NEW! Compliance School

COMPLAINT HANDLING AND REPORTING SCHOOL: CLOSING THE FEEDBACK LOOP

Its inevitable. At some point, your company is going to receive a complaint. Do you know what to do when that day arrives? Does your company have a complaint handling process in place? Are all staff aware of that process? Are complaints indications of something larger going on? Learn best practices for identifying, investigating, and responding to complaints, as well as how to use complaints as a teaching moment to better your organization.

Join industry experts and regulators at the Gaylord National Resort and Convention Center in National Harbor, MD on July 11 and 12 for the second compliance school focusing on Complaint Handling and Reporting. As one of our valued members of the AICP community, we wanted to extend a personal invitation to be among the first to experience this new curriculum. This exclusive event will provide you with invaluable knowledge and insights into the ever-evolving world of compliance. Join us for the opportunity to stay ahead of the curve and gain a competitive edge.

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*When you go to reserve your room, you may notice that the passkey is listed under another group’s name. This is not a mistake – the AICP is actually sharing space with this other group and is able to offer a discounted rate to our attendees through this special passkey.

I encourage you to use this passkey when booking your room to ensure you receive the preferred AICP rate. The discounted pricing is only available through this exclusive passkey, so it’s important that you use it rather than booking directly through the hotel.

We are happy to provide any clarification needed to ensure you have a seamless hotel booking experience for the conference.


Thanks our Key Industry Partners!

Visionary Partners

AAIS

Perr&Knight

Filing Ramp

Ambassador Partners

Martin & Company

Supporting Partners

AM Best

NAIC SERFF

Preliminary Agenda all times are eastern

Thursday, July 11th

1:00 pm – 1:45 pm

Definitions and Terminology

1:45 pm – 2:45 pm

Complaint Analytics and Reporting

2:45 pm – 3:00 pm

Refreshment Break

3:00 pm – 4:00 pm

Regulator Roundtable – What do Regulators Need From Companies

4:15 pm – 5:15 pm

Who Handles Complaint Responses

5:15 pm – 6:30 pm

Opening Reception

Friday, July 12th

8:30 am – 9:00 am

Breakfast

9:00 am – 10:45 am

Okay You Got a Complaint – What Now?

10:45 am – 11:00 am

Refreshment Break

11:00 am – 11:45 pm

Market Conduct Examinations

11:45 am – 12:30 pm

Complaints as Canaries and Gifts

12:30 pm

Meeting Adjourns

Registration Classification Price
AICP Member Complaint Handling School Registration Only $495
AICP Member Complaint Handling School Registration & Annual Conference Registration $1275
Non-Member Complaint Handling School Registration Only $795
Non-Member Complaint Handling School Registration & Annual Conference Registration (Includes 2025 Membership) $1950
AICP Member Regulator Complaint Handling School Registration Only $225
AICP Member Regulator Complaint Handling School Registration & Annual Conference Registration $450
Non-Member Regulator Complaint Handling School Registration Only $225
Non-Member Regulator Complaint Handling School & Annual Conference Registration $450
AICP Member Student Regulator Complaint Handling School Registration Only $100
AICP Member Student Regulator Complaint Handling School Registration & Annual Conference Registration $200
Non-Member Student Complaint Handling School Registration Only $125
Non-Member Student Complaint Handling School Registration & Annual Conference Registration $250