Great Lakes Chapter Regional Director

Michael Hartman

Michael is the Manager of the Regulatory Oversight & Compliance area for the Dearborn enterprise and oversees product filings for all Dearborn Life Insurance product lines; state statutory reporting, legislation monitoring and reporting; legislation research; TPA licensing; and Department of Insurance Complaints, appeals and grievances for the Dearborn enterprise. 

A member of the Dearborn family since 2006, Michael started as a product filing analyst. He has served in his current role since 2014. Previously, he worked at Protective Life Insurance (formerly Zurich Life Insurance Company of America), First Penn-Pacific Life Insurance Company and Federal Kemper Life Insurance Company all within compliance related roles. 

He is a Life Management Institute Fellow; an Insurance Regulatory Compliance Associate and a Certified 

Compliance Professional. 

An active member of the Association of Insurance Compliance Professionals since 2006, Michael currently sits on 

conference planning committees at the national and chapter level. 

He is currently the Regional Director of the Great Lakes Chapter. 

What skills do you bring to the office? What qualifications make you a viable candidate for the office? 

My current position with Dearborn entails being an active member on various committees, leading committees as well as leading my compliance team.     

I have 3 years of experience as Regional Director and know the logistics of the position. With mostly new Chapter Board members last year I guided our Chapter Board while they got familiar with their new positions. 

What would be your goals for office if you are elected? 

To continue our work of re-committing the association to getting back to our core competencies and bringing our organization into the future. 

To continue building the communication between our Chapter and the National Board. Open communication keeps everyone involved and engaged.  

I would continue my work as a liaison to make sure that at the local level we are working towards meeting the goals of the organization as a whole and also ensuring that at the national level our Chapter specific issues/concerns are recognized. 

If elected, how would you use your office to work with others in the AICP to pursue the AICP’s current goals and objectives, to meet member needs, and to enhance the AICP’s value in our insurance compliance community? 

As Regional Director I sit on our Chapter board and committee meetings. I sit on conference planning committee meetings as well as the Chapter Outreach Committee. By participating and being involved I can instill the association’s strategic plan and goals in others when interacting with them. 

Where would you like to see the AICP in the future and what would you do to move the AICP toward the vision?  

With increased membership and involvement at the volunteer level. I support and promote the initiatives currently in development, like student engagement and the officer training program. I will continue to work with board members and the other Regional Directors in putting together programs and ideas that help meet our strategic plan. 

Additional Comments 

I would be honored to represent the Great Lakes Chapter for another term as Regional Director. I am dedicated to serving our Chapter and the association as a whole in bringing AICP into the future. 

Regional President Candidates

Kristine Graf

Kristine Graf, AIRC, ACP is a leader with a proven track record for creating proactive, accurate and efficient compliance cultures.  She has led multiple aspects of regulatory compliance operating in 50 states in both admitted and nonadmitted markets.  She has been successful in seamlessly integrating broad scale compliance and regulatory improvements into business operations and is an influential thought leader delivering business value through risk and compliance gap identification, mitigation and best practice implementation.  She has been an active member since 2003 with a brief hiatus for a couple of years.  She has served as the VP of the Great Lakes Chapter and was a part of the All Chapter E-Day planning committee.  Kristine has been in the regulatory compliance arena for over 20 years and was recently promoted to AVP.   

What skills do you bring to the office? What qualifications make you a viable candidate for the office? 

Many years in the compliance field and involvement with AICP. 

What would be your goals for office if you are elected? 

Work together with National 

If elected, how would you use your office to work with others in the AICP to pursue the AICP’s current goals and objectives, to meet member needs, and to enhance the AICP’s value in our insurance compliance community? 

Work together with National 

Where would you like to see the AICP in the future and what would you do to move the AICP toward the vision?  

Encourage participation 

Regional Vice President Candidates

Michael Hollar 

Over twenty years of individual/group life and health compliance and filing experience.  The past 20 years have been with Combined Insurance Company of America in their Policy Filings Department.  Prior to Combined, I worked four years at Trustmark Insurance Company in customer service and compliance.  Before my insurance career started, I worked for a Wisconsin Utility company promoting their demand side energy conservation program.  Mike obtained a BS of Comprehensive Business Education degree from the University of Wisconsin Eau Claire. 

What skills do you bring to the office? What qualifications make you a viable candidate for the office? 

My proven leadership ability from being National Secretary for the organization for two years, a past Chapter Officer, and taking on the role of Chair/Co-Chair of the Education (now Learning & Development), Silent Auction, and Chapter Relations Committees shows my commitment and dedication to AICP.    

I’m a dedicated and hard-working person who is willing to step in where needed.   As Chair of the committees, I lead by example in energizing the members to take an active role to accomplish the responsibilities and initiatives and other assignments referred to the committees throughout the year.   

As a prior member of the Great Lakes Chapter officer team, I assisted in planning and delegating responsibilities to chapter members to organize chapter educational days, meetings, and events to successful completion. 

In addition to AICP leadership roles, I’ve served as President of my 15-Unit Condominium Association since 2008 and a member of the National Association of Parliamentarians, There, I have helped organized a District Four (IL, IN, MI, OH, WI) three-day Educational Conference.   

What would be your goals for office if you are elected? 

As the Vice President position is a steppingstone to President, I envision the Great Lakes Chapter of AICP as a viable and educational leading chapter going forward. 

  1. Review and use as a guide the strategic task forces five-year plan.  
  2. Education and networking are the mission, vision of AICP; therefore, I will find innovative avenues to bring education and networking opportunities to the Great Lakes Chapter members.
  3. Develop and organize educational webinars, podcast, and networking opportunities for the benefit of our non-compliance professional colleagues within the insurance industry. 
  4. Work with the National Student Group Committee on the processes of reaching out to the Illinois and Wisconsin universities with insurance and risk management degrees/course work to inform them about AICP and the value it can bring to their students.

If elected, how would you use your office to work with others in the AICP to pursue the AICP’s current goals and objectives, to meet member needs, and to enhance the AICP’s value in our insurance compliance community? 

Being a member of the national board and continued national committee involvement, I’m aware of the challenges our organization faces prior to and post pandemic.  I know with the help fellow Great Lakes Chapter AICP members; we can overcome these challenges to become an even stronger chapter and AICP organization as a whole.    

Where would you like to see the AICP in the future and what would you do to move the AICP toward the vision?  

For AICP to stay relevant, current, and a viable networking educational organization to its members, we need to continually evolve. This involvement starts with the nine AICP chapters.  The world is ever changing so AICP has to keep in stride as well.  Therefore, I will look for ways within and outside our framework to find added value for our members.    

Additional Comments 

I believe my AICP experience above shows my dedication and commitment to AICP and the Great Lakes Chapter.  I truly believe in this organization and all it has to offer its members.  I will continue to serve and dedicate my time to the betterment of the organization. 

Regional Secretary Candidates

Carolyn Heindl

To continue covering all global insurance issues for both L&H and P&C on both the local and national stages.  Mine, as well as all others who continue to volunteer would help AICP continue in this process.  It’s very important that “both sides of the house” receive the much-needed information through presentations or through learning.   

What skills do you bring to the office? What qualifications make you a viable candidate for the office? 

I am an experienced insurance industry professional with over 30 years in the industry. In addition, I bring the following skills to the position:  Organization, attention to detail, excellent communication skills, professional assistance, handling communication, coordination and assistance to the Chapter Officers.  These are the same skills I bring to my employer to accomplish my daily responsibilities. 

What would be your goals for office if you are elected? 

Assist in organizing and servicing chapter meetings and conference calls by working with the planning committee chair to send out agendas and minutes.  Providing support to other chapter officers and members.   

If elected, how would you use your office to work with others in the AICP to pursue the AICP’s current goals and objectives, to meet member needs, and to enhance the AICP’s value in our insurance compliance community? 

Network with other chapter members, both  at local and national meetings.  To be of assistance to both members and officers when needed.  Again, to help the planning committee chair in organizing events and meetings. 

Where would you like to see the AICP in the future and what would you do to move the AICP toward the vision?  

To continue covering all global insurance issues for both L&H and P&C on both the local and national stages.  Mine, as well as all others who continue to volunteer would help AICP continue in this process.  It’s very important that “both sides of the house” receive the much-needed information through presentations or through learning.   

Regional Treasurer/Chapter Financial Liaison Candidates

Florence Marafatsos

Florence Marafatsos has been in the Insurance Industry for the past 30 years in both Life/Health and Property/Casualty environments and has earned the professional designations of Health Insurance Associate; Managed Healthcare Professional; Professional, Academy of Healthcare Management and Associate, Life Health Claims. Her extensive industry experience includes 9 years as a Senior Adjustor in Multiple Lines, Disability, Long‐Term Care and Medicare; 5 years in Actuarial/Compliance and 16 years in Legal/Compliance. She is active in Government affairs and frequently attends the National Association of Insurance Commissioners (NAIC) meetings. She serves on the Government Affairs Committee for the MPL Association and the National Risk Retention Association. She holds a Bachelor’s degree in Mathematics and Secondary Education.   

What skills do you bring to the office? What qualifications make you a viable candidate for the office? 

I have 30 years experience in the insurance industry including Compliance, Finance and Actuarial. Also, have my degree in Mathematics. 

What would be your goals for office if you are elected? 

To make sure the Association remains sustainable. I would work with the National Finance committee on matters affecting the budget and any impact to the Chapter. 

If elected, how would you use your office to work with others in the AICP to pursue the AICP’s current goals and objectives, to meet member needs, and to enhance the AICP’s value in our insurance compliance community? 

I will serve as the chapter liaison to the Finance Committee and work with the planning to develop cost-effective programming and events. 

Where would you like to see the AICP in the future and what would you do to move the AICP toward the vision?  

I would like to see a return in-person meetings and developing programming that attracts new members and which current members find value. 

Additional Comments 

Thank you for the opportunity to serve the Great Lakes Chapter.