The Who, What and Why of a Market Conduction Examination

The all-encompassing behavior of insurance companies as it relates to regulatory controls and consumers is known as market conduct. Its significance cannot be overstated. In this podcast, you will learn how insurance companies are regulated, what is the scope of a market conduct review, how reviews are performed, what is the process, what are some of the hot topics today and how can I learn more in this space.

Featuring: Holly Blanchard, President and Regulatory Consultant, Regulatory Insurance Advisors, LLC

Hosted by: Cheryl Davis, Assistant Vice President, Compliance, Market Conduct, Nationwide

Holly Blanchard is the President of Regulatory Insurance Advisors, LLC (RIA), a consulting firm specializing in insurance regulatory matters and Enterprise Risk Management. Holly formed RIA in January 2016, along with her partner Pieter Williams. In her role, Holly provides services for state and federal regulators, and insurance carriers and oversees a team of dynamic individuals that provide exceptional regulatory guidance and consulting for their clients.

Cheryl Davis joined Nationwide in 2005. She currently leads the State Exam Management team responsible for handling all state regulatory exam requests for the Nationwide Insurance Group. This includes requests for all lines of business across both the Nationwide Financial and Property & Casualty Insurance Companies. Her centralized team is responsible for consistent exam process management. She also supports the coordination efforts of unclaimed property exams and oversees the Market Conduct Annual Statement (MCAS) process.

Prior to joining Nationwide, Cheryl worked for the Market Conduct Division of the Ohio Department of Insurance and Midland Life Insurance Company.

Cheryl holds the AMCM, ALMI, AIRC and ACS designations.

Cheryl also serves as Vice Chair of the Insurance Regulatory Examiners Society (IRES) Foundation Board and as a member of the Wolters Kluwer Customer Advisory Board.

Cheryl is also a member of the Hilliard Church of Christ, where she seeks opportunities to support its mission and vision. Most recently this has included serving as a Trustee and part of the Women’s Ministry Team.