All sessions marked with (*) will be live streamed and recorded.  All other sessions will only be recorded.  Recorded sessions will be available the day following presentation for viewing.

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Sunday, October 3

9:00am – 5:00pm

Registration

1:00pm – 2:00pm

1. Life, Annuity & Health Q&A (*) – L/A/H

Speaker:
Ginny McHugh, Milliman

Everyone in the room is an expert and willing to assist you by sharing their knowledge and expertise.  Whether you are a company employee, a regulator, or you support an industry organization – your involvement is important!  Submit your questions prior to the conference through the website so that the session leaders can prepare for a thorough discussion. Session leaders will facilitate the discussion as your fellow compliance professionals share solutions and discuss important issues in an open forum.  This Q&A is the proof that there are truly no silly questions; only answers that you haven’t heard yet.  Extra time has been built into this session so that everyone’s questions can be answered.

2. Property & Casualty Q&A – P&C

Speakers: 
Terri Hitchcock, Thimble Insurance
Jan Vitus, Oregon Insurance Division

Everyone in the room is an expert and willing to assist you by sharing their knowledge and expertise.  Whether you are a company employee, a regulator, or you support an industry organization – your involvement is important!  Submit your questions prior to the conference through the website so that the session leaders can prepare for a thorough discussion. Session leaders will facilitate the discussion as your fellow compliance professionals share solutions and discuss important issues in an open forum.  This Q&A is the proof that there are truly no silly questions; only answers that you haven’t heard yet.  Extra time has been built into this session so that everyone’s questions can be answered.

2:15pm – 3:30pm

3. Trade Hot Topics (*) – All

Speakers:
Geoff Baker, National Association of Mutual Insurance Companies (NAMIC)
John Mangan, American Council of Life Insurers (ACLI)
Tim Tucker, National Council on Compensation Insurance (NCCI)

Find out what’s hot and what’s new for this lively panel discussion with several Trade organizations.  Both LAH and P&C issues will be discussed, so there is something for everyone!

2:15pm – 4:15pm

Chapter Officer Training

Taking on the responsibilities of a chapter officer can be a daunting challenge.  This session is a general overview help you excel in your new role or provide a refresher to those volunteering again!

3:45pm – 5:00pm

First Timers Session

Never been to an AICP conference?  We promise, you’re not alone.  This session is designed just for you.  How do you connect with people you’re most interested in meeting?  How do you choose between so many great sessions?  How can you best manage your energy?  We’ll make sure you’re equipped to get the most out of your AICP experience.

5:00pm – 7:00pm

Industry Partner Welcome Reception

Join us for our Industry Partner Welcome Reception.  Take this time to expand your contacts, strengthen connections, and learn about new products while enjoying cocktails and appetizers.

Monday, October 4

7:00am – 5:00pm

Registration

7:00am – 7:45am

Peer-to-Peer Breakfast

We look forward to seeing you at our Peer-to-Peer breakfast.  Look for the conversation starters at the center of each table which we hope sparks a productive conversation amongst your peers.

7:45am – 8:00am

Morning Chat

8:00am – 9:00am

Keynote Presentation by Doug Dvorak, Speaker, Author, Consultant

“Everything Starts & Stops with Motivation; How to Develop the Inner Sales Motivator Within”

Forget tough.  Today, competition is fierce!  It takes more to succeed in business than just having a smart competitive strategy, good reputation, and a top-notch product or service.  In reality, a company’s human capital holds the key to sustainable, long-term growth.  Businesses don’t do business – people do.  They create the force that ensures an organization’s successful future.  These individuals hold the solutions to problems, the ways to improve motivation, productivity, the creativity to enhance products and services, and the insight that the company needs to move forward.

These goals become a reality if dynamic motivation is displayed and every executive and manager treat their employees as well as they treat their most important customers.  Smart business owners and managers know that without the full support of their employees, no initiative can succeed, nor can any individual leader achieve their goals.

9:00am – 5:00pm

Industry Partner Showcase

9:00am – 10:30am

4. View From The Top (*) – All

Moderator: Elizabeth Tosaris, Locke Lord LLP
Speakers:

TK Keen, Administrator, Oregon Division of Financial Regulation
Chlora Lindley-Myers, Director, Missouri Department of Insurance, Financial Institutions and Professional Registration
Andrew N. Mais, Commissioner, Connecticut Insurance Department

Back by popular demand are the View From The Top sessions where you will hear insurance commissioners discuss what they feel is important in today’s regulatory environment.

10:30am – 10:45am

Refreshment Break and Industry Partner Time

10:45 – 12:00pm

5. Diversity & Inclusion – Hear from the NAIC (*) – All

Moderator: Elizabeth Tosaris, Locke Lord LLP
Speakers:
Chlora Lindley-Myers, Director, Missouri Department of Insurance, Financial Institutions and Professional Registration
Andrew N. Mais, Commissioner, Connecticut Insurance Department

Attend this timely session to hear about the NAIC’s new 4 strategic goals for Diversity and Inclusion, and how this initiative may impact companies in the very near future.  At a high level, the committee’s charges are to:

  1. Conduct research and analyze the level of diversity and inclusion within the insurance sector.
  2. Engage with a broad group of stakeholders on issues related to race, diversity and inclusion in, and access to the insurance sector and insurance products.
  3. Examine and determine which current practices or barriers exist in the insurance sector that potentially disadvantage people of color and/or historically underrepresented groups.
  4. Make recommendations to the Executive (EX) Committee and membership by year-end regarding steps: 1) both state insurance regulators and the insurance industry can take to increase diversity and inclusion within the sector; 2) that should be taken to address practices that potentially disadvantage people of color and/or historically underrepresented groups; and 3) to ensure ongoing engagement of the NAIC on these issues through charges to its committees, task forces and working groups.

6. COVID-19 – How it Continues to Have Impact on Insurance Regulations – L/A/H

Speakers:
Terri Hitchcock, Thimble Insurance
Joseph Keller, Westmont Law

Covid information is constantly evolving and being updated.  Let’s receive a booster shot of the latest greatest information that has an impact for us and the industry.

7. Cannabis Insurance – Pitfalls & Opportunities – P&C

Speakers:
Peg Brown, Colorado Department of Insurance
Raven Collins, Oregon Insurance Division

Pitfalls and opportunities as state regulators encourage admitted insurance for insurance in states that have legalized marijuana, whether for medicinal or personal use.

8. Standards of Conduct – What is in a Consumer’s Best Interest? – L/A

Speakers:
Birny Birnbaum, Center for Economic Justic
Eric Vieweg, State of Connecticut Insurance Department

A look at the history and implementation of 3 related, yet very different standards of conduct – NAIC Model #275 (Suitability/Best Interest), SEC’s Reg BI and the Department of Labor’s Investment Fiduciary Standard – how are they alike?  How do they differ?  When do they apply?  What is the current status of all three and how will they impact how our products are developed, marketed and sold in the future?

9. Non-employer Group Filings and ET Requirements – L/A/H

Speakers:
Ginny McHugh, Milliman

What are non-employer group filings and what do companies need to take into consideration when filing their non-employer group filings?  What are the requirements in various states, and how do companies keep on top of these requirements?  This session will dive into the construction and consideration of the non-employer group filings.  Blanket Insurance will also be covered.

12:00pm – 1:30pm

Lunch and Industry Partner Time

1:45pm – 3:00pm

10. Market Conduct and Independent Distribution Models – L/A/H

Speakers:
Roger Hayashi, Summit Compliance Group
Maureen James, Summit Compliance Group

This session will focus on strategies and tactics insurance carriers can utilize for supervision and oversight of independent distribution.  Independent distribution models present unique and significant risk for insurance carriers.  A multi-faceted approach generally provides greater compliance risk mitigation, and the session will introduce and discuss:

  1. The need for “buy-in” from the top and a partnership between home office sales/distribution and compliance;
  2. Accumulation of relevant data points for trending and identification of exceptions requiring resolution;
  3. Approaches for consistency in decision-making;
  4. Training of home office employees;
  5. Leveraging intermediaries;
  6. The value of having various resolution methods to deal with producers with compliance issues (as opposed to just a binary option of doing nothing or terminating the producer);
  7. The need to empower and provide adequate funding for SIU/compliance.

11. Everybody Wins? – L/A/H

Speakers:
Vince Bodner, Bain Capital Insurance
Nolan Tully, Faeger Drinker

Recently, long term care insurers have invested considerably in exploring programs aimed at helping their insureds remain healthier as they age and/or remain in more desirable care settings as they get older.  There is great optimism around the prospects for these programs, and their application to both traditional stand-alone long-term care insurance as well as combination or hybrid life and long-term care insurance policies.  This panel will discuss the actuarial, compliance and regulatory components of wellness programs, and evaluate their promise and any potential pitfalls.

12. I Forgot to Include What? – P&C

Speakers:
George Bradner, State of Connecticut Insurance Department
Sandra Starnes, Florida Office of Insurance Regulation
Jan Vitus, Oregon Insurance Division

Objection letters.   We have all seen them.  Nobody likes them.  Let’s learn from each other’s mistakes and work with the regulators to focus on eliminating some of the common causes that prompt objections for rate, rule and form filings.  Let’s also discuss how to submit your Multistate Policies.

13. Privacy & Data Security (*) – P&C

Speakers:
Matt Brasch, Buckle Insurance
Fred Karlinsky, Greenberg Traurig LLP

Evolving requirements and considerations for insurers.  This could focus on either (or both) (a) industry regulation such as NY and other states requiring financial institution data security or following the NAIC Insurance Data Security Model Law or (b) developments in state data privacy such as the California Consumer Protection Act and other state laws.

14. Regulator Round Table (in-person and virtual attendance) – L/A/H

Regulators by State:

Arkansas

  • Russ Galbraith – In Person

California

  • Andrea Toth – Virtual
  • Leslie Tick – Virtual

Colorado

  • Jason Lapham – Virtual

Connecticut

  • Eric Vieweg –  In Person

Florida Office of Insurance Regulation

  • James Dunn – In Person

Georgia

  • Tom CarswellIn Person

Insurance Compact Commission

  • Karen Givens – In Person
  • Aimee Lawson – In Person
  • Maureen Perry – In Person

Mississippi

  • Ryan Blakeney – In Person
  • Andy Case – In Person

Nebraska

  • Maryana Grodnova-Ware – In Person

Oregon

  • Tashia Sizemore – Virtual

Texas

  • Blake Davenport – Virtual

Virginia

  • Elise Andy – In Person

Washington

  • John Haworth – In Person

3:00pm – 3:30pm

Refreshment Break and Industry Partner Time

3:30pm – 4:45pm

15. Regulator Round Table (in-person and virtual attendance) – P&C

Regulators by State:

Arkansas

  • Russ Galbraith – In Person

California

  • Pam O’Connell – Virtual
  • Adam Gammell – Virtual

Colorado

  • Bobbie Baca – Virtual
  • Peg Brown – Virtual
  • Tracy Garceau – Virtual

Connecticut

  • George Bradner – In Person

Florida Office of Insurance Regulation

  • Sandra Starnes – In Person

Georgia

  • Steve Manders – In Person

Mississippi

  • Ryan Blakeney – In Person
  • Andy Case – In Person

Nevada

  • Gennady Stolyarov – Virtual

New York

  • Gerry Scataglia – In Person

North Carolina

  • Fred Fuller – Virtual
  • Sharon Thornton-Hall – Virtual

Oregon

  • Jan Vitus – In Person

Virginia

  • Phyllis Oates – In Person
  • Lee Ann Robertson – In Person
  • Michael Smith – In Person

Washington

  • John Haworth – In Person

16. The Secure Act 2.0 – New Ways to Save for Retirement – L/A

Speakers:
Becky Criswell, Americo Financial Life & Annuity Company
Pete Rock, Oceanview Life

Congress passed the Secure Act in 2019 and it provided a slew of improvements to the way private retirement savings plans operated.  In 2021, Congress is looking to further develop new opportunities to assist consumers with preparing for retirement, including new savings methods, increases in “catch-up” amounts; QLACs; increased age for Required Distributions.  How could these changes impact our industry?  Find out the implications and opportunities in this timely session.

17. Telemedicine & Regulating Remote Care (*) – H

Speakers:
Jason Bray, VMware Healthcare
Stacy Koron, Milliman

Telehealth was a reality before 2020 but became a necessity in many cases last year.  We will explore the ways consumers used telehealth services in the past year and what we expect to see in the future.  We will also examine the variety of ways telehealth services are regulated and changes to expect in future regulation.

18. Proactive Not Reactive! – P&C

Speakers:
Cheryl Davis, Nationwide Insurance
Chris Palmieri, Travelers Insurance
Lori Seitz, Intact Insurance Specialty Solutions

Are you looking to help your organization avoid regulatory compliance issues?   A panel of industry experts will open up their compliance toolbox and share best practices in managing underwriting and rating market conduct exposure through effective communication, accountability, self-audits and understanding root causes of compliance issues.

19. The Regulatory Side of Personal & Commercial Auto – P&C

Speakers:
Alex Hageli, American Property Casualty Insurance Association (APCI)

Auto insurance is a heavily regulated line of business, and the requirements are constantly changing.  How do compliance professionals keep up with changes in Uninsured/underinsured motorists’ coverage, vehicle reporting to the DMV, interstate filings, rate regulation, etc.  This session will review the various regulatory minefields for personal and commercial auto and suggestions on keeping your company up to date and compliant.

5:00pm – 8:00pm

Food Truck Extravaganza

Tuesday, October 5

7:15am – 8:00am

Chapter Breakfast

Join fellow members of your chapter for breakfast and networking.

8:00am – 8:15am

Morning Chat

8:15am – 9:15am

20. Innovations, Digital Platforms and the Gig Economy (*) – All

Speakers:
Russ Galbraith, Arkansas Insurance Department
Brett Wilson, Ethos Life
Scott Wollney, Atlas Financial Holding, Inc.

Innovations in linking insurance to digital platforms, the gig economy, and other services continue to grow.  Insurance providers are developing new products to be integrated into platforms developed for the provision of other services and new ways of meeting the insurance needs of participants in the modern economy.  Come hear about innovative offerings and the lessons learned about staying compliant in a rapidly evolving marketplace.

21. What is Compliance Risk All About? What to do NOW? – P&C

Speakers:
Robin Bogdanich, USAA
Christina Boudreau, AMICA
Scott Whitaker, Perr&Knight

Learn all about the nuts & bolts of knowing and managing your compliance risk.  Let’s make sure your toolbox is complete!

22. Paid Family Medical Leave: Preparing for 2022 and Beyond – L/A/H

Speakers:
Jason Barrett, Employment Security Department, Washington State
Jennifer Pepin, Cigna
Patricia Zuniga, Lincoln Financial Group

Two knowledgeable PFML company compliance professionals will share the obligations for compliant plans participating in state plans, and you will hear as well from the Lead Policy Analyst from the WA state PFML program.

9:15am – 9:30am

Refreshment Break and Industry Partner Time

9:30am – 10:30am

23. Must Know for Cyber Security – Threats, Regulations & Best Practices (*) – All

Speakers:
Alexander Koskey, Baker Donelson

Cyber-attacks have dominated the headlines this year.  As these attacks have become more frequent, sophisticated, and costly, they have also become more harmful than ever due to the increased propensity of cybercriminals to steal the sensitive information of your company or your insured.  This presentation will provide an overview of the current cyber threat environment, including a discussion on the recent proliferation of ransomware, and best practices to help you and your insureds mitigate the risk and impact of these threats.  We will also provide a summary of the current regulatory environment affecting insurance providers, including new privacy laws in California, Virginia, and Colorado, federal legislative proposals, and actions by the NYDFS.  We’ll highlight the commonality and divergence between these regulations and provide practical tips insurance companies can take now to prepare in this fluid environment.

24. Flood Insurance 2.0 – P&C

Speakers:
Paul Huang, Federal Emergency Management Agency (FEMA)

Floods can happen anywhere — just one inch of floodwater can result in significant monetary damage.  Thus, it’s essential to understand the cause of flooding and how to mitigate this hazard, as well as protecting your most important assets.  In the Flood 2.0 session, you’ll hear about the challenges posed by climate change, such as more intense storms, frequent heavy precipitation, extreme flooding and higher sea levels, which could significantly alter the types and magnitudes of flooding faced by communities.  You’ll also learn more about the FEMA Flood Mitigation Program, which helps fund projects that reduce or eliminate the risk of repetitive flood damage.  Finally, this session will provide an overview of FEMA’s management and administration of the National Flood Insurance Program (NFIP) and their partnership between the federal government, the property and casualty insurance industry, states, local officials, lending institution, and property owners.

 25. Regulator Hot Topics – P&C

Speakers:
George Bradner, State of Connecticut Insurance Department
Andy Case, Mississippi Insurance Department
Sandra Starnes, Florida Office of Insurance Regulation
Mark Worman, Texas Department of Insurance

What’s HOT in the P&C world?  Hear from these Regulator Partners about what’s hot in their states and around the country.

26. Look, Listen & Give Us a Smile – H

Speakers:
Tom Carswell, Georgia Department of Insurance

Dental, vision & hearing products can stand on their own, but frequently are also combined to provide for services that supplement medical coverage.  Our panel will discuss the challenges these products face as standalone entities as well as combined products.

27. Staying off the Radar – L/A/H

Speakers:
Jen Crutchfield, Clearcover
Anita Dulmes, First Consulting and Administration

Advertising compliance is emerging as an area of focus for regulators.  Ensuring a high level of compliance for your company will help to avoid potential fines and an increased chance of market conducts exams.  Our panel will provide you with a deeper understanding of those areas of advertising compliance that will help to keep you off a regulators radar including monitoring your producers.

10:30am – 11:15am

Annual Business Meeting (*)

Presentation of awards, including educational designees.

11:15am – 12:15pm

28. Building & Maintaining a Successful Compliance Unit (*) – All

Speakers:
Matt Brasch, Buckle Insurance
Adrienne Lewis, Perr&Knight
Scott Whitaker, Perr&Knight

Are you new to a leadership or management role in a legal or compliance department?  Are you an experienced compliance leader looking for new ideas?  Or are you new to compliance and wondering how the function is managed?  This engaging session features a panel of experienced leaders in legal and compliance roles in a variety of lines of business who will offer practical tips on how to create and sustain a successful and efficient compliance program.  Topics will include staffing compliance roles both on-site and remote employees, structuring departmental and organizational compliance functions, budgeting for inside and outside compliance resources, best practices for staying on top of the never-ending flow of new compliance obligations, and ways to ensure that your company maintains and follows the existing policies and procedures you’ve already established.

29. The state of the Insurance Industry and COVID 19 in 2021 – L/A/H

Speakers:
George Cash, Compliance Protective Life
Melinda Johnson, RedEd
Sonja Rodebaugh, Martin & Company
Margie Webber, RegEd

In 2020, COVID-19 brought about drastic and lasting changes to the Insurance industry.  As compliance related to COVID-19 continues to evolve, our industry must continue to adapt.  In this session, our panel of experts will provide insight into the past and current state of our industry in the wake of COVID-19, what changes have taken place in 2021 and what may be coming in the future.

30. New Technology – New Compliance Considerations – P&C

Speakers:
Terri Hitchcock, Thimble Insurance
Margo Tank, DLA Piper LLP

Isn’t technology wonderful?  It makes life faster, easier, and… more complicated!  Explore the ways that digital simplification of the insurance process has created a minefield of complexities for the compliance professional.  Learn how Insurer/Insured interactions are impacted, what is meant by “portal underwriting,” and how automation affects the underwriting, claims, and policy issuance processes.

31. Mining the NAIC & Other Websites for Gold – P&C

Speakers:
Lori Dreaver Munn, AAIS
Randy Helder, NAIC
Elizabeth Tosaris, Locke Lord LLP

Most people do not realize how much time saving content there is on the NAIC website and other websites that can really save time in preparing filings or responding to issues.  Examples include:

  • 50 State Maps for: DOI websites, SERFF Public Access, Market Conduct Exams, State Rate, Rule and Form Checklists
  • Product Requirements Locator
  • CIS to look up company information and complaint information to benchmark against.
  • Committee sites to look up hot topics, lists of market conduct coordinators, draft model laws, etc.
  • CIPR: Center for Insurance Policy Research
  • NAIC Coronavirus Research Center
  • NAIC Market Share Data
  • MCAS Report Cards

Other helpful websites with content include:

  • IICMVA – DMV Reporting requirements
  • IAIABC – Workers Comp POC requirements
  • ICAE – Insurance Complaint Information

The session will highlight these free resources and more and how they can help in filing and compliance efforts.

32. Regulator Hot Topics – L/A/H

Speakers:
Elise Andy, Virginia Department of Insurance
James Dunn, Florida Office of Insurance Regulation
John Haworth, Washington State Office of Insurance
Eric Vieweg, State of Connecticut Insurance Department

What’s HOT in the LHA world?  Hear from these Regulator Partners about what’s hot in their states and around the country.

12:15pm – 1:45pm

Peer-to-Peer Lunch

Missed our Peer-to-Peer breakfast or couldn’t decide on which topic to choose?  Look for the conversation starters at the center of each table which we hope sparks a productive conversation amongst your peers.

2:00pm – 3:15pm

33. The Actuarial Mysteries of Telematics, Advanced Modeling and Much More! (*) – P&C

Speakers:
Nickolas Alvarado, Milliman

There are a lot of interesting things happening in the ratemaking world.  This session will probe the actuarial mysteries we all need to understand – put in terms for the non-actuary!

34. Race and Insurance – P&C

Speakers:
Birny Birnbaum, Center for Economic Justice
George Bradner, State of Connecticut Insurance Department
Janet Jordan-Foster, AXIS Insurance
Jan Vitus, Oregon Insurance Division
Scott Whitaker, Perr&Knight

Updates, current status, and potential impact on the industry from the NAIC Special (EX) Committee on Race and Insurance.  The committee is working to develop recommendations to address practices or barriers that exist and potentially disadvantage people of color and historically underrepresented groups in P&C and LAH.

35. COVID and Workers’ Compensation – We Changed the Law to Cover WHAT?!? – P&C

Speakers:
Peter Strauss, Montana Self Insurers Association

Workers’ Comp has survived for over 100 years in this country and has responded fairly well to the COVID pandemic.  This line of business, perhaps more than any other is subject to the whims of individual state legislatures and political winds because benefits are determined by statute instead of contract.  How has COVID – the presumption of contracting the disease, guaranteed benefits, prohibitions on vaccination mandates by employers, telemedicine, working from home arrangements and everything else we think we know, or don’t know about COVID – impacted the Workers’ Compensation markets?  COVID is the big story, but changes enacted and brought to us by the courts for workers’ compensation coverage, marijuana and other drugs, claim frequency and severity changes, the impact on business, injured workers and other minor issues such as the impact on our society, will also be discussed.  What will happen next?  Since I have been batting about 50% with my predictions, attendees might want to bring a coin to flip, rather than bank on my knowledge about the American workers’ compensation systems.

36. Never a Dull Moment in New York – L/A/H

Speakers:
Thomas Hartman, Currin Compliance Services, Inc.
Suzanne Seay, Currin Compliance Services, Inc.

If your company does business in NY, you have no doubt struggled with a variety of new regulatory issues in NY this year.  Many companies have continued to hear from DFS on their illustration certifications.  Some companies just want e-signatures on their applications.  Can’t get there?  You are not alone!  We will address a variety of NY issues and share some recent filing experience (i.e. new desk drawer rules) with you.

37. Interstate Compact Updates – L/A/H

Speakers:
Karen Givens, Insurance Compact Commission
Karen Schutter, Insurance Compact Commission 

The Interstate Insurance Product Regulation Commission (IIPRC) is an invaluable speed-to-market initiative that has provided the opportunity for companies to file their products through the Compact for approval in multiple states in one filing, with one review.  This session will provide updates on key initiatives and new filer guidance in 2021.

3:15pm – 3:45pm

Refreshment Break and Industry Partner Time

3:45pm – 5:00pm

38. InsurTechs & Electronic Business – P&C

Speakers:
Matt Brasch, Buckle
Ryan McMahon, Cambridge Mobil Telematics
Jeff Nash, The Nash Group LLC

The changing landscape of personal and commercial insurance.

39. California Privacy Rights Act (CPRA) – P&C

The California landmark state privacy law, The California Consumer Privacy Act of 2018 (CCPA) was effective on January 1, 2020.  While CCPA doesn’t go away, the CPRA is now in the forefront, including the establishment of the California Privacy Protection Agency (CPPA).  Come to this CPRA privacy session and learn from legal professionals on the implementation and what’s to come in CA on privacy.  We’ll discuss the history behind it, the law and how the insurance industry has responded.

40. Challenges in Disability Income Insurance – L/A

Working at home, gig workers, specialty disability plans, and more!  As our workplaces evolve, so does disability income coverage.  Our expert speakers will discuss what’s new in this market and some of the challenges insurers and regulators face as they adapt to changing workforces.

41. Navigating the Complexities of Gifting, Rebates, Inducements and Value-Added Services – L/A/H

Speakers:
Lori Carter, Currin Compliance Services, Inc.

Gifts and Rebating is a complex matrix of various state interpretations and limitations that have the potential to cause problems for even the most diligent among us.  We will look at the existing rules as well as the new developments on value added services with an eye towards “safe” harbors and oversight in order to prevent inadvertent compliance errors.

42. Understanding Actuarial – It’s All Greek to Me! (*) – L/A/H

Speakers:
Chris Conklin, Miller & Newburg, Inc.

Ever wonder what those Greek letters mean within the calculations of actuarial memos?  Or maybe you’ve wanted a better understanding of reserving and cash values?  Join our panel of actuaries who will pull back the curtain and help you to better understand the role that they play in product development and the materials that they produce.

Wednesday, October 6

7:00am – 12:00pm

Registration

7:15am – 8:15am

Breakfast

8:15am – 8:30am

Morning Chat

8:30am – 9:30am

43. InsurTech and the Internet of Things (IoT) (*) – All

Speakers:
Ann Delaney, John Hancock Life Insurance Company
Stacy Koron, Milliman
Geoff Werner, Werner Advisory

InsurTech and the Internet of Things (IoT) are providing consumers with new opportunities to gather data that can provide a more personalized approach to their insurance needs.  From smartphone apps that track your driving habits, to toothbrushes that monitor your dental hygiene, all of this is playing a role in the future of insurance.  However, these innovations also come with compliance challenges.  This panel will describe their experiences and solutions to successfully navigate the use of their innovative products within today’s regulatory requirements on compliance issues.

9:30am – 9:45am

Break

9:45am – 10:45am

44. SERFF – What’s up at the NAIC these days? (*) – All

Speakers:
Bridget Kieras, NAIC

Renew, Refresh, Refocus – Spotlight on SERFF!  We are excited to announce that SERFF is getting a makeover!  We have heard from many of you regarding features and enhancements you would like to see, and we listened!  The NAIC is currently in the beginning stages of a multi-year SERFF Modernization project.  The focus of this project is catering to the needs of our state and industry users through updated architecture, improvements to current features, as well as many new and innovative features and capabilities.  We have made significant progress, so please join us for a demonstration showcasing some of our new features available now and a sneak peek as to what is yet to come!

45. Regulation in New Virtual Reality of Business – P&C

Speakers:
Ryan Blakeney, Mississippi Insurance Department
George Bradner, State of Connecticut Insurance Department

How has regulation adapted and changed to people working remotely – both in the regulators’ office and with the carriers and agents?  What can we expect from regulators in terms of requiring more or different data requests to be provided electronically versus the traditional desk audit?  How has the concept of consumer protection changed since we stopped actually sitting down to review policies and file with each other?

46. Change Management after the Pandemic – P&C

Speakers:
Kathy Donovan, Wolters Kluwer Financial Services
Sam Garro, Philadelphia Insurance Companies
Lori Seitz, Intact Insurance Specialty Solutions

“Selling” Regulatory Change Management to the “rest of your company” — convincing others of the need and obtaining buy-in from resistant sectors of your organization is always a challenging task.  And the pandemic only brought more of this to the surface with the many requirements from the states impacting a number of areas of an insurance company.  In this session we will discuss the impact of the pandemic on compliance during and after the pandemic with a focus on sharing best practices on managing change and how it might be different with lessons learned from the pandemic.

47. Combination Life Insurance Products – L/A/H

Speakers:
Maureen Perry, Insurance Compact Commission
Karen Schutter, Insurance Compact Commission

In this session, the Compact team will define and explain how the Uniform Standards address combination LTC/life or annuity products from form and rate perspectives.  The presentation will address key requirements that enable products to work uniformly across the Compacting States.  The presenters will also cover ways to avoid common objections on form, rate, and advertising requirements.

48. What’s Sup? Hot Topics in Supplemental Health Regulation – H

Speakers:
Stacy Koron, Milliman
Eric Vieweg, State of Connecticut Insurance Department

With new Model Regulation, lots of state activity, and charges of “junk insurance” being tossed around, it’s a challenge to keep up with what is going on in supplemental health insurance.  Fortunately, our expert panel will help navigate these challenges and discuss some bright spots that are facilitating innovation in this market.

10:45am – 11:00am

Refreshment Break

11:00am – 12:00pm

49. Managing the Complaint Process – Mining Complaints for Audits (*) – All

Speakers:
Cara St Martin, Ladder Life Insurance

Complaints are a major cause of Market Conduct issues.  So smart companies regularly mine, review, and self-audit their claims to stay ahead of the Market Conduct curve.

50. Diversity and Inclusion – P&C

Speakers:
Christine O’Brien, Milliman

Come learn about property insurance roadblocks that have historically existed for minorities.  We’ll discuss what is being done in the industry to address the historical inequities and how building a diverse team can help.

51. Catastrophe Handling – P&C

Speakers:
Andy Case, Mississippi Insurance Department

The U.S. has seen many plenty for wildfires, floods, and hurricanes lately.  What needs to and should be done when one of these disasters strikes?  We’ll discuss mandatory items like moratoriums and complaint responses as well as best practices.  Is there a way for claims be handled to reduce or avoid complaints?  And can proactive actions be taken to avoid or reduce losses to begin with?

52. Gig. Side-Hustle. It’s not Trendy, it’s the Future! – L/A/H

If the Gig Economy was growing prior to 2020, the pandemic and subsequent changing landscape of the working world gave it a shot of adrenaline.  Instead of ‘solution-ing’ around this method of working, or waiting for it to shift back a bit – why not lean in and figure out how to meet Gig employees where they are?  Regulations are catching up but haven’t completely clarified the labor laws to accommodate gig workers.  Find out what the industry is seeing and hearing, what’s working and what’s not, and where companies can be most effective serving this growing slice of the economy pie.

53. Valuation and Nonforfeiture Rate Changes – the Impact – L/A

Speakers:
Chris Conklin, Miller & Newburg, Inc.
Karen Givens, Insurance Compact Commission

Changes in Valuation and Nonforfeiture Rates – Impact on Life Insurance Products – Revisions to IRS code section 7702 impacting pricing, financial challenges and filing issues for life products.

54. Ethics