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Insurance Marketing Compliance – Maintain Marketing Momentum Without Crossing the Regulatory Line
Sean Cox, President of First Consulting is joined by Chris Anderson, Compliance Manager at Independence Pet Holdings to explore how insurance companies can creatively market their products while staying within regulatory bounds. From navigating updates to model laws and implementing compliant processes, to managing social media influencers, sweepstakes, and promotional offers — this episode offers practical insights for balancing marketing innovation with compliance discipline.
DEI in Insurance – Fatigue, Resistance, or Just Change?
Unpacking the evolving DEI landscape in insurance and what it really means for team members’ sense of belonging and engagement. Join the discussion with Nicole Calhoun, Research and Development at ProAssurance Group; Corrine House, DE&I Program Manager at ProAssurance; and Andrew Deutsch, Sr. Product & Strategy Director at Intact Insurance.
Challenges Faced and Successes Achieved by Small Life/Health Companies
In this episode, Sean Cox sits down with Dean Lambert, the Director of the Life Insurers Council to explore the unique challenges faced by small to mid-size life insurance companies and discuss practical strategies for doing more with less—through innovation, collaboration, and resourceful leadership.
Staying Ahead: A Proactive Approach to Market Conduct Exams
Mattia Scharfstein, VP of Product Development, P&C at Sompo International, joins hosts Sean Cox, president at First Consulting, and Bri Dahl, a public policy analyst at NAMIC, to dive into the essentials of Market Conduct in the insurance industry, focusing on how carriers can take a proactive stance. Learn how to prepare effectively for a Market Conduct exam before it happens, develop a strong and compliant Market Conduct program, and tips for working with state regulators regarding Market Conduct findings. Whether you’re compliance staff, legal, or leadership, this discussion offers practical insights and real-world strategies to help your organization stay ready.
Affordable Care Act
Join Sam Garro, Senior Vice President of the Compliance Department at Philadelphia Insurance Companies, as he sits down with Lou Penn to discuss the Affordable Care Act and how it can provide health insurance to those who don’t otherwise have access to a health plan. This podcast explores the purpose of the ACA, the various levels of plans that are offered as well as other key features.
Planning for a Catastrophe to Happen? Yes for Insurance Companies
When catastrophes happen, insurance companies are expected to respond quickly to assist insureds who have suffered a loss as a result of the catastrophe. Many states require that these companies have plans in place prior to the event and that these plans are filed with the state, including contact information. Join Sam Garro, Senior Vice President of the Compliance Department at Philadelphia Insurance Companies, as he sits down with James Bryant, Sr. Manager of Business Continuity Management for Tokio Marine North America Services, to discuss those requirements and how insurance companies get ready for the next catastrophe whether it is a hurricane, earthquake, flood, or any other catastrophic event.
Surplus Lines – Insurance for the Difficult to Insure
What happens to those insurance customers who have difficulty getting insurance because of their size or the nature of their business, such as a company that manufactures explosives? They may be able to find coverage in the surplus lines market. Join Sam Garro, Senior Vice President of the Compliance Department at Philadelphia Insurance Companies, as he sits down with Andrew Adams, President at River Valley Underwriters, Inc., and Nicole Zayac, counsel in Willkie Farr and Gallagher, LLP’s Corporate & Financial Services Department and a member of the Insurance Transactional and Regulatory Group, to discuss this market, how it operates, why it differs from standard insurance and describe the unique way in which it is regulated. Surplus lines is a multi-billion dollar business. Find out what it’s all about in this exciting podcast.
High Waters
Join our host, Katie Gurnett, as she sis down with Paul Huang, the Acting Associate Administrator for the Federal Insurance and Mitigation Administration (FIMA), and Brock Long, the former Administrator of the Federal Emergency Management Agency (FEMA) and Hagerty Consulting’s Executive Chairman, to discuss the role of NFIP and FEMA in flood insurance, mitigation, and financial resiliency. What is the NFIP and FEMA doing to help people when that “100 year flood” strikes? What does the future hold for the program, the agency, and for each of you?
Special Events Insurance – Coverage for Those “Special” Events
Most of us have either planned or attended a special event such as a wedding, baby shower, concert, conference, fair, etc. But did you know there is special insurance coverage for these events? Because these events are limited in time, scope and variety, there is special insurance coverage available to insure them. Join your host Sam Garro, Senior Vice President of the Compliance Department at Philadelphia Insurance Companies as he sits down with Dan Cotter, Attorney and Counselor at Howard & Howard Attorneys PLLC, who also currently serves as the AICP’s General Counsel, to discuss this type of insurance, how it is underwritten, how it has changed over the years and why it may be needed to cover these events.
Hurt at Work? We Have Something for That
Workers’ Compensation is an interesting niche of insurance related to on-the-job accidental injuries and occupational diseases for covered employees. Join host Rona Finkelstein, Senior Vice President/Chief Compliance Officer at Chesapeake Employers’ Insurance Company as she sits down with Peter Strauss, Executive Director at Montana Self Insurers Association, and Lyndsey Meninger, Esq., Director of Legal Services at Chesapeake Employers’ Insurance Company, to discuss the creation of workers’ compensation, the workers’ compensation policy, employee related benefits, as well as interesting defenses to claims and the many careers within workers’ compensation insurance.
Insuring the Entertainment Industry – Coverage “Behind the Scenes”
The entertainment industry has coverage needs that are very different than other industries. Movie sets, concerts, off-site filming locations, and entertainers all need special coverages. What are these special coverages and how do they differ from traditional insurance for homeowners and offices? Join your host Sam Garro, Senior Vice President of the Compliance Department at Philadelphia Insurance Companies as he sits down with Adam MacLeod-Roth, Senior Product Counsel at Intact Insurance Specialty Solutions, to discuss this special area of insurance and explain why the entertainment industry needs unique coverages. So, get out the popcorn and enjoy this podcast!
Top Secret: What You Need to Know About Privacy Laws and Regulations
Privacy issues permeate the insurance industry and the laws are changing rapidly. Join host Dan Cotter as he sits down with Fred Karlinsky to discuss some of the privacy laws and regulations that impact the insurance industry.
InsurTech – It’s a Brave New World
Join your host Cheryl Davis along with our experts Matt Brasch and Terri Hitchcock as they dive into the realm of Insurtech – What is it? How Does it Work? Where does compliance fit in? Are there surprises? Learn about this innovative and forward-thinking segment of the insurance industry and how it is building a culture of compliance in this brave new world!
Cyber Insurance – Insurance for Technology!
Cyber insurance was thought to be only for companies in the technology business. But most companies now use some form of technology as part of their business. Use credit cards in your business and store the credit card data? Run a website that allows customers to order your products from that website? Have data that could subject you to a ransomware attack? Then you may need cyber insurance. This episode will explore what cyber insurance does, who may need it, and how it is a unique form of insurance coverage.
There’s Insurance for my Fluffy?
Yes – there is a way to make sure your special fur-baby is covered for illnesses and accidents! In fact, pet insurance is one of the fastest growing segments of the insurance industry. Learn why this is considered property and casualty, how it is marketed, the risk factors taken into account – as well as special inside information on the pets of our presenters. Make sure to listen carefully to learn what special celebrity was the very first to have this specialized coverage!
The Who, What and Why of a Market Conduction Examination
The all-encompassing behavior of insurance companies as it relates to regulatory controls and consumers is known as market conduct. Its significance cannot be overstated. In this podcast, you will learn how insurance companies are regulated, what is the scope of a market conduct review, how reviews are performed, what is the process, what are some of the hot topics today and how can I learn more in this space.
Risk and Solvency – Internal Tools for an Insurance Company
This podcast will discuss insurance company requirements in conducting internal risk management reviews and systems for measuring, monitoring and mitigating that risk. This process is called an Own Risk and Solvency Assessment (ORSA); it assesses the adequacy of a company’s risk management and the current and prospective solvency positions under normal and severe stress scenarios. Utilizing ORSA, an insurer will analyze reasonably, foreseeable and relevant material risks (i.e., underwriting, credit, market, operational, liquidity risks, etc.) that could impact its ability to meet its obligations, and then will report those findings to regulators.
Producers – Protecting Consumers in a Compliant Way
Producers have regulatory requirements that they must adhere to. Aside from just basic licensing for the states they operate in and lines of business that they sell, they must also adhere to regulations on rebating, conflict of interest, commissions, continuing education and agency bill. This podcast will examine the requirements specific to agents and brokers and in addition, will include specific requirements when acting as a surplus lines broker.
Governance – Policies & Procedures for Insurance Companies
All companies must have a set of internal policies pursuant to which a company is controlled and directed, delegating certain functions to each of the stakeholders (board of directors, shareholders, and others). For insurance companies, there are additional layers to take into account. A governance program must include a wide variety of policies, including conflicts and ethics, insider trading policies if a public company, Sarbanes Oxley compliance, and holding company reporting obligations. This podcast will discuss some of the governance considerations for insurance companies.
Compliance in an e-Commerce World
As the world does more and more business electronically, Compliance Professionals get to be lead players in the company. From advertising via Facebook and other social media, to taking an application online using electronic signatures all the way through cybersecurity, Compliance Professionals must guide the technical areas of the company through the maze of regulatory requirements, both on the state and federal level. Much like guiding your team through the gauntlet in Fortnite, a Compliance Professional must help the Company avoid any missteps which could lead to complaints from customers, being shot-down by regulators and even being hacked by a bad guy. Our podcast will discuss the laws and regulations that impact the electronic world of insurance and how Compliance Professionals play a starring role in the game.
Adjusting Claims by the Rules
Compliance within an Insurance Company’s Functional Areas How do you ensure that claims are being settled fairly and within a timely manner according to state and federal laws and regulations? Are required reports submitted to states as required? These, and more, are part of the Claims function. Learn about how the claims professional benefits from knowledge of compliance within the claims world.
Solvency – Keeping the lights on at an Insurance Company
Insurance is a heavily regulated industry, with both federal and state regulation. The speakers in this podcast will explain their roles and give practical tips on working with regulators.
Insurance Company Solvency
Unlike most companies, insurers are not able to become debtors under the United States Bankruptcy Code. Instead, they are subject to a proceeding under the supervision of the state where the insurer is domiciled. While many of the concepts are similar to bankruptcy, each state has its own insurance code to address how an insolvency or rehabilitation will proceed. Listen to this podcast to learn more about those procedures, as well as the financial solvency tools that states monitor to ensure their insurers are financially stable.
Insurance Advertising – A Balancing Act between Creativity and Compliance
Creative spirits live in the marketing and advertising realm, and they want to use all their powers to tell the world about their great products and what they can do for the customer. Many times, these creative spirits battle with what they affectionately call “The Sales Prevention Unit” – or the compliance area- because in the ‘real’ world, insurance advertising is regulated both on the federal and state level – not to mention what the company’s brand standards might be. It is up to the Compliance Professional to guide these creative spirits to find a way to fulfill their marketing and advertising desires while still being in compliance with the laws. This requires the Compliance Professional to be creative, resourceful and a good listener – because sometimes the creative spirits don’t really need an entire universe – maybe a single star will do. Our podcast will go over the laws and regulations which govern different products, and give you tips and ideas on how to communicate with the creative spirits and ways to guide them in their journey.
Underwriting – Deciding Who Gets What and How Much Will It Cost
The world of underwriting is highly regulated and monitored. Essential to consumer protection and compliance with the laws and regulations in all states and D.C., insurance companies perform periodic examinations of their producers, third party administrators and managing general agents to review their conformity to underwriting guidelines and state requirements, knowing the repercussions of an insurance department examination that finds non-compliance. This podcast will examine the regulations governing the underwriting of policies, the types of proactive measures taken by insurance companies to ensure compliance, and the difficulties faced by companies that fail to ensure compliance.
Diversity, Equity & Inclusion – A Conversation with Larry Oney, Chairman of HGI Global
Join Wendy Hicks, Senior Contract and Compliance Consultant at Coulter and Associates, Inc., as she sits down with HGI Global Chairman, Larry Oney, to discuss how his journey, with all of the challenges he faced and successes he experienced, helped to shape the DE&I program at HGI Global.
Understanding Pronouns
A pronoun is a term used to substitute a person’s name when referred to in the third person. In recent years, many of us find ourselves being invited to “offer our pronouns” in meetings or in writing, in both social and professional situations. Here are a few examples of pronouns people may offer:
- He/him/his
- She/her/hers
- They/them/their
- A combination of the above
What does all of this mean? Why are people invited to offer their pronouns? Why can “they/them/their” be used to refer to a single individual? How can I ensure I’m using pronouns correctly and appropriately?
Join Joni Watke of Academy LGBTQ and Thomas Houck of Thomson Reuters as they answer these and other questions related to the use of personal pronouns.
Diversity, Equity & Inclusion at Acceptance Insurance – A Conversation with Alicia Crenshaw & Pam Magee
Alicia Crenshaw, Sr. Director of Compliance at Acceptance Insurance sits down with Acceptance’s Sr. Director of Culture and Engagement, Pam Magee, who previously served as the Director of Diversity and Development at Broadcast Music, Inc., to discuss the evolution of DE&I at Acceptance, why allyship is important, and what DE&I might look like for the next generation of young professionals.
The Black Insurance Industry Collective – A Conversation with the Founder, Susan Johnson, The Hartford
Susan Johnson is the Chief Diversity, Equity, and Inclusion Officer at The Hartford, responsible for leading enterprise-wide DEI initiatives and aligning them with business, sustainability and talent strategies. She partners with leaders across the organization to create inclusive and equitable work environments and realize a culture that enables all employees to be and do their best. Susan worked alongside a group of racially diverse insurance industry leaders gathered to address the challenge of increasing the representation of people of color within the insurance industry, which led to the creation of the Black Insurance Industry Collective (BIIC) whose goals are to accelerate the advancement of Black professionals in the insurance industry and increase the representation of Black leaders at the executive level. Susan will discuss the mission of the BIIC, the important work it as well as the Hartford are doing in the DE&I space, and the subsequent industry influence.
Diversity, Equity and Inclusion – How AXIS is Creating a More Diverse Work Environment
In keeping with AICP’s initiative of promoting Diversity, Equity, and Inclusion awareness and implementation solutions in the workplace, we are pleased to feature yet another industry leader. Axis, a specialty insurer and reinsurer headquartered in Bermuda, is generating fresh insights as the company has successfully invested in intentional DEI practices. Join Constance Jackson, Senior Regulatory Compliance Analyst -in the Legal and Compliance Division at Allianz Global Corporate and Specialty NA, and co-chair of AICP’s DEI committee, as she sits down with Gail Wien, Head of People Engagement for AXIS, to discuss what AXIS’ experiences and successes have been in advocating for a more diverse work environment.
Diversity, Equity and Inclusion – A Conversation with Trevor Gandy
Join Trevor Gandy, Managing Director, Talent, Diversity and Inclusion at Markel Corporation as he joins Jennifer Montoro of Everest Insurance to discuss the shift in the workplace and the impact of contemporary events within the political climate. They’ll also discuss measuring inclusivity and diversity within the workplace. Lastly, Trevor will talk about ongoing DE&I initiatives within Markel.
Diversity, Equity and Inclusion – A Conversation with Ivy Kusinga
Join Ivy Kusinga, Chief Culture and Talent Officer for Chubb Insurance as she joins Jennifer Montoro of Everest Insurance and shares with us her story of overcoming adversity and triumph and what it means to be the Chief Culture and Talent Officer of one of the largest P&C Insurers. Ivy and Jenn will have a frank and open conversation about racial and gender dynamics, rejecting falsehoods and the importance DEI has within an organization’s overall culture.
Effective Diversity, Equity & Inclusion Training Programs for Organizations
In the year and half since the George Floyd murder and ensuing social uprising, organizations of all kinds have shown increased interest in learning about Diversity, Equity and Inclusion (DEI). Many firms endeavor to offer training and education programs for their employees in this area. It’s natural to feel paralyzed about how to begin to address DEI education within and across an organization. Have you considered engaging a DEI consultant or team to chart a path forward for change?
Join veteran DEI consultant Cindy Chambers of Solutions Arts and Thomas Houck of Thomson Reuters as they dig deep into the topics of DEI learning and development, consulting, and change. In this conversation, Cindy and Thomas define terminology, share a list of essentials to engage DEI vendors and consultants, and outline action steps to create change. Among many of the questions answered in this podcast are the following:
- What are the qualities you should look for in a DEI consultant? (There are four of them!)
- What are the key elements that make for an effective program? (There are five of them!)
Cindy and Thomas both gratefully acknowledge the expertise and resources available on these topics at the Equity Literacy Institute. Find out more atwww.equityliteracy.org.
Diversity, Equity, & Inclusion – Redefining Autism
Join Maisie Soetantyo, founder and principal of Autism Career Pathways, in her discussion with Thomas Houck of Thomson Reuters as she redefines the concept of meaningful employment for neurodivergent coworkersand discusses how organizations can embrace an authentic inclusivity culture. For more information, visit www.autismcareerpathways.org.
Diversity, Equity, & Inclusion – How Allianz Led the Way
Establishing and running a DEI program for employees can be daunting, but Allianz Global Corporate & Specialty is rising to the challenge with success. Join your host Thomas Houck of Thomson Reuters as he sits down with Constance Jackson of Allianz to discuss the DEI program Constance helped pioneer at her company in the wake of the George Floyd tragedy of 2020.
COVID 19 – How Industry Groups View the Current and Future Impact on Insurance, Part III: It Takes a Flexible Village
Lisa Brown and Carol Emory join Karen Pollitt and Scott Whitaker in this final installment of Covid-19’s impact on the insurance industry. Learn about what challenges they have encountered and how policies and procedures have been reshaped.
COVID 19 – How Industry Groups View the Current and Future Impact on Insurance, Part II
Karen Pollitt and Scott Whitaker continue the discussion with Karen Melchert on how Covid-19 has impacted the insurance industry. Listen as they discuss how the industry has changed, and what the future of insurance will look like.
COVID 19 – How Industry Groups View the Current and Future Impact on Insurance
Dan Cotter answers questions from Karen Pollitt and Scott Whitaker regarding the pandemic’s impact on the world of insurance. They discuss challenges, lessons learned, and what has been most surprising among the different industry groups. Listen to find out the answers to such questions as when will all of this be over? and which state reacted best?
Current Business Landscape – How Insurers and Compliance Professionals Are Making an Impact
Welcome to the inaugural AICP podcast. In this first episode, Karen Pollitt and Scott Whitaker talk with Karen Hornig, CEO of NIPR, the National Insurance Producers Registry about the importance of insurance during times of crisis.
