What we look for – Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.

Markel Style – The Markel Style is what makes us stand out from our competitors. It’s our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style.

Job Summary – Markel Corporation, a Fortune 500 Insurance Holding Company is seeking top talent for an expansion role. The Regulatory Compliance Analyst’s primary responsibility is to support our mission of maintaining regulatory compliance while meeting the business goals of efficiently bringing new specialty products, expansions, and enhancements to market.

The associate supports compliance with state laws and regulations related to the management of the insurance policy lifecycle, including regulatory filings, regulatory change impacting rate/rule/form content or administrative handling by associates involved with contracting, licensing, underwriting, customer service, claims, etc., and partner auditing.

Responsibilities include:
– Monitoring all state insurance laws, regulations, and bulletins, and forming any needed action plans to ensure the organization’s legal compliance
– Reviewing and drafting policy forms, endorsements, notices and all related legal correspondence for adherence to state insurance laws and regulations
– Coordinating and submitting insurance rate, rule, form, and other regulatory filings to state insurance departments
– Regulatory liaison activities for internal and external partners
– Researching and analyzing all relevant legal and regulatory materials to determine scope and impact in response to requests or inquiries from internal associates and regulators
– Evaluating alternatives to achieve and maintain compliance while meeting business goals
– Participating in product development
– Participating in complaints, market conduct exams, and partner and other audit activities
– Building and maintaining relationships with all levels of internal and external business partners, and regulators

Develop and create Personal Lines products that support corporate growth and profitability initiatives. Facilitate collaboration between stakeholders and knowledge holders within the organization to ensure clarity of strategy and focus on results for appropriate product lines.

Position Overview/Summary:

This position will report to the Director of Agency Licensing & Base Commission and have responsibility for managing a group of employees within a fast paced service oriented department. The Business Operations manager is responsible for leading the day-to-day operations of the department and its delivery of accurate timely service in support of the full Independent Agency Lifecycle – New Authorization, Acquisitions, Termination and Base Compensation. Working closely with other Operational teams, Hanover Sales, and Agencies/Brokers directly, the Business Operations manager will ensure existing processes are aligned with regulatory requirements but also balanced with Business goals and objectives. They will also directly oversee and drive the implementation of business initiatives and programs in addition to promoting world class customer service and quality. This individual will also be responsible for building, and managing relationships with key constituencies.

Responsibilities/Essential Functions:

Talent Management:

Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
Work closely with team members to facilitate and drive ongoing, action oriented development and career planning.
Responsible to identify and provide developmental opportunities through coaching and mentoring.
Partner with team members to provide daily coaching and support and drive results through the team.
Responsible for the Performance Review Process, including salary administration recommendations, that is directly linked to individual performance for their team.
Responsible for hiring/onboarding of new members to the Team.
Assess and address Team training needs/skillset gaps. Ensure appropriate work is assigned to maintain new skillset.
Support vendor relationships
Lead and or participate in initiatives that support business strategies and financial goals

Workflow / Process:

Responsible for day-to-day operating metrics across the department to meet the expectations of the Shared Service Level Agreements across Operations. Coordinates work activities across other managers.
Deliver outstanding customer service through driving quality initiatives, service initiatives and continuous process improvements for their team.
Understands, evaluates and utilizes the levers to effectively manage demand, quality and effective and efficient service outcomes.
Plan and facilitate employee meetings (i.e. huddles, team meetings). Facilitates opportunities for experiential learning (i.e. job shadows, invite guest speakers, etc.).
Participates on projects to ensure sustainable processes, scalability, and talent management.
Lead the interaction and collaboration with offshore teams to ensure successful outcomes.
Assess business demand and ensure proper resources and skill sets to meet department performance objectives.
Communications internally, across team structures, geography, and departments within the company. Externally, with sourcing partners. With staff, field and agents.
Collaborate with business partners (Other Operations Managers, Field/Sales Managers, Underwriters and Agents, etc.) to proactively improve day-to-day service and successfully resolve issues that may arise
Ensure adequate coverage through appropriate management of Team time off requests.
Begin to seek out and network across the enterprise to understand workflows, processes and outcomes.
Key Measures of Success:

Achievement of SLA’s and support across Operations
Builds positive business relationships with internal and external customers to accomplish goals. Understand the needs of the customer and comes up with recommendations to leadership to meet customer needs.
Effective problem solver. Seeks out and analyzes information to propose solutions. Takes ownership for successful resolution. Demonstrates consultative behaviors, negotiation skills and influencing with or without authority.
Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Promotes and encourages people to speak up.
Expresses technical and business concepts, ideas, feelings, opinions and conclusions, so that others understand or are persuaded to act.
Leverages Shared Services for creative training, cross training and utilization of people’s strengths to support a learning culture across Operations. Continued support of new skillsets through alignment of workload.
Ability to handle changing business priorities, new products and growth objectives without a drop in current service levels or increase in staffing.
Acts on feedback from underwriters, agents, peers and managers.
Open and proactive communication with leadership, directors, peers, and staff.
Ability to articulate business strategy to operational initiatives.
Excellent written and verbal communication skills
Excellent organizational skills and project management acumen
Anticipates needs of the customer and takes a proactive approach to ensure needs are met
Drives for results with a commitment to win
Required Skills & Competencies:

Agile and Adaptive – Effectively plans and organizes their work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands. Seeks improvement through learning, development and feedback.
Service Excellence – Consistently searches for ways to improve customer experiences. Uses professional or technical expertise to advise, intervene, and/or influence a customer or partner over whom there is no direct authority.
Accountability – Proactively identifies present and future obstacles, issues, and opportunities; takes actions to address such obstacles, issues, and opportunities. Demonstrates a “can do” spirit, a sense of optimism, ownership, and commitment.
Relationship Building – Develop, engage and upgrade talent through disciplined performance management to position employees to perform higher value work.
Talent Management – Proactively fosters building, mobilizing and evaluating the organizations human assets. Establishes performance goals and measures in order to accomplish organizational goals. Shares knowledge skills or expertise with others and encourages and rewards learning, growth, etc. in others.
Experience:

Bachelor’s Degree, and/or industry experience/designation preferred
Knowledge of MS Office Suite
Typically 3+ years’ related experience
Prior supervisor or team lead experience preferred

Martin & Company is a leading industry consulting and advisory firm for the U. S. insurance market. Our core business segments include State Filings; Company Licensing; Compliance & Regulatory; Product Development; Actuarial Consulting and Competitive Intelligence. Our firm continues to see growth in all areas, and we currently have an excellent opportunity in our State Filings, Regulatory and Product Development unit. We are seeking a qualified candidate to join a very experienced state filing and product team.

We partner with many small, regional, and national writers to support their day-to-day state filing and compliance needs and support both their short and long-term project planning. You will be joining an extraordinary and accomplished staff with decades of experience. Based on the applicants’ background they may assume lead responsibilities on certain projects.

Job Title: Health Insurance Compliance Analyst – Part-time

Job Description:
Responsible for ensuring insurance products for individual & group life, accident and health insurance products are in compliance with state laws. Review and analyze new laws, regulations and DOI bulletins and identify the company specific filed and non-filed product forms that are impacted, if any.

Draft new, corrected or amended documents in order to comply with new legislation and regulations as necessary.

Responsibilities:

Analyzing regulatory changes, identifying impacts to group life, accident and health insurance products, and revising policy forms to bring them into compliance with the new or revised regulations
Review and analyze new laws, regulations and DOI bulletins and identify the company specific filed and non-filed product forms that are impacted, if any
Draft new, corrected or amended documents in order to comply with new legislation and regulations as necessary
Set up SERFF drafts, upload all necessary information, submit filings, and handle objections from insurance departments

Qualifications

Bachelor’s degree in business, marketing, pre-law or other relevant field, or equivalent education and experience
Three or more years of relevant, progressive regulatory compliance experience
Analytical and research skills
Excellent Proficiency using MS Office tools (SharePoint experience is a must)
Experience with life, accident and health products as well as supplement health products
Experience in creating redlined forms for client’s approval
Experience in handling objections from the state and communicating with state insurance departments
Process for review and updates of provision language on a reoccurring basis
Strong written and oral communication skills
Self-starter with the ability to work under pressure independently and as part of a team
Strong problem-solving capabilities
*This job will be remote and start out as an hourly position with the opportunity to become full-time with the company with full benefits.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

To provide competent, timely and cost-effective legal services to SECURA Insurance Company and its affiliates (“Companies”) to better enable the Companies to accomplish their goals and objectives with minimal legal or regulatory concerns.

This position role will be primarily responsible for the preparation, drafting, review and issuance of contract forms. Also, this individual may be responsible for the submission of these forms to applicable insurance departments, when necessary, and responding to departmental objections/questions in order to negotiate and secure form approval. While the main objective will be preparation and drafting of policy forms in a timely manner, the position will also be actively involved in assisting with other related general contractual issues within the Division, including related filing and compliance projects.

Primary Responsibilities:
*Develop and draft various contract forms and related documents for the issuance to group policyholders and certificate holders via third party administrators.
*Research and review laws and regulations and analyze the impact on the Division’s contract forms.
*Determine contractual modifications needed as a result of legislative requirements and/or changes.
*Review, prepare and submit SERFF filings; negotiate approval of product filings from State Insurance Departments.
*Collaborate and communicate with individuals from various areas within the Company (particularly with Contract unit members) in addressing drafting, filing and compliance issues and questions.
*Assist with the implementation of other general filing and/or compliance initiatives.

Purpose
The Senior Compliance and Filings Analyst coordinates, files and oversees state policy and rate filing activities for AAIS forms, rules and rate/loss costs, to ensure AAIS’ compliance with state regulations. The Senior Filings and Compliance Specialist adheres to established filing guidelines and processes to ensure the timely approval of state filings.

Job Responsibilities
• Process initial submissions with State Insurance Departments on new or revised AAIS programs, rate levels and loss costs.

• Advanced skill in using SERFF and ability to interpret rules and regulations outlines in SERFF.

• Manage and coordinate the process for responding to state objections. Oversee needs for extensions, resubmissions, withdrawals with considerations of individual states’ restrictions and deadlines.

• Collaborate with internal staff (product development, attorneys and actuaries) to ensure that filings are complete and state objections managed appropriately.
Respond to state objections by drafting endorsements and working closely with Product Development.

• Follow-up regularly with State Insurance Departments regarding status of pending filings to achieve approval within 120 days of submission.
• Develop filing strategies to further the most efficient admitted project implementation.

• Work closely with other departments (actuarial, product development and attorneys) to monitor and communicate filing methods and procedures to ensure rate and form filings in use are accurate and current.

• Coordinate and document all activities surrounding the filing, approval, disapproval of all filings with state insurance departments.

• Comply with all state filing guidelines and established AAIS filing and compliance processes when performing job responsibilities.

• Update and maintain sections of the AAIS Compliance Guide.
• Quote and process custom filings. Gather insurance company requirements for filings, initial quotes for services, if applicable, submission and follow-up on state filings, Act as liaison for handling objections between the state insurance departments, Product Development Staff and the product manager assigned to lead the project.

Responsibilities:
• Analyzing regulatory changes, identifying impacts to group life, accident and health insurance products, and revising policy forms to bring them into compliance with the new or revised regulations
• Review and analyze new laws, regulations and DOI bulletins and identify the company specific filed and non-filed product forms that are impacted, if any
• Draft new, corrected or amended documents in order to comply with new legislation and regulations as necessary
• Set up SERFF drafts, upload all necessary information, submit filings, and handle objections from insurance departments
Qualifications
• Bachelor’s degree in business, marketing, pre-law or other relevant field, or equivalent education and experience
• Three or more years of relevant, progressive regulatory compliance experience
• Analytical and research skills
• Excellent Proficiency using MS Office tools (SharePoint experience is a must)
• Experience with life, accident and health products as well as supplement health products
• Experience in creating redlined forms for client’s approval
• Experience in handling objections from the state and communicating with state insurance departments
• Process for review and updates of provision language on a reoccurring basis
• Strong written and oral communication skills
• Self-starter with the ability to work under pressure independently and as part of a team
• Strong problem-solving capabilities
*This job will be remote and start out as an hourly position with the opportunity to become full-time with the company with full benefits.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

Product Research