General’s Office (OAG), and the statutes and rules ‎addressed by those entities.‎ He has particular experience ‎advising clients on complex regulatory compliance and classification ‎issues involving new product development under laws governing ‎insurance, residential service contracts (home warranties), service ‎contracts (extended warranties), vehicle protection products, and limited ‎warranties (including the Magnuson-Moss Warranty Act) and the ‎agencies that regulate them.

4J – Value-Added Benefits & Anti-Rebating

Tanya Goerg

SECURA Insurance

Tanya Goerg - SECURA Insurance

Tanya Goerg is a Compliance Specialist in the Legal Department at SECURA Insurance, in Neenah, Wisconsin. She is responsible for the coordination and oversight of SECURA’s regulatory compliance activities. Tanya has been in the insurance industry for 16 years, spending majority of her time on the insurance company side and a couple of years on the insurance consulting side. She has obtained the following insurance designations: Chartered Property Casualty Underwriter (CPCU), Associate in Regulation and Compliance (ARC), Associate Compliance Professional (ACP) and Associate in Insurance (AINS). Tanya’s mission is to serve others, grow in her compliance expertise and hold ethics and integrity to a high standard. In her spare time, Tanya is busy with her husband and their two boys, spending time at school and sporting events and camping in the summer. She spends her winters focusing on her passion: officiating high school gymnastics. Tanya graduated magna cum laude in Sociology from the University of Wisconsin – Oshkosh.

3F – COVID – Where Do We Go From Here?

Shaun Greene

American Association of Ancillary Benefits

Shaun Greene - American Association of Ancillary Benefits

Shaun Greene began his career as an infantry officer in the U.S. Army. After military service, he attended Harvard Business School and consulted for Deloitte Consulting. He started the health insurance portion of his career when he joined Extend Health (now part of WillisTowersWatson) as VP of Ops where he led the conversion of the big three automakers’ retirees from group Medicare to individual. He helped eHealth launch into Medicare and founded and led the ACA Co-Op insurance company Arches Health Plan. He was the general manager of AgileHealthInsurance.com and led Healthcare.com’s insurance sales organization through its first AEP/OEP. In 2021 he assumed the leadership of the American Association for Ancillary Benefits where he advocates for the industry.

4P – Leads & Ethics: Navigating Between Scylla & Charybdis

Kimberly Guerriero

Milliman, Inc.

Kimberly Guerriero - Milliman, Inc.

Kim is a principal and consulting actuary with Milliman. Her property and casualty insurance experience includes loss reserving, valuation studies, funding studies for captives and self-insureds, benchmark analyses, rate filing reviews for regulatory authorities, and expert testimony.

Kim specializes in alternative market issues. She has assisted with the formation and/or ongoing actuarial needs of many self-insurers, captive insurers, and risk retention groups. In addition to the alternative market, her clients include traditional property and casualty insurers, reinsurers, and insurance departments.

3K – Social Inflation – The True Cost of Litigation and How to Plan Ahead

Thomas Hartman

Currin Compliance Services

Thomas Hartman - Currin Compliance Services

Tom Hartman worked as an Actuary in the New York Insurance Department (now the Department of Financial Services) from 1977 to 2016. While there he was involved with the actuarial review of most forms subject to review by the Life Bureau. After the Department of Financial Services Tom joined Currin Compliance Services.

5M – Life & Annuity in New York

5O – RILA’s and Separate Account Products

Roger Hayashi

Summit Compliance Group, LLC

Roger Hayashi - Summit Compliance Group, LLC

Roger Hayashi, CLU®, ChFC®
Co-Owner/Principal
Summit Compliance Group, LLC

Roger is a founding member of Summit Compliance Group, LLC and has thirty years of compliance experience in the insurance and financial services industries. His early career began in accounting, and he subsequently passed the CPA exam before concentrating his focus on compliance. Roger has previously been a chief compliance officer for a retail broker-dealer and has held various compliance leadership positions with large insurance companies and broker-dealers/registered investment advisers.

Summit Compliance Group, LLC provides compliance services to insurance carriers, marketing organizations, producers, registered investment advisers, and other financial institutions.

2H – Agent Monitoring – Best Interest

David Heales

Willkie Farr & Gallagher LLP

David Heales - Willkie Farr & Gallagher LLP

David Heales focuses his practice on corporate and commercial transactions and regulatory matters in the insurance industry. David has particular experience assisting insurtech and other technology companies, traditional carriers and non-insurance entities in complex program management and distribution arrangements, as well as strategic business matters. David frequently presents on insurtech and other insurance regulatory issues.

More generally, David has deep experience in a variety of corporate, securities and regulatory insurance matters, including domestic and cross-border mergers and acquisitions, corporate finance, corporate reorganizations (including sponsored demutualizations and mutual and mutual holding company conversions) and venture capital/private equity investments.

The Legal 500 US (2022) recognizes David as a leading practitioner in the area of Insurance: Non-Contentious. He was previously recognized as a “Rising Star” in this category in 2019, 2020 and 2021.

5B – Making Waves in InsurTech

Matt Heimstead

State Farm Insurance

Matt Heimstead - State Farm Insurance

Matt Heimstead is a Director in Enterprise Risk Management, at State Farm Insurance Company. Matt began his career at State Farm® in 1994 as a Fire Claim Representative in Minnesota. In 2004, Matt left State Farm to work as a Federal Agent with the U.S. Postal Inspection Service in Los Angeles, California. Matt rejoined State Farm-Claims in 2006; returning to leadership in 2007 in Omaha, Nebraska. In 2010, he relocated to Corporate Headquarters in Bloomington, Illinois, as an Audit Manager. In 2015, Matt joined Enterprise Risk Management as a Director with responsibilities for Operational and Compliance Risk.

Matt is a graduate of St. Cloud State University with Bachelor Degrees in Political Science and Communications. He earned designations of Associate in Claims (AIC), Chartered Property & Casualty Underwriter (CPCU), Chartered Life Underwriter (CLU), and Chartered Financial Consultant (ChFC).

3C – All Hands on Deck!

Laura Helvey

Milliman, Inc.

Laura Helvey - Milliman, Inc.

Laura has been with Milliman for eight years and has experience as both an underwriter and compliance consultant. She specializes in UCAA filings and assisting with underwriting guidelines. Laura also works extensively with group and individual life and annuity products.

2G – Licensing 101: Poseidon’s Trident & How to Avoid Being Shipwrecked

Terri Hitchcock

Thimble

Terri Hitchcock - Thimble

Terri Hitchcock’s insurance career has spanned the past 40 years, mostly on the insurance company side, in disciplines that include legal, compliance, underwriting, product design, company operations, reinsurance, and litigation management. She has been a member for AICP for 9 years and encourages those who have not yet joined to do so and take advantage of the incredible opportunities to develop professionally and to meet some incredibly talented industry professionals.

3A – Digital Landscape

3F – COVID – Where Do We Go From Here?

3H – All About Parametric Insurance

2N – Personal vs Commercial Lines

1P – Regulating InsurTechs

Brandy Hoffman

CUNA Mutual Group

Brandy Hoffman - CUNA Mutual Group

Brandy Hoffman is a Compliance Operations Manager for CUNA Mutual Group with nearly 10 years in the life, health, and annuity industry. With a background in sales and marketing, she brings a unique perspective to compliance. Brandy has helped in the development of framework for compliance programs while helping support new products and sales channels. She has experience in advertising review, rate and form filing as well as creating process efficiencies, standardized reporting, and strategic consulting. Brandy is passionate about personal growth and professional development and serves on the leadership team for her organization’s Young Professional Society Employee Resource Group.

Brandy obtained her Masters in Business Administration from Mount Mercy University and graduated Cum Laude from St. Ambrose University with a Bachelor’s degree in Business Management including two minors: Pre-Law and Philosophy. She is currently working to obtain her AIRC- Associate, Insurance Regulatory Compliance designation. Brandy lives in Nashua, Iowa with her husband and 3 kids.

4N – Rebranding After an Acquisition

Zara Hood

Lockton Companies

Zara Hood - Lockton Companies

Zara Hood is a Senior Account Analyst at Lockton Companies in Pembroke Pines, Florida. She graduated from Florida State University in 2019 with a B.S. in Risk Management & Insurance and a B.S. in Economics. Zara’s team describes her as someone who acts with integrity, is energetic, and is kind.

Prior to graduation, Zara gained experience in the insurance industry through internships in wholesale brokerage and personal lines. She attributes much of her collegiate success to her involvement in Gamma Iota Sigma.

At a regional level, Zara plays a key role in recruiting college talent, developing and refining training programs, onboarding entry-level new hires, and mentoring summer interns for the Southeast region of Lockton.

Zara is passionate about bringing up the next generation of talent in insurance and giving back to her community. She considers herself a world traveler, an avid hiker, and a coffee connoisseur.

3C – All Hands on Deck!

Thomas Houck

Thomson Reuters

Thomas Houck - Thomson Reuters

Thomas Houck is a subject matter expert in regulatory compliance for insurance and financial services at Thomson Reuters. A licensed attorney, Thomas has worked at Thomson Reuters for more than 25 years and has been active in the AICP since 2010. He helped found the Association’s committee on DEI in 2020. He currently resides in San Diego with his husband, his golden labrador retriever and his cat.

2A – Diversity, Equity & Inclusion

Michael Hoyer

Milliman IntelliScript

Michael Hoyer - Milliman IntelliScript

Mike is a principal with Milliman IntelliScript and is responsible for product development and analytics. He has considerable experience developing underwriting products which rely on predictive models.

3P – Artificial Intelligence

Jeff Jackson

FEMA

Jeff Jackson - FEMA

4C – FEMA, NFIP & Reactions to Increased Flooding

Lisa Jones

HCSC/Blue Cross Blue Shield of IL, TX, OK, NM, MT

Lisa Jones - HCSC/Blue Cross Blue Shield of IL, TX, OK, NM, MT

Lisa Groothuis Jones currently holds the position of Director of Enterprise Benefit Document Administration at Health Care Service Corporation/Blue Cross Blue Shield of IL, TX, OK, NM and MT in Richardson, TX. In this position, she is responsible for all individual and group drafting, filing and compliance of member policies, Specialty Group markets and Extraterritoriality and evidence of coverage as well as drafting, implementing, and monitoring compliance for the company’s products.

Lisa has been in the insurance industry for over 35 years within the compliance field. She is a member of the Association of Insurance Compliance Professionals (AICP). She has also been a member of the Life, Health & Compliance Association (LHCA), having served as the chairperson of that organization’s Medicare Committee.

Lisa has earned the ALMI and AIRC designations from LOMA and earned her CCP and ACP designations from the AICP.

Lisa is a 1986 graduate of Bellarmine University in Louisville, KY, a native of St. Louis, MO and a naturalized citizen of the state of Texas.

5J – Group Products – Sailing Through Choppy Waters

Ilana Kauffman

Wysh Life and Health Insurance Company

Ilana Kauffman - Wysh Life and Health Insurance Company

Ilana Kauffman is an experienced Insurance Compliance Professional with a background in both the P&C and LAH arena, working to build compliance programs, manage corporate governance, develop products and expand the business into new territories. Ilana is currently the Director of Compliance for Wysh Life and Health Insurance Company, an Insurtech specializing in term life insurance. Since joining the AICP, Ilana has volunteered for the Brand & Marketing Committee and is currently an active member of the Student Engagement Committee and Chair of the Diversity, Equity & Inclusion Committee. Ilana Kauffman graduated Cum Laude from New York University with a Bachelor of Science Degree in Media, Culture and Communications. She lives in Long Island, New York with her husband and 3 boys: 2 human and 1 K9. In her free time enjoys taking her kids to the park and drinking pumpkin coffee.

5C – Seek Your Treasure – Leadership Opportunities

Joseph Keller

Westmont Associates, Inc.

Joseph Keller - Westmont Associates, Inc.

Joseph Keller joined Westmont and its affiliated law firm in 2016 as Associate Counsel. Mr. Keller performs a number of integral services in the fields of product development, compliance, and legal research. Joe joins us after starting his career at a commercial litigation and bankruptcy firm. He is a graduate of Temple University’s Beasley School of Law and is also a graduate of Immaculata University with a Bachelor of Arts in Political Science. Mr. Keller is a member of the Arizona, New Jersey and Pennsylvania Bar Associations.

3F – COVID – Where Do We Go From Here?

Alan Kerr

American Association of Ancillary Benefits

Alan Kerr - American Association of Ancillary Benefits

4P – Leads & Ethics: Navigating Between Scylla & Charybdis

John Klodnicki

Milliman, Inc.

John Klodnicki - Milliman, Inc.

John Klodnicki is an associate actuary with the Philadelphia office of Milliman. He joined the firm in 2014.

John has experience in performing both rate and reserve analyses for insurance companies, joint underwriting associations, and state regulators, and various other corporations. He performs analyses for many lines of insurance including; pet insurance, workers’ compensation, medical professional liability, general liability, commercial automobile, and homeowners.

John is the lead analyst for several medical malpractice self-insurance programs, risk retention groups, and captive companies. He develops rate and product filings for clients that have been approved in all fifty U.S. states and the District of Columbia.

5E – Running with the Big Dogs

Ciara Koba

Allan Koba Compliance Solutions

Ciara Koba - Allan Koba Compliance Solutions

Ciara Koba, Principal, combines her education in law and medicine with technology skills and nearly a decade of practical experience to deliver comprehensive solutions to her clients. Ciara is one of the nation’s foremost authorities on Medicare Mandatory Insurer Reporting and auditing. She is a licensed attorney and former registered nurse with significant general and surgical nursing experience, and she brings a unique understanding of the healthcare industry to the resolution of Medicare issues.

6E – Navigating the Choppy Workers’ Comp MSP Waters

Jeffrey Koll

Allstate

Jeffrey Koll - Allstate

Jeff currently leads the Life Insurance Pricing team at Allstate Benefits. He has been with Allstate since 2020. He has experience with three companies in various positions that involved Life with LTC combination products, specifically including roles in Marketing, Product Development, Pricing, and Risk Analysis.

4A – Hybrid Life & LTC

Rich Koon

Koon Group

Rich Koon - Koon Group LLC

Richard (Rich) Koon has over 30 years of regulatory experience serving in numerous capacities from highly specialized technical positions to deputy insurance commissioner for the Florida Office of Insurance Regulation where he provided executive, regulatory, and policy leadership, as well as administrative direction and support for the business units. He has been appointed to numerous boards and committees to address property and casualty insurance issues. Currently, Rich provides governmental consulting services with a special focus on insurance regulation and compliance issues affecting insurers, brokers, and trade associations in the property, casualty, life, health, and warranty business as the principal of Koon Group LLC. He utilizes his years of experience in insurance transactions, filings, rate hearings, and administrative actions while representing a wide range of clients across many jurisdictions. These services include representation before legislative and executive entities, analyses of insurance rate and form filings , development of legislation and rules, and strategic advice and regulatory guidance on matters related to insurance products and markets.

3E – Claims-Made vs. Occurrence Policies

Stacy Koron

Ethos Technologies Inc.

Stacy Koron - Ethos Technologies Inc.

Stacy Koron is associate general counsel and head of compliance for Ethos Insurance Technologies Inc. Prior to joining Ethos, Stacy spent 20 years providing regulatory consulting services for insurance carriers and related companies. In both her roles at an insurtech company and as a consultant, Stacy has had the opportunity to find solutions to the unique challenges innovative companies have as they navigate insurance regulation.

1P – Regulating InsurTechs

Nathaniel Krasnoff

Reframe Financial

Nathaniel Krasnoff - Reframe Financial

Nathaniel is the CEO and Founder of Reframe.Care, an insurance platform designed to take the stress out of navigating eldercare. Nathaniel started Reframe in honor of his late grandfather’s battle with Alzheimer’s after recognizing that eldercare is not covered by health insurance in the US.

Prior to Reframe, Nathaniel was an early-stage investor looking at how intelligent systems affect a broad range of verticals with a focus on fintech, insuretech, digital health, and ‘frontier technology.’

Nathaniel’s early career was spent as a deeptech founder and engineer developing technology in the spaces of augmented reality (AR) and transportation through which he designed and built Augmented Reality motorcycle helmets and level 3 autonomous electric boats. Nathaniel is a proud member of World Economic Forum’s Global Shaper Initiative where he’s worked on workforce retraining, homelessness, and eldercare initiatives. Nathaniel also holds a Master’s and Bachelor’s in Mechanical Engineering from Carnegie Mellon University.

2C – Swimming Upstream: InsurTechs in the Insurance Value Chain

Christin Kuretich

Milliman, Inc.

Christin Kuretich - Milliman, Inc.

Christin Kuretich is a strategy & design consultant serving the supplemental benefits market. She has twenty years of marketing and voluntary benefits experience, including account management, product development and strategic selling.

Christin works with carriers to design relevant and meaningful insurance products for today’s climate. She can help support the product launch cycle at any stage, and has extensive experience working with all four audiences in the voluntary sales cycle – Broker, Communications/Enrollment Firm, Employer, and Employee.

Prior to joining Milliman, Christin spent twelve years with Trustmark Benefits – first as an implementation manager, then an account manager working with sales, brokers, enrollment firms and employers on the successful sale and execution of voluntary benefits. Following her time in the field, Christin became a product developer on the product & innovation team at Trustmark, working with Accident, Critical Illness, and developing a new Hospital Indemnity product.

5F – Innovation in the Supplemental Market – What’s it all A-boat

Holly Lambrecht

Milliman, Inc.

Holly Lambrecht - Milliman, Inc.

3K – Social Inflation – The True Cost of Litigation and How to Plan Ahead

Sarah Leon

Bitsure LLC

Sarah Leon - Bitsure LLC

Project Management Professional (PMP) and legal professional currently working for Bitsure LLC as acting Director of Operations & Compliance with 11 years’ experience in the insurance industry. Masters in Jurisprudence will be obtained Fall 2022 from St. Mary’s University in San Antonio, Texas; Juris Doctorate studies beginning Fall 2023.

Focused on legal, compliance, and project management I have taken my knowledge and skills to a start-up, Bitsure LLC, to assist in building an MGA focused on providing insurance coverage to the cryptocurrency mining industry, an industry seemingly untouched by insurance offerings. Within our first 90 days of business, we have written over $1.5 million in premium – a feat we hope to eclipse in the coming months.

2F – Cryptocurrency – The World’s Contemporary Cash

Brock Long

Hagerty Consulting

Brock Long - Hagerty Consulting

Mr. William “Brock” Long, former Administrator of the Federal Emergency Management Agency (FEMA), and Hagerty Consulting’s Executive Chairman has more than 18 years of experience assisting and supporting local, state, and federal governments to build robust emergency management and public health preparedness programs nationwide. He specializes in strategic planning, Homeland Security Exercise and Evaluation Program (HSEEP) exercises, evacuation, public safety, recovery management, and response logistics. Mr. Long provides strategic direction and leadership to Hagerty’s full complement of emergency management programs and professionals. He offers subject matter expertise for select projects and contributes to the growing body of knowledge in the emergency management community.

4C – FEMA, NFIP & Reactions to Increased Flooding

Dee Dee Mays

Perr&Knight

Dee Dee Mays - Perr&Knight

Dee Dee Mays is a Principal and Chief Actuary with Perr&Knight and has been providing actuarial consulting services since 2000. As Chief Actuary, she is responsible for the leadership and general management of Perr&Knight’s Actuarial Practice area. Dee Dee has extensive experience providing ratemaking and reserving analyses for most lines of business. She now specializes in personal lines and has enjoyed assisting multiple insurance companies, MGAs and insurtechs with developing and managing new and established insurance programs. Dee Dee also has considerable experience with workers compensation ratemaking and reserving projects. In addition, she has provided expert testimony on numerous occasions at proceedings held before administrative and state court levels.

Dee Dee has been providing property & casualty actuarial services to insurance companies, self insured public and private entities and rating bureaus since 1988. Prior to joining Perr&Knight’s Boca Raton, Florida office, she worked for the National Council on Compensation Insurance (NCCI) for over 10 years, where she served in various roles of increasing responsibility. Her prior work experience also includes the Workers Compensation unit of Kemper Property & Casualty Insurance Companies’ Actuarial Department.

Dee Dee graduated from DePaul University with a Bachelor of Science in Mathematics, with a concentration in Actuarial Science. She has since become a Fellow of the Casualty Actuarial Society and a Member of the American Academy of Actuaries. She actively continues her professional education at industry-sponsored actuarial and insurance-related seminars and workshops. Committees she has served on include the American Academy of Actuaries Casualty Practice Council and Automobile Insurance Committee and the Casualty Actuarial Society Examination Committee.

2N – Personal Lines vs Commercial Lines

Nancy McCabe

Willis Towers Watson

Nancy McCabe - Willis Towers Watson

Nancy McCabe is the Compliance Director for WTW in North America. Nancy originally joined WTW in 2012, as the lead regulatory attorney. Before joining WTW, from 1995 to 2012, Nancy was an associate at Willkie Farr & Gallagher, specializing in all things insurance. Nancy graduated from Boston College (BA, Economics) and earned her J.D. from Fordham University School of Law.

4E – Walk the Plank? Non-Admitted Knowledge Can Save You

Taylor McKinnon

Milliman, Inc.

Taylor McKinnon - Milliman, Inc.

Taylor is a licensed attorney in the state of Florida. He specializes in helping clients with a wide variety of supplemental benefit compliance issues. Taylor works with carriers to research insurance laws, develop contract language and achieve regulatory approval. He has experience consulting with insurers regarding product design, market trends, and compliance questions related to supplemental health products. Taylor specializes in the development of group and individual supplemental health insurance products, particularly critical illness, accident, hospital indemnity, and other fixed indemnity insurance.

5F – Innovation in the Supplemental Market – What’s it all A-boat

Ursula Merten

prōdō

Ursula Merten - prōdō

Ursula Merten, Managing Partner at prōdō, is a global insurance industry veteran focused on solving challenges relating to risks & controls, policies & procedures, operational & organizational design, and technology solutions. She brings a broad perspective of experience in claims and reinsurance roles that includes various positions as an insurer, broker, TPA, external audit, internal audit and consultant. Most recently she has been working with various Insurtechs providing expert advice on P&C insurance technology product strategy. She sits side by side with insurance technology professionals to understand the complexities with insurance processes, data and workflows. She is deeply passionate about working with insurance organizations on their digital transformation journey.

Ursula has spoken to numerous groups on a variety of topics including claims management best practices and digital transformation. She is a speaker and thought leader on the insurance workforce, women in insurance, technology, and succession planning.

3K – Social Inflation – The True Cost of Litigation and How to Plan Ahead

Dave Milligan

Athene USA

Dave Milligan - Athene USA

David has been in the insurance industry for over thirty years, over twenty-seven of those in the compliance field. Currently he holds the position of Manager, Compliance at Athene USA. In this role he oversees the daily operation of the Consumer Resolution Team (CRT) and Agent Behavior Review Team (ABRT).

David has previously held various compliance leadership roles at other insurance companies, including American Equity Investment Life Insurance Company, Aviva Life Insurance Company (formerly AmerUs Life Insurance Company), and American Life and Casualty In his role at these companies, he was responsible for developing, implementing, and monitoring compliance and market conduct policies, procedures and guidelines for the company, governing the marketing, sales, and administration practices of the companies products. He also teamed with various departments of the company to implement and integrate compliance programs into the day-to-day operations of the company.

David is a member of the Association of Insurance Compliance Professionals (AICP), having served in numerous capacities including Regional Director of the Heartland Chapter, and President, Vice-president and Past President of the Heartland Chapter. Additionally, he has served on many national and chapter committees. David is the recipient of the AICP’s Robert W. Lennon Award, the highest recognition bestowed by the AICP to an individual who has demonstrated outstanding service to the Association and the insurance compliance industry He has also been a member of the Life, Health & Compliance Association (LHCA), having served as the chairperson of that organization’s Executive Committee. Dave also was recognized with the LHCA’s Don Edde Award, recognizing his commitment to “Professional Excellence, Active Participation, Leadership and Improvement of the Association.”

David has been a regular presenter and panelist for various industry organizations on compliance issues, including the ACLI, AICP, CEFLI and the LHCA. Additionally, he has spoken and provided continuing education classes at Drake University’s Kelley Insurance Center numerous times on compliance and ethics in the insurance industry.

David has earned the FLMI, ACS, AIAA and AIRC designation from LOMA. He earned his CCP and ACP designations from the AICP.

David is a 1984 graduate of Grand View University, Des Moines, IA. His earned a bachelor’s degree in Business Administration with an emphasis in Human Behavioral Science.

1B – Sailing into the Compliance Zone

4F – Clear Sailing or Rough Seas? Handling Complaints

2H – Agent Monitoring – Best Interest

1L – Sailing into the Compliance Zone

Monica Milner

LexisNexis Risk Solutions

Monica Milner - LexisNexis Risk Solutions

Monica Milner is product principle, insurance market education for LexisNexis Risk Solutions. She is a senior resource on the team that educates the insurance market on how LexisNexis solutions benefit consumers across the insurance spectrum. Monica also works with state Departments of Insurance across the country as a trusted resource. Monica has more than 20 years of regulatory compliance experience within Life, Accident & Health, and P&C, serving in Compliance Officer and leadership positions with QBE, Aflac and her own consulting business.

3P – Artificial Intelligence

Reese Mularz

Milliman, Inc.

Reese Mularz - Milliman, Inc.

Reese is an actuary with Milliman’s Property & Casualty Orange County office and is based in Georgia. He is a Fellow of the Casualty Actuarial Society (FCAS) and a Member of the American Academy of Actuaries (MAAA). Reese focuses on developing insurance products that integrate InsurTech solutions. His areas of expertise include commercial lines ratemaking, product development, and filing support, commercial lines reserving, and product profitability and competitive analyses.

5A – Product Management – Teamwork Makes the Dream Work

3M – Ratemaking for the Non-Actuary

Lori Munn

AAIS

Lori Munn - AAIS

Lori Dreaver Munn is Government Relations and Compliance Manager at AAIS. She has over 20 years of experience in the insurance industry with an emphasis on compliance and new program development. She specializes in summarizing state regulatory requirements; managing rate, rule, and underwriting manuals; and competitive and other product research, and analyses. Lori has developed longstanding relationships with state insurance departments and Commissioners. She is a key member on two initiatives within AAIS to modernize regulatory reporting including using artificial intelligence to improve compliance filings and openIDL, an open blockchain network that streamlines regulatory reporting and provides new insights for insurers, while enhancing timeliness, accuracy, and value for regulators. She is a member of the Association of Insurance Compliance Professionals (AICP), having served as president, vice president, regional director, and treasurer of the AICP’s Western Chapter, and has been a contributing writer for the AICP journal and blog. She is a graduate of Arizona State University with an Arizona property and casualty producers license.

2E – California’s P&C Transmittals

3N – Machine Learning

Jeffrey Nash

The Nash Group LLC

Jeffrey Nash - The Nash Group LLC

Jeff Nash is the Principal of The Nash Group LLC, an insurance regulatory consulting firm that has been dominant in the P&C market drafting policies and forms, and re-engineering auto, home, property and other insurance products. The Nash Group provides legal services and 50-state compliance advice on insurance transactions and operations, regulatory compliance, regulatory negotiations, coverage issues, and the innovation of new and improved insurance product designs. In the first 17 of Mr. Nash’s insurance career he was Senior Managing Attorney at Progressive Insurance. In 2003 he started The Nash Group, providing forms, compliance and regulatory representation on a national basis with a small number of attorneys with similar experience and expertise. More recently Mr. Nash has assumed the additional responsibilities as General Counsel for Buckle Commercial Insurance, Gateway Ins. Co., American Service Ins. Co. and American Country Ins. Co. Mr. Nash is admitted to practice law in the states of Ohio and Georgia.

1K – Regulator Hot Topics: P&C

2L – Automobile Insurance: What’s DRIVING You Crazy?

Christine O’Brien

Milliman, Inc.

Christine Perkovich O'Brien - Milliman, Inc.

Christine Perkovich O’Brien leads the insurance compliance group at Milliman that supports property and casualty product development. She specializes in summarizing state regulatory requirements, policy coverage form drafting, preparing state regulatory filing material, managing rate, rule, and underwriting manuals, as well as competitive and other product research and analyses. She manages rate, rule, underwriting, model, and form filings for all 51 jurisdictions for property and casualty lines of business. Prior to joining Milliman, Christine worked at Fox Valley Technical College as a Paralegal Instructor teaching legal and technical skill-related courses, as well as oversaw the Associate of Applied Science (AAS) degree Paralegal program. She has also worked at a specialty insurer drafting policies and endorsements and managing countrywide form, rate, and rule filings for personal and commercial lines products, and providing compliance guidance with regard to claims, underwriting, and corporate operations. Throughout her career, she has gained extensive legal knowledge through her roles as a paralegal in private practice and her local judicial system.

2F – Cryptocurrency – The World’s Contemporary Cash

3L – Unraveling the Jargon to Construct Simplified Language

Roger Osgood

Chubb Insurance

Roger Osgood - Chubb Insurance

Roger is currently serving as Vice President and Compliance Officer for Chubb North America’s Major Accounts, Small Business, and Specialty Insurance businesses. He partners with the business units, compliance managers, and other members of the NA Legal and Compliance to monitor, test, and mitigate potential compliance deficiencies. Roger develops and maintains effective compliance programs by establishing compliance standards, raising awareness, investigating and addressing compliance issues.

Roger is a national Past President and active member of the Association of Insurance Compliance Professionals (AICP). He served the National Board of Directors as President, Vice President, and Regional Director. Roger also served the local chapter as Vice President, President and Past President. He continues to serve the Association focusing on regulator participation for chapter Education Days and AICP’s Annual Conference.

Roger has his AINS designation from The Institutes and his ACP and CCP designations from the Association of Insurance Compliance Professionals. He received his MBA from Southern New Hampshire University and his Bachelor of Arts degree in Business from Saint Anselm College in Manchester, NH.

5C – Seek Your Treasure – Leadership Opportunities

4E – Walk the Plank? Non-Admitted Knowledge Can Save You

2O – Operations to Support Business

Laura Panesso

Insurance Services Office, Inc.

Laura Panesso - Insurance Services Office, Inc.

Laura Panesso has 25 years in the insurance industry, holding various positions of increasing responsibility in data management and analysis, analytic product management, and government relations with Insurance Services Office, Inc.. In her current position as Assistant Vice President – State Relations, Laura is responsible for all insurance department interactions including filings, education, outreach, and relationship management, provides leadership in the regulatory acceptance of Risk Analyzer, telematics, and other advanced analytics to facilitate customer adoption and use, and manages ISO’s statistical agent functions.

Ms. Panesso received her Bachelor of Science degree in Applied Mathematics from New Jersey Institute of Technology, a Master of Arts in History of Technology, Environment and Medicine from Rutgers University, obtained the CPCU designation in 2015, and the Associate in Insurance Data Analytics (AIDA) designation in 2017.

2K – Commercial Lines Deregulation

Karen Pollitt

AXIS Capital

Karen Pollitt - AXIS Capital

Karen is a seasoned insurance compliance and product professional with over 35 years of experience dedicated to this work. She is the Director of Product Development for the Accident & Health Division at AXIS Capital, a Specialty insurer and reinsurer. An 18 year member of AICP, she has served the organization in numerous leadership roles and is the current President of AICP.

5C – Seek Your Treasure – Leadership Opportunities

Naomi Quick

Fidelity & Guaranty Life Insurance Co

Naomi Quick - Fidelity & Guaranty Life Insurance Co

Has over 20 years of experience in Product Compliance and Risk in both the Insurance and Financial Services industries. Currently responsible for the following areas Compliance Advertising, Product filings, Anti-money Laundering and OFAC review, Privacy, New Business Audits and both Life and Annuity product remediation.

6F – Advertising – Navigating Between the Buoys

Christa Rapoport

NTG Consultants, Inc.

Christa Rapoport - NTG Consultants, Inc.

Christa Rapoport is an attorney by background with extensive regulatory experience at companies as diverse as Fortune 500 companies to startups. She started her career as a baccalaureate registered nurse in Philadelphia and has even designed managed care networks. Ms. Rapoport has experience in U.S. and international legal matters and compliance at licensed insurers, insurance groups, MGA’s, Associations, FMO’s and agencies. She understands internal corporate operations related to Investigations, Product Development, Marketing and Lead Generation, Insurer Formations and Captives, enforcement Actions and Corrective Action Plans.

An ardent volunteer and supporter of civil rights, Ms. Rapoport is a member of the NAACP and works with its Education Committee. Ms. Rapoport also is Chair of the Montclair Civil Rights Commission which is charged with protecting citizens from affronts due to race, creed, color, national origin, ancestry, age, sex, affectional or sexual orientation, gender identity or expression, disability, marital status, liability for service in the Armed Forces of the United States or nationality The Civil Rights Commission concerns itself with tackling alleged incidents of prejudice and discrimination as they occur and affect individuals in Montclair and collaboratively bringing resolution. Christa holds a Bachelor of Science in Nursing from Rutgers University and a Juris Doctor from the University of Virginia School of Law.

2A – Diversity, Equity and Inclusion

Anusha Rastogi

Willis Towers Watson

Anusha Rastogi - Willis Towers Watson

Anusha is a Client Manager for the Large and Complex Risk team at WTW based out of Atlanta, Georgia. Her primary role is to ensure the clients day to day needs are met by delivering policies, endorsements, audits, certificates of Insurance, billings, etc.

Prior to joining WTW, Anusha was a Senior Account Representative with Marsh working with all lines of insurance coverage. Anusha worked with middle market accounts in the foodservice, healthcare, real estate and manufacturing industries including a group captive account.

Anusha graduated from Georgia State University with a B.B.A in Risk Management and Insurance.

Anusha is a licensed Property & Casualty Insurance Agent in the State of Georgia and holds her non- resident Property & Casualty License in the other 49 states.

3C – All Hands on Deck!

Morgan Reeves

Milliman, Inc.

Morgan Reeves - Milliman, Inc.

Morgan Reeves is a compliance analyst at Milliman who supports property and casualty product development. She assists with summarizing state regulatory requirements, policy coverage form drafting, preparing state regulatory filing material, developing rate, rule, and underwriting manuals, as well as competitive and other product research and analyses. She also assists with submitting filings through SERFF and state filing systems and preparing rating service and advisory license applications. Prior to joining Milliman, she worked as a paralegal in private practice in Los Angeles where she gained practical experience in civil litigation and criminal defense. She earned her Juris Doctorate at the University of New Mexico School of Law in 2020. During law school, she received a clinical honors award and a Cali award (highest scoring student in a particular class) in Legal Research and Writing II.

3M – Ratemaking for the Non-Actuary

Kellee da Roza

Allianz Global Corporate & Specialty® (AGCS)

Kellee da Roza - Allianz Global Corporate & Specialty® (AGCS)

Kellee da Roza, is currently a Senior Regulatory Compliance Analyst with Allianz Global Corporate & Specialty (AGCS). Kellee joined AGCS in 2014 and is on the Government & Regulatory Affairs team within the Legal & Compliance Department. Kellee’s compliance responsibilities cover for Commercial Property, Corporate Property, and Programs that crosses multiple lines. Prior to that, she worked at Employers Insurance Company within the Corporate Underwriting and Corporate Actuarial departments. Her paralegal studies greatly helped her enter the world within Regulatory and Compliance. Kellee has years of experience in the Financial Industry and Human Resources. Kellee is working on her designations and hopes to never stop growing her knowledge of Insurance Compliance. Kellee has been volunteering on the National level participating on committees for the AICP Annual Conference. Kellee enjoys spending time with family including her two Golden Retrievers, hiking and anything that involves being outside in nature.

2A – Diversity, Equity & Inclusion

2E – All Things California

Suzanne Seay

Currin Compliance Services Inc.

Suzanne Seay - Currin Compliance Services Inc.

Suzanne Seay (pronounced “see”) is a VP at Currin Compliance Services and works mainly as a policy forms reviewer focusing on compliance with New York laws, regs, circular letters, and the ever-evolving web of desk-drawer rules. She also performs advertising and suitability reviews. She has been with Currin for 15 years. In her spare time, she has recently taken up rowing to fill the void left by her two sons going to college.

5M – Life & Annuity in New York

5P – Electronic App Algorithm

Tyrone Settlemier

AmTrust Financial Services, Inc.

Tyrone Settlemier - AmTrust Financial Services, Inc

Tyrone began his insurance career in 1991, when he agreed to a temporary 2-week job for the State Filings department of Valley Insurance Company in Albany, Oregon.. 2 weeks turned into 25 years, and he still finds the Insurance Compliance environment diverse and challenging.

Tyrone graduated from Oregon State University in 1996 with a BS in Mathematics. In 2002 he earned his CPCU designation. When Unitrin bought Valley Insurance, Tyrone moved to the Dallas, Texas area in 2004 in order to further his career in the compliance industry. He now works for AmTrust North America, who bought the Commercial Lines unit of Unitrin. AmTrust relocated Tyrone to the Cleveland, Ohio area in 2013. Since 2019 he has been Manager of Compliance for the Property lines of business.

Tyrone joined the Northwest chapter of the AICP in 1998. He has served on various committees since 2004, including serving as Website Co-chair. He became Treasurer for the South-Central chapter in 2008, then moved to Vice President of that chapter in 2011, and President in 2012. For the past seven years he has been Treasurer of the Midwest Chapter.

Tyrone was born and raised in Albany, Oregon, and now lives in Munroe Falls, Ohio. He is married with two sons. Hobbies include piano performance (2 released albums), philately, church activities, and running a website dedicated to the research of vintage phonograph recordings (http://www.78discography.com).

2O – Operations to Support Business

Hunter Sexton

Sydney Consulting Group

Hunter Sexton - Sydney Consulting Group

Hunter is a Compliance Consultant with Sydney Consulting Group and manages Sydney’s Legal Compliance division. He joined Sydney Consyulin 2020 after 10 years with major medical and government managed care carriers.

Hunter holds a Juris Doctor, Stetson University College of Law, Honors Graduate, Master of Healthcare Administration, University of South Florida College of Public Health, Honors Graduate, and Bachelor of Political Sciences, University of Florida.

2M – Changing Paradigms Within the Supplemental Health Space

Lakshmi Shalini

Cambridge Mobile Telematics

Lakshmi Shalini - Cambridge Mobile Telematics

Lakshmi Shalini has over 17 years of experience in data analytics and product innovation for the insurance industry. At CMT, Lakshmi leads the strategic development of telematics derived scores and risk features using best in class machine learning and analytical capabilities in collaboration with our customers.

Prior to CMT, she held senior management roles at Guardian Life Insurance, Liberty Mutual and Verisk Analytics deploying high revenue generating analytic products across the insurance value chain including actuarial pricing, underwriting, claims and marketing. Lakshmi holds an MBA from Boston College and a Masters in Physics from Indian Institute of Technology, Chennai.

2L – Automobile Insurance: What’s DRIVING You Crazy?

Cara St Martin

Ladder

Cara St Martin - Ladder

Cara St. Martin has over 30 years of experience in the financial services industry with 25 of those years in the compliance arena. She is currently the VP of Compliance at Ladder – a fintech company that sells term life insurance online. She has worked for Ameriprise Financial (Director) and Allianz Life Insurance Company as the Senior Compliance Director and Chief Compliance Officer of the Separate Accounts. She has had responsibility for regulatory exams, complaints, Separate Account Compliance, wholesale BD compliance, testing, ensuring compliance is integrated into the business, policies, procedures and training. A graduate of the University of Minnesota, Cara has a Bachelor’s degree in Education with a Certificate in Training and Development and a Master’s degree in Education.

5B – Making Waves in InsurTech

5G – Direct to Consumer Compliance Issues

3P – Artificial Intelligence

Lori Straight

Sammons Financial Group

Lori Straight - Sammons Financial Group

Lori Straight, Assistant Vice President – Compliance Investigations has over 22 years of experience in the life, health and annuity insurance industry. Ms. Straight has experience with underwriting, complaint handling, market conduct exams, product filing, advertising review, legislative research and overall insurance compliance knowledge. Ms. Straight has over 16 year of experience investigating various insurance fraud schemes involving providers, insureds, agents, internal employee fraud, and was the AML Compliance Officer and Privacy Officer at her prior organization. Ms. Straight has served in various Board roles for the Heartland Chapter of the Association of Insurance Compliance Professionals. Ms. Straight has a Bachelor’s Degree in Sociology with a minor in Criminal Justice from Iowa State University and has earned several insurance designations.

4O – Implementing Anti-Fraud Best Practices

Jason Sweeney

Sammons Financial Group

Jason Sweeney - Sammons Financial Group

I have been with Sammons Financial Group for over 20 years and have over 25 years of experience in the Insurance Industry. I currently work on the Market Conduct Team and also do Compliance Reporting. This is my 4th AICP Conference and recently was elected as Vice President of the Heartland Chapter.

4G – Trend Analysis – Complaints

4H – MCAS – Life & Annuity

Aany Tazmin-Ewing

Centene

Aany Tazmin-Ewing - Centene

Aany Tazmin-Ewing, FSA, MAAA is an actuarial executive with Centene Corporation who works on top priority strategic projects involving multiple lines of business and functions, mostly for their government-sponsored health insurance products. Prior to her current role, she spent eight years collaborating with ten different health plans, their state Medicaid agencies, and their contracted Medicaid actuaries on Actuarial Soundness concerns related to emerging extraordinary cost categories, disproportionate enrollment of very high cost members, and programmatic changes. She began her actuarial career at Willis Towers Watson as a pension and post-retiree medical consultant for eight years serving corporate, non-profit and church plan sponsors and their employees.

Over recent years, Aany volunteered to grade and write FSA exam questions related to ASOP 49 and Medicaid for the Society of Actuaries. She also worked with the Medicaid Committee of the Health Practice Council of the American Academy of Actuaries (AAA) to summarize issues and propose risk mitigation solutions to address the financial challenges of high-cost pharmaceutical therapies. She currently volunteers on the AAA’s Health Equity Work Group as a member of the Population Health Subgroup and leads the group’s activities and considerations around data collection to measure and address health disparities. She is also a member of the task force currently working to update ASOP 49, Medicaid Managed Care Capitation Rate Development and Certification.

Aany has a Bachelor’s degree from Grinnell College, a Masters’ degree in Mathematics from the University of Oregon, and has done PhD core coursework in economics through Washington University. She is passionate about equity, including health equity and educational equity, and is a director on her local public school’s Board of Education.

4K – Race & Insurance

Josh Timmons

Milliman, Inc.

Josh Timmons - Milliman, Inc.

Josh Timmons is a Compliance Analyst at Milliman. Prior to joining Milliman in 2021, Josh was a law clerk for Thrivent Financial. Josh graduated from the University of Wisconsin Law School in December 2020, and is a member of the State Bar of Wisconsin.

5E – Running With the Big Dogs

Elizabeth Tosaris

Locke Lord LLP

Elizabeth Tosaris - Locke Lord LLP

Elizabeth Tosaris is a partner in Locke Lord LLP’s San Francisco office. She has more than 30 years of insurance regulatory and insurance litigation experience. Her clients include a wide variety of insurers, HMOs, insurance producers, and other entities regulated by Departments of Insurance and similar government agencies. Elizabeth regularly advises clients on achieving compliance with insurance statutes and regulations, implementing claims and underwriting procedures and developing marketing strategies. She has an expertise in market conduct examinations and mergers and acquisitions.

1E – View From The Top: L&H

1F – View From The Top: P&C

4J – Value-Added Benefits & Anti-Rebating

Amanda Turcotte

Brella Insurance

Amanda Turcotte - Brella Insurance

Amanda Turcotte is Chief Insurance Officer at Brella Insurance. Previously she was Chief Product Officer at Ostraa, the first mobile native, mass market, value based insurance company in the U.S. Prior to that she was Chief Actuary and Head of Underwriting for Employee Benefits at AXA US. Amanda is a Fellow of the Society of Actuaries and lives with her family in New Jersey.

2C – Swimming Upstream: InsurTechs in the Insurance Value Chain

Thomas Turner

Milliman, Inc.

Thomas Turner - Milliman, Inc.

5A – Product Management – Teamwork Makes the Dream Work

Sonia Valdes

Medmarc Insurance Company

Sonia Valdes - Medmarc Insurance Company

Sonia M. Valdes, Esq., Vice President-Claims, Medmarc Insurance Group Ms. Valdes is responsible for managing a team of dedicated claims professionals as well as overseeing technical and administrative issues within Medmarc’s Claims Department. Her responsibilities include directing mass tort litigation, training and developing staff, assisting with policy development, advising underwriters on risk management, and expanding Medmarc’s litigation management services. Ms. Valdes joined Medmarc in August of 2013. Prior to Medmarc, Ms. Valdes was Vice President with Chubb & Son Inc. in its headquarters in Warren, New Jersey for 14 years. She had worldwide responsibility for managing Chubb’s Life Sciences Claims Core. Ms. Valdes has extensive experience in evaluating coverage and liability issues in environmental, mass tort and health science litigation. She has been an admitted attorney in New Jersey since 1992 and is and a member of the IADC, CLM and ALFA. She received her undergraduate degree in Biochemistry from Rutgers University in 1984 and her law degree from Brooklyn Law School in 1991.

2J – Opioid Epidemic & Public Nuisance

Jacqueline Waas

RGA Reinsurance Company

Jacqueline Waas - RGA Reinsurance Company

Jacqueline Waas Certified FALU, FLMI, ARA, PCS, AIAA, FFSI
Director, Underwriting Research and Development, U.S. Mortality Markets

In her role as Director, Underwriting Research and Development, Jackie Waas is involved in investigating and developing underwriting innovations, with an emphasis on concept development, research, presenting new
ideas, and participating in concept validation activities. She started her career with RGA in 2018 as Director of Underwriting Services where she supported direct-to-consumer accelerated offerings, including assisting with the auditing of the e-underwriting program, and helped develop digital health scores while supporting the Digital Health Data team.

Prior to joining RGA, Jackie was an Underwriting Business Consultant and automated underwriting systems subject matter expert with Legal & General America for four years after working in an underwriting capacity with the company for nine years. She also had five years of underwriting and new business experience with AXA Equitable, and formerly worked as a marketing manager for Steele Rubber Products.

Jackie received a Bachelor of Arts with a major in communications and a minor in psychology from Lenoir-Rhyne University in North Carolina. She is a Certified Fellow of the Academy of Life Underwriting (FALU), the Life Management Institute (FLMI), and the Financial Services Institute (FFSI). She is also an Associate, Reinsurance Administration (ARA); Associate, Insurance Agency Administration (AIAA); and an Associate, Insurance Regulatory Compliance (AIRC). Jackie also holds the Professional, Customer Service Institute (PCS) designation, and she is a member of the Association of Home Office Underwriters (AHOU).

5P – Electronic App Algorithm

Desiree Wagner

Plug and Play

Desiree Wagner - Plug and Play

Desiree is a Senior Partner Success Manager at Plug and Play, the world’s largest global innovation platform. Here she operates with some of the largest insurers, reinsurers and brokers in the world including: Munich Re, Unum, Aon, Swiss Re, Sanlam, Zurich Insurance and many more. In her role, Desiree is responsible for the execution of innovation strategies within Europe, South Africa and North America, and also supports program operation as well as the further development of the Insurtech platform.

2C – Swimming Upstream: InsurTechs in the Insurance Value Chain

Brandi Waldner

Sydney Consulting Group

Brandi Waldner - Sydney Consulting Group

Brandi is a Senior Compliance Analyst for Sydney Consulting Group where she oversees the review of policy forms presented for initial filing in all jurisdictions. With almost 10 years in compliance, her supplemental product experience includes work with both group and individual Dental, Life, Accident, Cancer, Critical Illness, Hospital Indemnity, and Disability product filings. Brandi’s efforts have proved invaluable to the success of Sydney’s clients.

Brandi resides in Columbia, SC with her husband and three spoiled dogs. In her spare time outside of work, she enjoys running, traveling, watching her nephew play baseball, and spending time with family and friends.

2M – Changing Paradigms Within the Supplemental Health Space

Pieter Williams

Regulatory Insurance Advisors, LLC

Pieter Williams - Regulatory Insurance Advisors, LLC

Pieter is the General Counsel & Chief Operating Officer for Regulatory Insurance Advisors, LLC (“RIA”). In this capacity, Pieter provides regulatory services for state and federal regulators, regulatory and compliance consulting for insurers, and oversees operations of RIA. RIA’s primary goals are to enhance existing capabilities of insurance regulators, promote balanced regulation of the industry, and to facilitate insurer’s compliance, regulatory, and business objectives. Pieter’s prior experience includes serving as senior regulatory counsel for Unum Group and being a litigation attorney in private practice. Pieter’s has broad experience within the insurance regulatory industry with significant focus on HIPAA Excepted Benefits, risk management, insurer oversight, and conflict resolution. Pieter resides in Freeport, Maine with his wife, Christiane, and their dogs.

5G – Direct to Consumer Compliance Issues

6H – Benefits of a Mock MCE

5N – No Suprises Act

Amber Worman

AK Worman & Associates, LLC

Amber Worman - AK Worman & Associates, LLC

Amber Worman is a TPA Senior Client Services Manager for Gallagher Bassett. Worman is the current Board Treasurer of the National Medicare Secondary Payer Network (MSP Network) and co-chairs the MSP Network Section 111/Conditional Payment Lien Committee with her co-presenter, Ciara Koba. With 20 years of health care, patient advocacy, risk management and insurance experience, Worman offers a uniquely helpful perspective regarding MSP regulations and their impact on beneficiaries, medical providers and insurers. Worman’s formal education includes a Masters of Health Administration (MHA), A BS in Business Administration – Management, Certified Insurance Counselor (CIC), Certified Medicare Secondary Payer Professional (CMSP), Associate in Claims Management (AIC-M), Associate in General Insurance (AINS) and Associate in Risk Management (ARM). She and her family live in Helena, Montana.

6E – Navigating the Choppy Workers’ Comp MSP Waters

Nicole Zayac

Willkie Farr & Gallagher LLP

Nicole Zayac - Willkie Farr & Gallagher LLP

Nicole Zayac is counsel in Willkie’s Corporate & Financial Services Department and a member of the Insurance Transactional and Regulatory Group. She has broad insurance regulatory experience and regularly advises insurance industry participants on regulatory and compliance issues.

Ms. Zayac represents insurance clients from all segments of the industry, including insurers, reinsurers, MGAs, producers, TPAs, adjusters, and investors. She advises clients on compliance matters as they relate to business operations, new products, and transactions involving regulated entities and assists clients with responses to regulatory investigations and compliance actions by state insurance regulators. She provides compliance advice on issues such as surplus lines and other forms of non-admitted insurance, as well as credit for reinsurance, product reviews, licensing requirements, platform integration, advertising, and general business practices. She also works with insurtech clients to address regulatory and licensing issues at all stages of development.

Ms. Zayac also advises on the regulatory aspects of complex transactions, including internal reorganizations of holding companies, acquisitions, domestications of branches of alien insurers, and redomestication of insurance companies. She represents investors, including private equity funds, with regulatory aspects of investments in, or acquisitions of, regulated insurance entities. In addition, Ms. Zayac advises clients in forming both insurance companies and producer entities, providing regulatory counsel and securing needed approvals from formation through licensing. She drafts and obtains required regulatory approval for services, agency, broker, and cost sharing contracts for insurance companies.

4E – Walk the Plank? Non-Admitted Knowledge Can Save You

Raymond Zenkich

Evertas Inc.

Raymond Zenkich - Evertas Inc.

Raymond specializes in the Web3 distributed future and the intersection of cryptoassets, financial services, and insurance. He is an experienced technology executive with a proven ability to integrate dynamic problem-solving skills, technology depth and entrepreneurial drive.

His 25+ year career includes McKinsey, Accenture, and running consulting, SaaS, and insurance businesses. He has served as an Adjunct Professor at Northwestern University School of Law and been recognized by both U.S. and Canadian Federal courts as a qualified technical expert witness.

As President, Raymond has led the development and implementation of Evertas’ overall insurance offering and helped secure partnerships with insurers, reinsurers, and brokers.

2F – Cryptocurrency – The World’s Contemporary Cash

Regulators

Latif Almanzan

Texas Department of Insurance

Latif Almanzan - Texas Department of Insurance

1J – Regulator Hot Topics: L&H

Elsie Andy

Virginia Bureau of Insurance

Elsie Andy - Virginia Bureau of Insurance

Elsie Andy is the Manager of the Life and Health Forms and Rates section of the Virginia Bureau of Insurance. She has more than 40 years of experience in accident and sickness insurance in both the private and public sectors; the last 23 years have been in regulatory compliance specializing in all categories of individual health insurance. She holds the following professional designations: Health Insurance Associate (HIA), Disability Healthcare Professional (DHP), Disability Income Associate (DIA), and Long-Term Care Professional (LTCP). Elsie attended Virginia Commonwealth University.

1G – Regulator Round Table: L&H

Bobbie Baca

Colorado Division of Insurance

Bobbie Baca - Colorado Division of Insurance

With over 34 years in the insurance industry, Bobbie Baca currently serves as the Director of the Property, Casualty & Title Consumer Services Section at the Colorado Division of Insurance. The division is one of nine in the Department of Regulatory Agencies. Before joining the Division in 1998, Ms. Baca spent ten years in the private sector at American States Insurance Company and Ohio Casualty Insurance Company. Bobbie’s extensive expertise in various property & casualty insurance lines, including title insurance, makes her a trusted resource and regulator. She and her staff of six complaint analysts work to ensure consumers are treated fairly and in compliance with Colorado insurance laws and regulations. Ms. Baca worked closely with other state agencies and Boulder County officials to assist the Boulder County residents impacted by the most devesatating wildfire in Colorad history, the Marshall Fire. She has worked with the Department’s legislative liaison to share her technical expertise in the development of legislation such as House Bills 13-1225, Homeowner’s Insurance Reform Act and 13-1062, Regulation of Public Insurance Adjusters and House Bill 22-1111, Insurance Coverage for Loss Declared Fire Disaster. Bobbie participates in the Transparency and Readability Working Group and the Cannabis Working Group at the National Association of Insurance Commissioners. She has participated on statewide task forces, incluing the Governor’s Task Force on Wildfire Insurance and Forest Health, and makes presentations to various stakeholder groups. She attended Colorado State University and Metropolitan State University. As a mother of four and a grandmother of two, Bobbie enjoys her family, friends, and makes time for community service.

Regulator Round Table

4M – NAIC & NCOIL Updates

Victoria Baca

Office of Superintendent of Insurance – New Mexico

Victoria Baca - Office of Superintendent of Insurance - New Mexico

2G – Licensing 101: Poseidon’s Trident & How to Avoid Being Shipwrecked

Brittany Barnhart

Florida Office of Insurance Regulation

Brittany Barnhart - Florida Office of Insurance Regulation

Brittany Barnhart is a skilled insurance regulator with diverse experience and knowledge in life insurance and annuity products, employee management and training, and Florida Statute and Administrative Code. Brittany has been with the Florida Office of Insurance Regulation (OIR) since 2018 and currently serves as a Senior Management Analyst in the Life and Health Product Review unit, where she oversees a team of analysts who review life and annuity filings. In this role, she’s also responsible for maintaining relationships with other state regulators and industry representatives to discuss compliance requirements, develop standards, and address filing concerns. Previously, she worked in the Life and Health Product Review unit as a Government Analyst and was responsible for evaluating insurance contracts and applications for life insurance and annuity products for compliance. Prior to that, she served in OIR’s Chief of Staff office and assisted with new employee briefings, planning the 2019 OIR Summit and social media management. Brittany holds a Bachelor of Science in Criminology and Psychology and a Master of Public Administration from Florida State University.

1G – Regulator Round Table

1J – Regulator Hot Topics

Ryan Blakeney

Mississippi Insurance Department

Ryan Blakeney - Mississippi Insurance Department

Ryan is the current Deputy Director of Consumer Services for the Mississippi Insurance Department. He served previously in MID’s Life and Health Actuarial Division and has developed an extensive working knowledge of laws, regulations, and department policies related to life, health, annuities, and rate filings. As our nation’s health care system experienced the most significant changes in decades, Ryan played a key role in interpreting and implementing all market reforms associated with the Patient Protection and Affordable Care Act. He serves MID directors, private industry professionals, and public consumers in understanding complex insurance issues and resolving conflicts regarding life and health topics.

Ryan serves as the President for AICP’s Gulf States Chapter. In addition, Ryan also serves as the President for the School of Health Related Professions, Alumni Board. Appointed by Commissioner Mike Chaney, he also represented the MID on the Mississippi Autism Advisory Committee and the Early Intervention Task Force.

A devoted Rebel fan, Ryan earned a Bachelor of Business Administration from the University of Mississippi followed by a Master of Health Sciences from the University of Mississippi Medical Center. His wife, Amy, also serves our state as a public educator in Brandon, and they are the parents of one daughter, Avery.

3A – Digital Landscape

4G – Trend Analysis – Complaints

1H – Regulator Round Table: P&C

2L – Automobile Insurance: What’s Driving you Crazy?

Mindy Bradford

IIPRC

Mindy Bradford - IIPRC

Mindy joined the Compact Office in May 2015 after spending 11 years in the compliance and actuarial departments of an insurance company. Her responsibilities at the Compact include reviewing forms for compliance with the Uniform Standards in both Individual Life and Individual Disability lines.

1G – Regulator Round Table: L&H

5H – IIPRC

5P – Electronic App Algorithm

George Bradner

Connecticut Insurance Department

George Bradner - Connecticut Insurance Department

George Bradner is the Connecticut Insurance Department’s Asst. Deputy Commissioner and the Director of Property & Casualty. He oversees a division that regulates the rates and forms of more than 500 companies licensed to write property & casualty insurance in Connecticut.

He works closely with Commissioner Andrew Mais coordinate and lead the Department’s preparation, response and recovery operations during disasters, ensuring that consumers and the industry are provided with guidance on claims, licensing and others important resources. As one of the Department’s key disaster response liaisons, Mr. Bradner serves on the Division of Emergency Management and Homeland Security (DEMHS) Advisory Council and the Cyber Security Council and is the Co-Chairman for the states Long Term Recovery Committee (FEMA Emergency Support Function-14). He was appointed by the Governor and the Deputy Commissioner of DEMHS to serve as the co-lead for the states Sandy Disaster Recovery initiatives.

An active participant in the National Association of Insurance Commissioners, Mr. Bradner currently Co-Chairs the Regulator Insure Tech working group, and sits on numerous working groups including Property & Casualty (C) Committee, the Catastrophe Insurance, and Climate Risk & Resilience (EX) Task Force, the Cyber Security Task Force, Innovation & Technology (EX) task force, Big Data working groups, Terrorism Insurance Implementation working group, the Transparency and Readability of Consumer Information working group, Travel Insurance working group, and the Workers’ Compensation task force.

Prior to joining the Department in 2003, Mr. Bradner worked for the Hartford Insurance Company where his broad-based career included extensive experience in Underwriting, Sales, and Operations. He is a graduate of Ithaca College in upstate New York.

1K – Regulator Hot Topics: P&C

3M – Ratemaking for the Non-Actuary

Tom Carswell

Georgia Office of Commissioner

Tom Carswell - Georgia Office of Commissioner

Tom is Assistant Director, Product Review for the Office of Commissioner of Insurance, State of Georgia. He has been with Georgia OCI since 1983 in several different positions. He has served 7 different elected Commissioners. He is a native of Florida, from Jacksonville, and has a BSBA from the University of Florida, and some Masters studies from University of North Florida. He is a Fellow, Life Management Institute (FLMI). He has two grown children and three grandchildren.

1G – Regulator Round Table: L&H

Rachelle Carter

Louisiana Department of Insurance

Rachelle Carter - Louisiana Department of Insurance

Rachelle Carter serves as the Director of Policy Forms, Office of Property & Casualty at the Louisiana Department of Insurance. In this capacity, she oversees the division responsible for performing detailed analyses and reviews of all property and casualty, as well as, specialty insurer form filings. She also assists other areas of the Department with complaints, market conduct, licensing, rates and rules related to property and casualty policy forms.

Carter has been employed with the Department of Insurance since 1997 with most of the years being spent in the Property and Casualty Policy Forms Division. She has also worked in other areas of the Department such as Administration, Consumer Services, and Insurance Rating.

Carter is an active member of the Louisiana Chapter of the Insurance Regulatory Examiners Society (IRES), and the Association of Insurance Compliance Professionals (AICP), previously serving as Secretary of the South Central Chapter for 3 years.

Carter is a native of Zachary, Louisiana and an alumnus of Zachary High School. She received a Bachelor’s degree from Southeastern Louisiana University in education. She is a proud mother of a 22 year old son.

1H – Regulator Round Table: P&C

3L – Unraveling the Jargon to Construct Simplified Language

Andy Case

Mississippi Insurance Department

Andy Case - Mississippi Insurance Department

Andy Case is the Consumer Affairs Director for the Mississippi Insurance Department. He was appointed to this position on January 1, 2010 by the Honorable Mike Chaney, Commissioner of Insurance. Prior to joining the Mississippi Insurance Department, he worked for 23 years in various claim leadership capacities with Allstate Insurance Company. He was Frontline Process Leader in Louisiana from 1987-1995 and subsequently worked as Frontline Process Expert and Retained Counsel Manager in Louisiana from 1995-2001.

In 2002, Andy assumed the Frontline Process Expert leadership position as well as Compliance Manager and Retained Counsel Manager position for Allstate for the states of Mississippi and Arkansas. He also worked in a similar support role for the states of Tennessee, Kentucky and Louisiana. Andy served as Mississippi 30-b6 Expert Corporate Witness on behalf of Allstate Insurance for litigation matters in Mississippi.

Born in Natchez, MS, Andy now makes his home in Madison.

1G – Regulator Round Table: L&H

1H – Regulator Round Table: P&C

1K – Regulator Hot Topics: P&C

2L – Automobile Insurance: What’s DRIVING You Crazy?

Edward Charbonnier

IIPRC

Edward Charbonnier - IIPRC

Ed joined the IIPRC in May of 2015. He is a product reviewer, reviewing Individual Life and LTC product filings as well as Group Life product filings. Prior to joining the Compact he was the Director of Policy Form Review for the Commonwealth of Massachusetts, and has had previous experience with Field Underwriting in a Managing General Agency, as well as New Business and Product Development with Sun Life Financial.

5H – IIPRC

Michael Drummonds

Oregon Division of Financial Regulation

Michael Drummonds - Oregon Division of Financial Regulation

I am a second year Rates & Forms Analyst with the Oregon Department of Consumer & Business Services (Division of Financial Regulation). Homeowners and commercial general liability filings are the two most common lines of insurance I review. This is my second AICP Conference.

5E – Running with the Big Dogs

3L – Unraveling the Jargon to Construct Simplified Language

Eric Dunning

Nebraska Department of Insurance

Eric Dunning - Nebraska Department of Insurance

Eric Dunning was appointed Director of Insurance by Governor Pete Ricketts effective April 19, 2021. Prior to his appointment, Eric served as the director of government affairs at Blue Cross and Blue Shield of Nebraska. He has over 15 years of experience as an attorney for the Department of Insurance, having advised the agency leadership on legal matters pertaining to insurance regulation from 1998 to 2013. His professional career began as an attorney for the Colorado General Assembly.

Dunning earned his bachelor of arts in History from the University of Nebraska-Lincoln, where he graduated Phi Beta Kappa, and he holds a juris doctor from the University of Notre Dame Law School. He’s a member of the Nebraska Bar Association. Dunning currently serves as Treasurer of the Nebraskaland Foundation.

In his spare time, Dunning enjoys working on his family place in Wheeler County, Nebraska. He is happily married with two children.

1E – View From The Top: L&H

1F – View From The Top: P&C

Will Felvey

Virginia Bureau of Insurance

Will Felvey - Virginia Bureau of Insurance

Will Felvey is a Principal Market Analysis Analyst in the Property and Casualty Division of the Virginia Bureau of Insurance. Will joined the Virginia Bureau of Insurance in 2007 as a market conduct examiner and for the past 11 years, he has been responsible for the Property and Casualty Market Analysis in addition to participating in Market Conduct examinations as well as investigating and settling Regulatory Actions. Before joining the Virginia Bureau of Insurance, Will was a claims adjuster with a regional Property and Casualty insurer.

3J – World of Market Conduct/Market Analysis

Russ Galbraith

Arkansas Insurance Department

Russ Galbraith - Arkansas Insurance Department

Russ Galbraith joined the Department in 2015. Since then, he has authored the Department’s efficiency report, led the effort to streamline agent pre-license education and served as hearing officer for numerous agent, company and consumer issues.

Before that, Galbraith served as senior government and industry affairs manager for Farmers Insurance for 17 years. During that time, Galbraith served as the primary legislative and regulatory liaison for Farmers in Arkansas, Mississippi and Louisiana. He previously served as President of the Arkansas Adjusters Association and sat on numerous industry boards including the Arkansas, Mississippi and Louisiana Automobile Insurance Plans, the Governor’s Earthquake Taskforce, the Arkansas State Disaster Coalition, the Arkansas Rural Risk Underwriting Association and the Arkansas Insurance Industry Coalition.

He earned a master’s degree in public administration from UALR and a bachelor’s degree in political science from Lyon College.

5B – Making Waves in Insurtech

1J – Regulator Hot Topics: L&H

1K – Regulator Hot Topics: P&C

4M – NAIC & NCOIL Updates

Karen Givens

IIPRC

Karen Givens - IIPRC

Karen Givens is the Assistant Director of Product Review Operations for the Interstate Insurance Product Regulation Commission (“Insurance Compact”). Karen joined the Insurance Compact as a Product Reviewer in March 2011. Karen’s primary responsibilities as Assistant Director of Product Review Operations are to work closely with the life and annuity form reviewers to ensure thorough and responsive reviews are completed on behalf of Compacting States as well as managing the Expedited Review program. Karen also participates in Outreach events on behalf of the Insurance Compact.

Prior to joining the Insurance Compact, Karen was a Senior Compliance Analyst with Pacific Life Insurance Company from January 2008 to March 2011. While at Pacific Life, she had primary responsibility for the drafting and filing of all individual, fixed, and variable annuity products. Prior to joining Pacific Life, Karen served as the Director of Compliance for the Retirement Plans Division at Mutual of Omaha Insurance Company. Karen was with Mutual of Omaha from August 2002 until January 2008. As the Director of Compliance, Karen was responsible for managing the compliance functions of the Division that supported group fixed and variable annuities, accumulation products and institutional investments. Karen has extensive experience in annuity administration, product development, forms compliance and state filing functions. Prior to joining the insurance industry, Karen was employed as an attorney in private practice.

Karen earned her Bachelor of Arts degree in Sociology and Political Science from Creighton University. She earned her Juris Doctor from Creighton University School of Law and is licensed to practice law in the state of Nebraska. Karen has also held securities licenses and has served as a Registered Principal with Mutual of Omaha and Pacific Life.

5H – IIPRC

5O – RILA’s and Separate Account Products

Maryana Grodnova-Ware

Nebraska Department of Insurance

Maryana Grodnova-Ware - Nebraska Department of Insurance

Maryana Grodnova-Ware, Actuarial Assistant for the Nebraska Department of Insurance. She accepted her current position in April, 2016. She has been a Life and Health Analyst since January, 2009.

Maryana graduated from Mykolaiv State Pedagogical University with the Bachelors of Science degree – major in Mathematics and Computer Science and a Master of Science degree in Mathematics. Attended the Faculty of Economics and Management at the South Academy of Ministry of Industrial Policy of Ukraine from 2002 to 2004 where she received a Bachelor’s degree and a Master’s degree in Business Administration. The above degrees have been evaluated and certified by Educational Credential Evaluators, Inc. in the U.S. Maryana has 10 years’ experience in almost all aspects of banking by working as an economist at the Credit Bank of Ukraine from 1994 until she left to reside in the USA in November, 2004. From December, 2005 she worked for Perot Systems in the Administration department as a Quality Assurance Representative in Lincoln, Nebraska. January, 2009, she started working at the Nebraska Department of Insurance as a Life and Health Analyst.

Maryana is originally from the Ukraine and made Lincoln her permanent residence in 2004. She applied for the green card and permanent resident status in January, 2005 and received it in December 2005. May, 2011 Maryana became a citizen of the USA. She speaks 3 languages, English, Russian and Ukrainian.

1G – Regulator Round Table: L&H

Paul Hanson

Minnesota Department of Commerce

Paul Hanson - Minnesota Department of Commerce

Enforcement Division
Minnesota Commerce Department

Insurance Work Experience
July 5, 2000 to Present
Chief Examiner

Market Conduct
Insurance Responsibilities: Supervise market conduct examinations of insurance companies

Insurance Education
June 1999
Accredited Insurance Examiner – Insurance Regulatory Examiners Society

September 1996
Associate, Life and Health Claims (with Distinction) – International Claim Association

September 1994
Fellow, Life Management Institute (with Distinction) – Life Office Management Association

1G – Regulator Round Table: L&H

2H – Agent Monitoring – Best Interest

3J – World of Market Conduct/Market Analysis

Sharon Holston

Virginia Bureau of Insurance

Sharon Holston - Virginia Bureau of Insurance

Sharon Holston is the Manager of the Plan Management and ACA Forms Section in the Life and Health Division of the Virginia Bureau of Insurance. She has 34 years of experience in accident and sickness insurance in both the private and public sectors. The last 20 years have been in regulatory compliance specializing in all categories of group health insurance and in plan management for ACA plans. Sharon holds the following professional designations: Health Insurance Associate (HIA), and Managed Health Care Professional (MHP). She graduated from Virginia Tech.

1G – Regulator Round Table: L&H

Neysa Hurst

Louisiana Department of Insurance

Neysa Hurst - Louisiana Department of Insurance

Neysa P. Hurst works with the Louisiana Department of Insurance. She began by working in the Experience Rating Division of the Louisiana Insurance Rating Commission. From 2001 to 2015 she was the Assistant Director of the Compliance Division of the Office of Property and Casualty, where she supervised the investigations of property and casualty consumer complaints. In January 2016, Ms. Hurst again returned to where she started in the Office of Rating as the Insurance Manager of the Office of Property and Casualty, overseeing the reviewing Rate/Rule Filing submissions.

1H – Regulator Round Table: P&C

Viara Ianakieva

New Mexico Office of Superintendent of Insurance

Viara Ianakieva - New Mexico Office of Superintendent of Insurance

5K – New Mexico Regulatory Updates

Karen Lam

Maryland Insurance Administration

Karen Lam - Maryland Insurance Administration

Karen Lam has been with the Maryland Insurance Administration for two years serving as its Chief of Health Insurance and Managed Care. She comes from over 30 years in the industry managing product development and compliance of life, annuity and health insurance. Karen’s last position was as Manager and Consultant for McHugh Consulting Resources, Inc. where she had the honor of working with numerous health and life insurance carriers, assisting them in getting their products approved through the IIPRC and in each US jurisdiction. Karen has worked with all types of health insurance including major medical/ACA products, senior products such as long term care and Medicare Supplement, and supplemental products such as GAP, accident only, specified disease and indemnity products, as well as excess stop loss.

Regulator Round Table

Jason Lapham

Colorado Division of Insurance

Jason Lapham - Colorado Division of Insurance

Jason Lapham is Director of Life and Health Rates and Forms at the Colorado Division of Insurance. Jason joined the Colorado DOI in January 2016 after spending the previous ten years at the Kansas Insurance Department where he served in a variety of roles including life and annuity policy examiner, and Director of Producer Licensing and Market Regulation.

Jason has actively participated on the IIPRC Product Standards Committee, serving as its Chair in 2015, 2020, 2021, and 2022. Over the years he has also served on NAIC working groups related to life insurance and annuity issues.

1G – Regulator Round Table: L&H

1J – Regulator Hot Topics: L&H

Danilsa Marciniak

Maryland Insurance Administration

Danilsa Marciniak - Maryland Insurance Administration

Danilsa Marciniak is Director of Property and Casualty Complaints at the Maryland Insurance Administration (MIA), an independent State agency charged with regulating Maryland’s $46 billion insurance industry. In that role, she manages multiple teams responsible for investigating consumer complaints.

Marciniak joined the MIA after nearly a decade at Progressive Casualty Insurance Company, where she started her career as a Claims Representative Trainee. She was then promoted to Claims Manager II in which she managed an office of multiple teams responsible for investigating private passenger automobile, commercial auto and special lines claims. She later took on the role of Regional Mid-Atlantic Trainer where she led claims training programs and conducted quality assurance audits for the Mid-Atlantic Region. Prior to joining the MIA, Marciniak held several other positions in areas of management and operations.

A summa cum laude graduate of Wright State University with a Bachelor of Arts degree in Organizational Communications and a minor in Business Administration, Marciniak also holds a certificate in Casualty Claims Law. She is a veteran of the United States Navy, where she was awarded the Joint Services Commendation Medal of Honor.

In June 2022, Marciniak was presented the State of Maryland Governor’s Citation in recognition of her outstanding customer service.

Regulator Round Table

Amanda McCauley

Virginia Bureau of Insurance

Amanda McCauley - Virginia Bureau of Insurance

Amanda McCauley has 25 years of regulatory experience with the Virginia Bureau of Insurance. She currently is a Principal Insurance Market Examiner in the Life and Health Division, Forms and Rates Section. She is responsible for assuring that life, annuity and viatical settlement contract forms and credit life and credit accident and sickness insurance forms and rates comply with Virginia laws and regulations. Amanda holds a Bachelor of Science in Psychology from Virginia Commonwealth University and has earned the insurance related designations of HIA and DIA.

1G – Regulator Round Table: L&H

Jerri McClendon

Louisiana Department of Insurance

Jerri McClendon - Louisiana Department of Insurance

Jerri McClendon is the Insurance Manager of the Health Forms Division, at the Louisiana Department of Insurance. She has 40 years of experience in Accident and Sickness insurance in both the private and public sectors. The past 14 years have been in regulatory compliance. Jerri holds the following professional designations: FLMI, AIE, ALHC and ACS.

1G – Regulator Round Table: L&H

Becky McElduff

Insurance Compact Commission

Becky McElduff - Insurance Compact Commission

In her role as Director of Product Operations & Chief Counsel, Becky McElduff is responsible for coordination of the product operations of the Insurance Compact, working closely with the product review teams across all product lines, member regulators and company filers to ensure responsive and high-quality review of product filings on behalf of Compacting States. Becky works with SERFF to maintain speed-to-market best practices in the filing process. She plays a key role in outreach to Compacting States and the industry to encourage increased awareness and utilization. Prior to joining the Insurance Compact, Becky was an in-house attorney with the National Association of Insurance Commissioners for ten years, advising primarily on regulatory matters.

2P – SERFF’s Up Dude!

Vanessa Miller

Mississippi Insurance Department

Vanessa Miller - Mississippi Insurance Department

Vanessa C. Miller, CFE, APIR – Director, Licensing Division Mississippi Insurance Department After working in the private sector for over 20 years, Vanessa joined the Mississippi Insurance Department in December of 2008, working as a Financial Examiner with the Financial & Market Regulation Division. She was appointed Director of Producer Licensing in February 2018. As a result, Vanessa serves as Mississippi’s liaison and committee member with the Uniform Education Working Group, Public Adjuster Working Group, and Producer Licensing Task Force with the National Association of Insurance Commissioners (NAIC). These committees meet three times per year at NAIC’s National Insurance Conferences.

Vanessa holds a B.S. in Accounting from Mississippi College. She is an active member of the Society of Financial Examiners (SOFE), obtaining a Certified Financial Examiner (CFE) designation in 2011. In 2020, Vanessa was appointed as Mississippi’s NAIC Designation Program mentor, obtaining her Associate Professional Insurance Regulators Designation (APIR). Vanessa is a current member of the Securities & Insurance Licensing Association (SILA), serving on its Finance Committee. Vanessa also is a member of the International Association of Insurance Professionals (IAIP), where she serves as the 2022-23 President and the Legislative Committee chair for its local chapter, Insurance Professional of Jackson, Region III.

2G – Licensing 101: Poseidon’s Trident & How to Avoid Being Shipwrecked

Kimberly Coward Mullins

Virginia Bureau of Insurance

Kimberly Coward Mullins - Virginia Bureau of Insurance

Kim Coward Mullins has over 25 years of regulatory experience with the Virginia Bureau of Insurance’s Property and Casualty Division, specializing in Commercial Lines. She holds a Bachelor of Science in Finance with a concentration in Risk Management and Insurance from Virginia Commonwealth University. Kim has earned the professional designations of CPCU, AFIS, AU, CIE and PIR.

1H – Regulator Round Table: P&C

Phyllis Oates

Virginia Bureau of Insurance

Phyllis Oates - Virginia Bureau of Insurance

Phyllis Oates is the Manager of the Personal Lines Rules, Rates, and Forms section in the Property and Casualty Division of the State Corporation Commission’s Bureau of Insurance in Virginia. Phyllis has over forty years of experience in insurance and joined the Bureau of Insurance in 1995. Her primary responsibilities include reviewing Personal Lines rule, rate and form submissions and training new examiners. Phyllis has a Bachelor’s degree in Education from Virginia Commonwealth University and she holds the professional designation of Certified Insurance Counselor (CIC).

1H – Regulator Round Table: P&C

Gerald Scattaglia

New York State Department of Financial Services

Gerald Scattaglia - New York State Department of Financial Services

Gerry is a 1972 graduate of Brooklyn College where he received a Bachelor of Science in Accounting degree.

He has been with the Insurance Department for 49 years and is currently in charge of the Automobile, Property and liability underwriting units of the Market Division. He is responsible for the efficient operation of those units in the processing of form and rate filings made by the Property and Casualty companies licensed in New York

He participated in the Modernization Task Force and is in the process of implementing some of the recommendations provided by the task force

He reviews market conduct examination reports and participates in the decision-making process to determine the extent of the problems found during the exam and the appropriate disciplinary action if any to be imposed on the company.

He was previously in charge Property Unit which has responsibility for all property lines including fire, inland marine, homeowners, multi-peril, title, mortgage guaranty, financial guaranty, and credit property.

He was also the former supervisor of the Personal lines unit (for all personal lines except Auto)

He was part of the team that developed and supervised the establishment of the Coastal Market Assistance Program.

He was part of the team who developed all the checklists for the various lines of business and took part in implementing the Department’s Speed-to-Market program and also in the implementation of the SERFF (System for Electronic Rate and Form Filing) program in New York.

He is also the Department liaison overseeing the operation of the New York Property Insurance Underwriting Association (Fair Plan) which is New York’s residual market for fire insurance.

He has the designation of Certified Insurance Examiner with the Insurance Regulatory Examiners Society.

Regulator Round Table

Cara Shackelford

North Carolina Department of Insurance

Cara Shackelford - North Carolina Department of Insurance

Cara Shackelford
Senior Policy and Rate Analyst
Life and Health Division
North Carolina Department of Insurance

Regulator Round Table

Mike Snyder

Georgia Department of Insurance

Mike Snyder - Georgia Department of Insurance

I have been with the GA Office of Commissioner of Insurance and Safety Fire for 1.5 years as the Assistant Director – Product Review. Prior to joining the State, my 19+ year career was in Commercial P&C Insurance with the last 7+ years as a Commercial P&C Claims Manager.

1H – Regulator Round Table: P&C

Lindsi Swartz

Pennsylvania Insurance Department

Lindsi Swartz - Pennsylvania Insurance Department

Lindsi Swartz, MBA, MCM, is Director of the Life, Accident and Health Insurance Bureau overseeing life, accident, and health rate and policy form review for the Pennsylvania Insurance Department (PID). She graduated summa cum laude (with highest honor) from Eastern University with a B.S. in Business Administration before continuing to also receive a Master of Business Administration (M.B.A.) with a focus in Healthcare. Lindsi started her career at the PID as a health insurance market conduct examiner and soon became an Examiner-In-Charge, leading comprehensive and complex Affordable Care Act (ACA) and Mental Health Parity and Addiction Equity Act (MHPAEA) examinations. Lindsi has seven years of experience regulating the health insurance industry and is excited to continue in her new role serving the people of the commonwealth. Her other experience includes:

Served as a member of the PA team in the Commercial Parity Policy Academy provided through the Substance Abuse & Mental Health Services Administration (SAMHSA), an agency of the U.S. Department of Health and Human Services
Key collaborator in the PA state-based parity working group and helped design the current parity analysis templates being utilized by the PID
Served one year on the Board of Directors for the Insurance Regulatory Examiners Society (IRES)
2019-2022, served as a Supervisor and MHPAEA Specialist for Risk & Regulatory Consulting, LLC, where in addition to serving in a government consulting role, she also presented nationally to state and federal regulators on MHPAEA to further advance the realization of the law

1E – View From The Top: L&H

1G – Regulator Round Table: L&H

Garlinda Taylor

North Carolina Department of Insurance

Garlinda Taylor - North Carolina Department of Insurance

Garlinda C. Taylor, MPA, FLMI – North Carolina Department of Insurance, Insurance Regulatory Project Manager

Garlinda Taylor has over 35 years of insurance regulatory experience. As the project manager for the Life and Health Division, she is the primary contact for the Operational licensing of Health Maintenance Organizations and Preferred Provider Organizations Network filings. She also coordinates Multiple Employer Welfare Arrangement licensing for the Life and Health Division. Garlinda facilitates the review of health filings with other Divisions when an interdepartmental review is required. She works on significant projects for the Life and Health Division. Garlinda is the primary reviewer of Long-Term Care Rate filings for the Department. Because of her technical background in form/rate filings, she assists with the training of analysts in the review of accident and health form/rate filings.

1G – Regulator Round Table: L&H

Sharon Thornton-Hall

North Carolina Department of Insurance

Sharon Thornton-Hall - North Carolina Department of Insurance

Sharon Thornton-Hall has over 30 years of industry and regulatory experience combined. As the Insurance Regulatory Analyst Manager of the Property and Casualty Division of the North Carolina Department of Insurance, she is tasked with assisting insurers in bringing their products to market while navigating the intricacies of a Bureau system.

Sharon is a Virginia native and received her Bachelors of Art Degree from The University of Virginia. She currently resides in Apex, North Carolina.

1H – Regulator Round Table: P&C

Eric Vieweg

Connecticut Insurance Department

Eric Vieweg - Connecticut Insurance Department

With almost 16 years at the Connecticut Insurance Department Eric brings a wealth of experience in a multitude of areas. Although the primary focus has been in Annuities and Life Insurance he has also been heavily involved in reviewing several health related products (Disability, Accident, Hospital Indemnity, Stop Loss) and is the primary hearing officer for Medicare Supplement Rate Hearings. Eric is an avid sports fan who loves to travel.

5F – Innovation in the Supplemental Market – What’s it all A-boat

1G – Regulator Round Table: L&H

4J – Value-Added Benefits & Anti-Rebating

Julie Weinberg

New Mexico Office of Superintendent of Insurance

Julie Weinberg - New Mexico Office of Superintendent of Insurance

Julie Weinberg has more than 30 years of work experience in government-sponsored health insurance programs, in both the public and private sectors. She spent 17 years with the fiscal agent for New Mexico’s Medicaid Program, 3 years as Deputy Director of the New Mexico Medicaid program, and more than 4 years as New Mexico’s Medicaid Director. Subsequently, Ms. Weinberg worked in the private sector at Optum and UnitedHealthcare, and then as Market Vice-President for WellCare’s Medicaid and Medicare plans in Hawaii. Ms. Weinberg returned to public service in 2020 to serve in her current position as the Life and Health Division Director in the New Mexico Office of Superintendent of Insurance.

1E – View From the Top: L&H

1G – Regulator Round Table: L&H

5K – New Mexico Regulatory Updates

Mark Worman

Texas Department of Insurance

Mark Worman - Texas Department of Insurance

Mark Worman
Property and Casualty Division, Deputy Commissioner

Mark has served as a deputy commissioner since August 2018. He was first the deputy commissioner for the Regulatory Policy Division and in September 2019 he became the deputy commissioner for the Property and Casualty Division.

Mark joined the Texas Department of Insurance (TDI) in 1996 as an examinations coordinator and then worked on special projects for the Regulation and Safety Program. He has served as a manager for the Commercial Lines Program and the Personal and Commercial Lines Office. In 2015, he became the associate commissioner for the Regulatory Policy Division.

Before joining TDI, Mark worked for the insurance brokerage company, Alexander & Alexander Services Inc., and Jardine Insurance Brokers in San Francisco.

He has a Bachelor of Business Administration in management from Texas A&M University.

3E – Claims-Made vs. Occurrence Policies

1K – Regulator Hot Topics: P&C

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