The Senior Manager of Regulatory Complaints will lead a team in addressing regulatory complaints related to Asurion’s business and ensure compliance with laws and regulations. This role involves collaborating on regulatory complaint intake, research, and response drafting, while maintaining good working relationships with regulatory agencies and partners. The ideal candidate is a dynamic leader who oversees regulatory complaint analysis and works closely with internal and external stakeholders.

Key Responsibilities:

Ensure Asurion responds to all written customer complaints routed through a regulatory agency in a persuasive manner within a tight timeframe
Manage small claim litigation, including the research, proposed resolution and settlement of small claim cases across the United States
Oversee team auditing and analytics to ensure that the team meets its objectives, and monitors trends to mitigate risk
Partner with teams outside of Regulatory (Fraud/Risk, Finance, Accounting, Customer Solutions, Technology) to ensure that individual customer claims and/or claim experiences comply with Asurion’s standards and regulatory framework
Supervise, guide, train, and monitor regulatory agency response compliance to continuously improve
Conduct in-depth and ad-hoc research projects
Have functional understanding of the company’s risk profile and the impact of product decisions on the company’s core financial performance
Develops thorough understanding of Asurion’s business, processes, and provide innovative legal solutions that solve unique or challenging problems
Job Requirements:

A minimum of 5+ years of previous experience in progressively more responsible oversight roles within a regulated industry
Experience leading a large team with U.S. and global based members
Experience communicating with, and responding to, regulatory agencies such as: departments of insurance, attorney generals, the Federal Communications Commission, Better Business Bureau, and/or similar regulatory authorities.
Ability to advise a team on how to prioritize work and deliverables to ensure on-time response to a large variety of changing demands/requests/requirements
Able to understand detailed documents such as insurance policies, coverage certificates, terms and conditions, and terms of service and effectively and persuasively communicate key terms and policies to regulators
Demonstrate sound judgment and ability to strategize on creative solutions that put customers first while also adhering to a strong and compliant regulatory claims framework
Able to keep multiple matters organized and moving forward in a fast-paced environment
Able to identify areas of risk or opportunity and provide continuous feedback and/or coaching opportunities with an aim toward continuous improvement
Able to work well within a team environment, as well as individually and collaborate effectively
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. At Asurion, we don’t just provide customers with exceptional service – we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

We take care of you:

Competitive pay and benefits
Inclusive medical, dental, and vision coverage options
Retirement planning
Discretionary paid time off
Career growth and development opportunities
Everyone belongs in our commUnity – learn more about Life at Asurion here
Asurion’s Transparency Details:

Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The budgeted starting salary range for this role is $125-135k plus potential for bonuses.

Supports Legal/Regulatory Department across several AmTrust U.S. offices. Has shared responsibility for assisting or leading a variety of regulatory & compliance, product development and implementation matters. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.

Location: Salt Lake City, UT

Are you passionate about providing exceptional service and have a knack for being super organized? Join MGIS, a leading national insurance program manager specializing in disability and life insurance for medical professionals, as an Account Manager!

About Us: Headquartered in Salt Lake City, UT, MGIS partners with highly-rated insurers to offer specialized insurance programs for doctors. With a reputation for excellence, we’ve been recognized as one of the Best Places to Work in Insurance for 13 years by Business Insurance Magazine and Best Companies Group. Our focus on innovation and superior service sets us apart in the industry.

Role Overview: As an Account Manager at MGIS, you will be responsible for enrolling, renewing, and providing ongoing service for group benefit coverage. You will support HR Directors, agents, and brokers with your extensive knowledge of group benefits.

Why MGIS? Join a company that values its employees and fosters a supportive, innovative, and rewarding work environment. Be a part of a team that makes a difference in the lives of medical professionals nationwide.

Apply Now! If you are ready to take the next step in your career and meet the qualifications, we want to hear from you. Apply today to become an Account Manager at MGIS and contribute to our continued success in the insurance industry.MGIS is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Qualifications:
• High School Diploma required; Associate’s degree preferred.
• Two years of related experience or an equivalent combination of education and experience.
• Preference for individuals with a current life and health license.
• Excellent communication and professional skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Word and Excel.
Skills:
• Strong analytical and organizational skills.
• Ability to communicate effectively via phone and email.
• Excellent customer service capabilities.
• Ability to handle detailed written and oral instructions and resolve problems.
• Proficiency in basic math and comprehension skills.

Apply Here: https://www.click2apply.net/ngKX24CGjzyMBfedOSwdR8

PI244576944

Administers Compliance programs and ensures compliance with the laws, regulations and rules of federal, state, and self-regulatory organizations.
*Prepares and files regulatory and compliance documents and / or reports.
*Handles interactions pertaining to approvals.
*Analyzes and responds to objections and inquiries from authorities.
*Creates forms and reports to comply with new or existing regulatory requirements. Prepares memorandums regarding the use of forms.
*Responsible for administering compliance training and industry education programs.
*Responsible for reporting and /or investigating any non-compliance or suspected fraudulent acts.
*Drafts and delivers complaint responses.
*Administers privacy, Anti-Money Laundering (AML), and other guidelines.

Receives, analyzes, interprets and responds to regulatory matters and / or inquiries from the various state departments of insurance, federal agencies, self-regulatory organizations, industry associations and / or internal and external customers. Refers more complex matters to appropriate staff, as needed.

Coordinates, administers, reports on and develops audit / review processes.

Maintains and retrieves material from departmental databases and files.

Performs research.
*Reviews policy administration issues, which may include powers of attorney, trusts and / or conservatorships.
*Evaluates, interprets, and communicates new or revised statutes / regulations / rules to effectively implement new requirements according to changes and updates in laws, rules and regulations.
*Assists with researching, documenting, and communicating complex issues. May develop action plans and assist with coordinating implementation.

May review proposed advertising and marketing materials for compliance with State Advertising rules, regulations, product features and / or contract language.
*Drafts product disclosures.
*Develops and maintains product audit / issues instructions for new product implementation.

May provide back-up coverage for other compliance areas.

Maintains strong relationships within state insurance departments and / or other regulatory authorities. Acts as a liaison between the organization, specific departments / business units, third party vendors/administrators and regulatory authorities.

Demonstrates advanced knowledge of the organization, regulatory agencies and current trends in ensuring compliance.

May provide guidance and assistance to less experienced positions.

Performs other duties as assigned.

The Product Management Supervisor is responsible for providing vision and overseeing an assigned product management team handling work related to commercial property, casualty, and/or excess & surplus lines of business. Responsible for the coordination of team resources, management of product projects across functional areas of the company, collaboration with business to develop and deliver product updates in line with the strategic goals of UFG.

Essential Duties and Responsibilities:

• Provide a vision for the team that aligns with UFG core values.
• Motivate and lead product team members.
• Collaborate with leadership and internal partners regarding existing products, new ideas and
business performance expectations. Provide strategic recommendations and decisions based on key
stakeholder input.
• Develop clear expectations for team’s priorities.
• Manage resources with detailed product plans to achieve short and long-term objectives for
assigned product lines.
• Communicate results and action plans to team members, department and other appropriate divisions
within UFG.
• Have a solid grasp of how products affects UFG’s operations.
• Provide key insights and recommendations to shape strategic priorities and support business
initiatives.
• Participate in vendor and reinsurance relationships as needed for product lines.
• Create end-to-end processes and best practices for product solutions across UFG.
• Other duties as assigned.

Job Specifications:

Education:
• Bachelor’s degree in business administration, finance, risk management or equivalent field, or
an equivalent combination or education or experience in a related field.
• Chartered Property and Casualty Underwriter (CPCU) designation strongly preferred.
• Industry designation(s) such as AINS, AU, or ARM preferred, or actively pursuing recognized
insurance designations.

Experience:
• 5+ years of insurance experience
• 3+ years of product development or underwriting background
• Experience successfully leading a team
Knowledge, skills & abilities:
• Strong management and leadership skills, ability to provide clear direction and motivation to
team members.
• Ability to set a positive culture.
• Analytical skills with an ability to identify trends and make decisions based on
analysis.
• Advanced knowledge of commercial insurance.
• Knowledge of ISO, AAIS, NCCI and other bureaus.
• Knowledge of rate, rule, and form filings and regulatory review process.
• Ability to plan, organize and coordinate work activities and resources to include establishing and meeting deadlines.
• Excellent written and verbal communication skills.
• Strategic and visionary mindset.
• Strong negotiating skills.
• Self-confident with the ability to hear and understand others to come up with collaborative decisions.
• Ability to develop employees.
• Highly organized.
• Knowledge of Excel, Word, SERFF, AM Best, ACL, Guidewire, Smart Communications, Tableau and other software used by UFG.

We are seeking an analytical and detailed-orientated professional with vast experience in personal and commercial automobile insurance PD & BI claim audits and/or similar property and casualty internal audits roles. This role initially will be responsible for managing and conducting claim audits for adherence with both regulatory compliance and other departmental best practices as well as evaluating departmental controls to provide recommendations for streamlining procedures and enhancing risk management. This role is an exceptional opportunity to be a part of an expanding insurance company in a dynamic and collaborative environment. This is a full-time position reporting to the Director of Compliance and may allow for a combination of in-office and work-from-home location for the right candidate.

Duties & Responsibilities

Conducts comprehensive and follow up Focused Department Reviews of assigned insurance claims and report findings to the impacted Focused Department to ensure the accuracy of the following:
File documentation
Compliance with internal policies, statutory regulations, and industry best practices
Timely and consistent customer service levels & claims decisions provided
Risk mitigation
Adherence to business units’ guidelines and operating policies & procedures
Alignment with industry and company best practices
Finalize and provide the initial report and action plan recommendations to the impacted business unit’s leadership and monitor for final action plan from impacted business unit.
Facilitate meetings with the impacted business unit’s leadership team, senior management and Claims Training & Systems Development unit to present final report and impacted business unit’s action plan.
Provide proper follow-up and oversight of the execution and completion of the business unit’s finalized action plan.
Develop Legal/Compliance’s departmental guidelines to assist other business unit’s alignment with internal policies, statutory regulations, and industry best practices and update as needed to comply with other impacting regulatory or operational changes.
Supports Claims Training & Systems Development unit and other business units training needs in conjunction with overall regulatory compliance as needed.
Perform additional duties as assigned by the General Counsel or Director of Compliance.

Qualifications Required

Bachelor’s Degree or 4+ years of personal and commercial automobile insurance claims auditing and/or similar property and casualty work experience.
4+ years of PD and BI claims handing or claims auditing experience.
Profound technical knowledge of insurance industry and auditing of personal and commercial auto insurance with a focus on claims handling, internal policies, statutory regulations, and industry best practices.
Robust detailed-oriented and critical thinking skills needed to interpret and communicate complex problems and solutions effectively with all levels of our organization.
Able to utilize and manage all available resources to make informed decisions and achieve superior results.
Seeks out to understand other business units’ needs, long term goals, objectives and challenges in order to formulate recommended solutions and guidance.
Possess strong self-management & organizational skills in order to prioritize multiple deadline-driven assignments, with ability to shift focus as needed.
Excellent time management, written and verbal communication skills with a high level of professionalism, and attention to detail.
Self-motivated with the ability to work independently.
Knowledge of the following is preferred, but not required:
Microsoft Office Suite, including OneNote and Lists.
Viewing records in Guidewire, PTS, and ImageRight.
Thomson Reuters’ Westlaw and APCIA Compliance research resources.

As a Regulatory Compliance Analyst at American National you will use your strong attention-to-detail and polished written communication skills to make a direct impact on our business. The candidate for this role can work out of our corporate locations in Springfield, MO, or Glenmont, NY.

What Will You Do?
• Ensure that the products we offer, continually meet the statutory and regulatory requirements of each state in which we do business
• Serve as the liaison between American National and the state departments of insurance
• Facilitate and assist with countrywide product rollouts by researching and modifying product changes to meet the regulatory requirements in each state
• Prepare state product filings for all rates, rules, and form modifications in compliance with requirements and submit to state insurance departments
• Respond to compliance research requests from product managers, actuarial, underwriting, marketing, finance, claims and legal to provide regulatory guidance on product development and analysis initiatives
• Provide support and guidance to others on state filings, including calculation of effective dates, filing requirements, and suggested filing time frames
• Assist with development and communication of programming specifications for Corporate Technology Services to facilitate implementation of rate changes, product changes, regulatory changes, and product enhancements
• Draft and implement policyholder notices explaining rate changes, product changes, and regulatory changes
• Interpret state laws and regulatory changes in relation to American National’s product portfolio
• Review and analyze new and amended laws and regulations for assigned states and lines of business, determining their impact
• Assist state auditors, internal auditors, and litigation in retrieving historical rates, rules, underwriting guidelines, policy forms, or agent communications
• Respond to inquiries from departments of insurance regarding filings submitted, while coordinating with other divisions to provide thorough and accurate responses
• Conduct compliance research

Qualifications
Minimum Qualifications
• Four (4) year completed degree in a related field or equivalent work experience
• Two years of work experience in property, casualty, life, or annuity insurance or related industry experience

Preferred Qualifications:
• Experience with SERFF platform
• Aptitude to navigate various computer programs (Microsoft Office applications and internal systems)
• Ability to make decisions and act
• Strong problem-solving skills with proven ability to work independently
• Excellent written and verbal communication
• Excellent time management skills

As a Senior Regulatory Compliance Analyst at American National you will use your strong attention-to-detail and polished written communication skills to make a direct impact on our business. In this role, you will enjoy a supportive team and an in-office environment out of our corporate locations in Springfield, MO, or Glenmont, NY.

What Will You Do?
• Ensure that the products we offer, continually meet the statutory and regulatory requirements of each state in which we do business
• Serve as the liaison between American National and the state departments of insurance
• Facilitate and assist with countrywide product rollouts by researching and modifying product changes to meet the regulatory requirements in each state
• Prepare state product filings for all rates, rules, and form modifications in compliance with requirements and submit to state insurance departments
• Respond to compliance research requests from product managers, actuarial, underwriting, marketing, finance, claims and legal to provide regulatory guidance on product development and analysis initiatives
• Provide support and guidance to others on state filings, including calculation of effective dates, filing requirements, and suggested filing time frames
• Assist with development and communication of programming specifications for Corporate Technology Services to facilitate implementation of rate changes, product changes, regulatory changes, and product enhancements
• Draft and implement policyholder notices explaining rate changes, product changes, and regulatory changes
• Interpret state laws and regulatory changes in relation to American National’s product portfolio
• Review and analyze new and amended laws and regulations for assigned states and lines of business, determining their impact
• Assist state auditors, internal auditors, and litigation in retrieving historical rates, rules, underwriting guidelines, policy forms, or agent communications
• Respond to inquiries from departments of insurance regarding filings submitted, while coordinating with other divisions to provide thorough and accurate responses
• Conduct compliance research

Qualifications
• Bachelor’s degree in a related field or equivalent work experience
• Experience in property, casualty, life, or annuity insurance or related industry experience
• Experience with SERFF platform
• Aptitude to navigate various computer programs (Microsoft Office applications and internal systems)
• Ability to make decisions and act
• Strong problem-solving skills with proven ability to work independently
• Excellent written and verbal communication
• Excellent time management skills

As a Manager of Regulatory Compliance at American National you will ensure that the products we offer continually meet the statutory and regulatory requirements of each state in which we do business and to serve as the liaison between American National and the state departments of insurance. You will also use your managerial skills to lead and mentor a team of compliance analysts. In this role, you will enjoy a supportive team and an in-office environment out of Glenmont, New York, or Springfield, Missouri.

What Will You Do?
• Oversees team and projects such as development, filing and implementation.

• Oversees timely and accurate preparation, negotiation, implementation of rate, rule and form filings for all lines and companies, including those in support of corporate projects.

• Oversees effective communication direction and priority concerning complex regulatory activity that impacts any property and casualty products and/or product related forms to ensure timely and accurate compliance with state insurance laws and regulations.

• Establishes work area goals and priorities based on functional or departmental objectives. Coaches and motivates team members on performance.

• Establishes compliance processes, onboarding plans, resource materials, etc. for team members.

• Train and develop staff, guiding them toward maximum capabilities.

• Control expenses through budget process.

• Develop and maintains efficient processes, procedures and measurements for timely and accurate rate, rule and form filing preparation and implementation.

• Develops and maintains efficient metrics to ensure team meets all deliverables and responsibility.

• Exercises full management authority, including performance reviews, pay decisions, recruitment, discipline, termination and other personnel actions

Qualifications
• Bachelor’s Degree in a related field.
• Manager or senior-level experience in regulatory compliance.
• Experience with SERFF platform

Job Description
Claims Compliance Analyst

Job Summary: The Claims Compliance Analyst is responsible for fully understanding Wellfleet’s policies and procedures, deep knowledge of the claim process with the ability to process claims. The incumbent is responsible for implementation, auditing, and execution of compliance activities as they relate to claims. They will work closely with the Compliance Team to assess compliance risks and controls and implement and communicate new regulations that affect the claims team.
Minimum Qualifications:
• Minimum of 5 years health care claim processing experience required.
• Solid understanding of Wellfleet’s policies and procedures.
• Ability to design, conduct and report on compliance self-monitoring activities.
• Ability to digest and understand laws/regulations as interpreted by Legal Department.
• Ability to assess, prioritize and communicate risk within Claim Operations.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Excellent presentation and interpersonal skills.
• Ability to work in a fast-paced environment, think quickly, meet deadlines, and adapt to various situations.
• Ability to understand complex problems, identify root causes, and remain goal-oriented within a dynamic environment.
• Ability to prioritize multiple work assignments simultaneously.
• Exhibits strong work ethic.
• Strong analytical skills, with the ability to effectively identify, communicate, and address potential issues.
• Ability to work independently and as a team player.
• Ability to work effectively with peers, as well as business areas at all levels of the organization.
• Strong commitment to compliance & ethics.
Essential Job Duties and Responsibilities:
• Proficient in navigating the LuminX claim system
• In depth understanding of the claim adjudication process:
> Process claims in accordance with the plan document in a timely and accurate manner
> Perform detailed analysis of medical treatment submitted for payment
> Investigate and administer the terms of coverage
• Detailed understanding of State/Federal insurance regulations and mandates
• Maintain product/system knowledge and be a subject matter expert
• Ability to work independently with minimal questions and find resolution to problems
• Work with Compliance/Legal to understand and implement new and/or existing regulations utilizing RegEd application
• Development, execution and auditing of Claim related compliance items (e.g. risk assessment, testing & monitoring of key regulations, policies & procedures, assist with exam preparation, issue reporting and escalation, training program, corrective actions)
• Implementation and monitoring of claim related compliance policies and procedures
• Work within RegEd to review assigned tasks and implement new laws, rules, and regulations
• Assistance in reviewing claim related tasks for market conduct exams
• Create job aids for regulatory items impacting claims that require special handling
• Participate in recurring compliance meetings
• Ability to review claim related compliance reports to ensure accuracy
• Scrub prompt pay reports to accurately determine clean claim date and proper penalties/interest
• Handle claim adjustments related to regulatory requirements
• Communicates issues or concerns etc. to Manager
• Perform other duties as assigned, or as situation dictates
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Creating and maintaining a work environment that promotes respect, dignity and diversity is important to us. Our mission is more than a piece of paper, it is a way of doing business. “We deliver customer centric insurance solutions with quality service and uncompromising ethics.” We have six pillars that we deliver through, all of which promotes positive employee practices.
Candidates requiring accommodation during any stage of our selection process should advise us of this; we will strive to work with individuals to find a suitable means to meet their needs.
Reporting to: Claims Manager