AICP 2022 Annual Conference

WHAT TO KNOW AS YOU’RE CHARTING THE COURSE TO MIAMI

SESSIONS

1.

Ethics

2.

Diversity, Equity, & Inclusion

3.

Privacy – Holding the Course Steady

4.

Environmental, Social and Corporate Governance (ESG) – Making New Waves

5.

InsureTech

6.

The Right Crew is Key! How the Insurance Industry can Attract and Retain Talent During the Great Resignation
Employers can go further to get their talent. Remote work has drastically changed the landsacpe.

7.

SERFF – Charting a Bold New Course
The NAIC is currently in the process of a multi-year SERFF Modernization project. In addition to updating the architecture, from an end user perspective, current features will be significantly improved and we’ll be adding many new features and capabilities.

8.

Product/Regulatory Innovation Sandboxes
How best to use them in the states that allow them.

9.

Seek Your Treasure – Leadership Opportunities and How to Get Involved.
New idea – Like finding pirates’ treasure, discover the benefits of being an AICP leader. Discussion with those who have taken advantage of AICP leadership opportunities and how it has benefited them. What are available opportunities? How can you get involved? What are the benefits to volunteering?

1.

Regulator Hot Topics
With the pandemic, changing technology, and new entrants in the market, the insurance industry has seen a lot of change. Insurance regulation is changing too. Our panel of regulators will help us understand how their states are meeting the challenges of our changing times.

2.

LAH Regulator Roundtable

3.

Agent Monitoring – Best Interest
State regulators are requiring companies to more closely monitor producers’ activity to ensure compliance with rules and regulations surrounding advertising, replacements, and best interest. How do companies accomplish this without causing a disruption to the ebb and flow of ordinary business? We will look at some risk based best practices to assist in uncovering problems while demonstrating oversight.

4.

Clear Sailing or Rough Seas? Handling Consumer Complaints
A look at the requirements of researching, handling and responding to complaints, and how to properly document your process. A look at some best practices to help steer you toward a good outcome for all parties involved. Find out what can you learn from complaints and how to discern any trends that appear in order to head off troubles in the future. Will include a discussion of current issues companies are seeing in complaints.

5.

Trend Analysis – Complaints
Complaint Reporting/Trending/Analysis: How does your company do reporting? What sort of trending and analysis do you do?

6.

MCAS – Life & Annuity
MCAS had significant changes for 2021 for Life and Annuity. What did you do that worked? What didn’t work? What did you learn for next time changes are requested? This is a round table forum and we are looking forward to hearing attendees experiences.

7.

Electronic App – Algorithm
Challenges with implementing electronic apps, algorithmic underwriting and discrimination concerns, underwriting different for paper vs. electronic.

8.

IIPRC
The Interstate Insurance Product Regulation Commission (IIPRC) is an invaluable speed-to-market initiative that has provided the opportunity for companies to file their products through the Compact for approval in multiple states in one filing, with one review. This session will provide updates on key initiatives and new filer guidance in 2022.

9.

Swimming Upstream: Insurtechs in the Insurance Value Chain
Insurance tech companies have made meaningful inroads throughout the insurance industry: sales, administration, claims adjudication, policyholder services, and more. Three insurtech companies will discuss their place in the insurance value chain; the challenges they face and the opportunities they see.

10.

Innovation in the Supplemental Market – What’s it all A-boat?
The supplemental benefits market is ever-evolving, but the last several years in particular have seen an explosion in start-up insurers, Insurtech solutions and technology innovations to support enrollment, communication with customers, claims, and even product design. But this isn’t Nike, we aren’t selling shoes. How do you balance that innovation with the regulations at the federal and state level while pushing the industry forward? Christin Kuretich and Taylor McKinnon will discuss the tips and tricks for achieving this balance.

11.

Value Added Anti-Rebating
Companies are making strides to make insurance more relevant throughout the policy lifecycle and value added services are a big part of this. Session will look at what carriers are doing in light of changes to anti-rebating in UTPA.

12.

Race and Insurance
Race and Insurance group Guidelines for data collection.

13.

Life in California
Discussion of CA hot topics to include: life, annuity, disability income, LTC, critical illness & various waivers and accelerated death benefit riders. Also, insights from a new CA regulator – what has she learned going from industry to regulator?

14.

RILAs and Other Separate Account Products
RILAs and other separate account annuity changes in NY and elsewhere.  Amendments to Reg 47.

15.

Life and Annuity in New York
Life and Annuity Nonforfeiture changes in NY. Panel will examine some of the unique issues life and annuity provider face in NY.

16.

Staffing
Personnel changes in the state DOIs.  What can we hope for? What will stay the same?

17.

No Surprises Act
On January 1, the No Surprises Act went into effect, with a goal of protecting consumers from unexpected bills from out of network providers. States are the primary enforcers of this Act, and many states also have their own surprise billing legislation. We’ll discuss how the challenges with implementing and enforcing these requirements and how consumers are being impacted.

18.

“Changing Paradigms” Within the Supplemental Health Space
Dynamic regulatory and strategic changes are rarely publicized by regulatory bodies. Actuarial Consultant Kristi Hardenbergh and Compliance Consultant Hunter Sexton will review recent material changes in a number of key jurisdictions that have created new paradigms within the supplemental Accident and Health industry.

19.

Advertising – Navigating Between the Buoys
Lead Generation, Intellectual Property, What is considered Advertising?, Fair and balanced advertising

Discussion of compliant advertising in a digital world, (including examples from market conduct exams if we can find some good ones)

Things insurers do regarding advertising – consumer ratings of insurers, pet insurance? Oft sprang up separate from regular insurance. Not aware of compllaince. (inducements) –

20.

Rebranding After an Acquisition
What are the overarching impacts and considerations. There are various compliance functions that will be impacted (i.e. Filing, Ad Review, Ad Filing). This session will also highlight Best Practices.

21.

Anti-Fraud – Charting the Course to Implementing Anti-Fraud Best Practices
There have been increasing threats of fraud post-Covid and it’s only expected to increase. This session will look at anit-fraud best practices including: annual training requirements, components of a Fraud Plan, improving or expanding monitoring for new threats.

22.

Regulatory Monitoring – Tools to Keep You Up To Date and Tips to Help You Follow Through
Staying abreast of all the applicable state laws, regulations and bulletins can be a time consuming practice that often includes dangerous holes. This session will look at how to efficiently and effectively comply with the myriad of regulatory updates, and provide tips for choosing the source of laws coming into your company, assessing risk, implementation of changes, and creating a record of compliance.

23.

Group Products – Sailing Through the Choppy Waters
Group types for L&H products are coming under more and more scrutiny, and carriers are finding it harder to get products approved for use with groups that until recently seemed perfectly acceptable. This session will look at specific group types and states that have recently become more problematic. We will also look at the NAIC’s expanding interest into association group products.

24.

New Mexico Regulatory Updates
Could we get a speaker from NM to discuss all of their fairly recent positions on supplemental health, eligible groups and other updates? NM has been quite difficult lately, so hearing their positions straight from them, would be helpful.

25.

Artificial Intelligence and Life & Health
Use of AI in L&H underwriting, claims, and even product compliance.

26.

Direct to Consumer Compliance Issues
Electronic apps, electronic delivery, payment methods (CC, Crypto), instant underwriting.

27.

Benefits of a Mock MCE
Getting an outside perspective can help you be better prepared for the real thing.

28.

Leads & Ethics: Navigating between Scylla and Charybdis
This panel will address a lead Generation code of conduct, TCPA/FTC, CAN-SPAM

29.

Licensing 101: Poseidon’s Trident and How to Avoid Being Shipwrecked
TPA licensing, licensing agents and agencies, how to keep up with it all?

30.

Hybrid Life and LTC
Hybrid life and LTC (or chronic illness) products are more popular than ever, driven by the decline in traditional LTC sales and the growing need to protect the elderly: the silver tsunami. In addition, many states are requiring LTC-type coverages for residents, a mandate that can be satisfied by hybrid products. This session discusses how various hybrid products are constructed and filed, and how they meet the needs of policyholders and states in the search for LTC protection.

1.

P&C Hot Topics
With the pandemic, changing technology, and new entrants in the market, the insurance industry has seen a lot of change. Insurance regulation is changing too. Our panel of regulators will help us understand how their states are meeting the challenges of our changing times.

2.

P&C Regulator Round Tables

3.

Pet Insurance – Pros & Cons
The NAIC model has yet to be adopted. Some states have taken their own action and have laws on this subject (e.g. California). Oregon has not acted and it is now past the time we can submit a 2023 legislative concept here in DFR. Dog bite claims continue to escalate, and exclusionary verbiage varies depending upon the carrier and product.

4.

Changes in the World of Market Conduct/Market Analysis
NAIC guidance or workbooks, and individual states creating new staff pools to address compliance of insurance carriers. Oregon is launching a new Market Conduct process January 2022, and we expect to see more attention to this process than there has been for perhaps 15 or 20 years. It would be interesting to know how other states are approaching the topic. How are insurers preparing to respond?

5.

How Will Congress, the NAIC, and States Address Cyber-Terrorism in the Near Future?
Cyber risk is now seen as the number 1 threat internationally by insurers, reinsurers, and regulators. Congress may decide to open TRIA to address this subject more specifically. TRIA is currently re-authorized until the end of 2027, so a mid-term change could be significant.

6.

FEMA, NFIP, and Reactions to Increased Flooding
What are we seeing and how do we get a handle (underwriting, rating, claims handling, policy language changes, etc.) on this issue?

7.

Commercial Lines: Modernization/Deregulation, Large Risk Exemptions, NYFTZ – Commercial Lines Deregulation – What Does it Really Mean?
Large risk exemptions, commercial deregulation, “refer to company”, ELPs, Rules 15 and 34, Free Trade Zone, what does it all mean and what are the compliance implications? The session will discuss commercial lines options to rate individual risks that can be a potential compliance minefield. Attend the session and be ready to address the inevitable questions you will get from your marketing and underwriting staff on this area of insurance.

8.

Claims-Made vs. Occurrence Policies

9.

Automobile Insurance: What’s DRIVING You Crazy?
• Peer-to-peer car sharing programs
• Self-driving
• COVID rate reviews/reductions
• Telematics
• TNCs

10.

Personal – vs- Commercial Lines
Personal would be Auto and Homes, maybe something on Het Net worth Auto/Homes. Commercial would be worker comp, GL/Umb/Excess, BOP, Commercial Auto, Financial Lines products, Environmental products, Property/Inland marine, etc. Even small business vs large account business. How do compliance professions train their underwriters – regulatory hats – admitted vs non-admitted company use.

11.

Operations to Support Business
Producer Licensing, Actuarial/Pricing/Product Management, Financials, Claims, Legal and Compliance.

12.

Workers Comp

13.

Digital Landscape

14.

Surplus Lines

15.

Ratemaking for the Non-Actuary & Understanding Actuarial Support for Rate Filings
Back by popular demand! Come join us for an information-packed session that will provide concepts behind rate making for all non-actuaries stopping by. While this subject may be as elusive as finding that pot of gold, industry actuarial experts will be leading this insightful session with plenty of time to answer questions and concerns from the floor!

What is an expense exhibit? a rate indication? a policyholder dislocation analysis? If you don’t know, come to this session and find out. We’ll also discuss the differences in what states expect for support and how to provide support for rates when your company does not have it’s own data.

16.

All About Parametric Insurance
A parametric insurance policy pays a predetermined amount when a calamity such as a flood or an earthquake exceeds a measurable threshold (for example, windspeed or rainfall). The offering of these types of products is expanding. Come learn about how these products differ from traditional indemnity insurance policies and the unique risks, design consideration, and underwriting decision-making that is needed to make these products viable.

17.

Social Inflation
A discussion about litigation that is impacting social inflation and forcing companies to change the way they rate and/or handle claims.

18.

Regulating InsurTechs

19.

NAIC & NCOIL Updates

20.

Writing Readable Insurance Policies & How Much Difference Could a Comma Make? (aka Why Policy Wording Matters)
This session will feature a discuss tips of writing easy to understand insurance policies and the resources available to assist you.
Fyi to session speakers that the TDI has a great list here: https://www.tdi.texas.gov/commissioner/plain-language-industry.html

We’ll review real-life examples of how small problems with policy wording can lead to big issues.

21.

Crypto Currency
It’s impact on the insurance industry and the challenges it presents to Regulators, Insurers and Consumers. Emerging issues session on risk associated crypto/nft

22.

Insurance for the Entertainment Industry – What is it and What are the Filing and Compliance Implications?
Take a look “behind the scenes” of insurance coverage for the entertainment industry and compliance and filing implications. This session will provide an overview of coverages for film studios, entertainers, filming locations, concerts, etc. and discuss pertinent filing and insurance implications. Yes even famous celebrities need insurance so get your tickets, bring the popcorn and hear about this unique area of insurance.

23.

Artificial Intelligence
Invite AAIS and CT DOI to discuss how artificial technology will be used automate regulatory compliance checklists and what companies can do to prepare for this future.

24.

Drafting Comprehensive Filing Descriptions/Memos
A panel of regulators and industry experts discuss how to craft a comprehensive SERFF Filing description and Filing Memorandum to help the regulators understand what the filing is all about and speed up the approval process.

25.

It All Starts with Product Management
A panel of industry experts discuss tips and techniques for how proactive product management efforts can avoid potential compliance and market conduct issues in the future from the inception, creation and implementation of new and revised products and programs.

26.

Opioid Epidemic and Public Nuisance

27.

Anything Concerning COVID
“Where do we go from here.” Aside from the issue of work from home, two states have now put a hold on auto rate filings (New York and Massachusetts) and it looks like rate filings in some states will need to consider the impact of covid and not sure how that will play out.

28.

California’s (significantly revised in January) P&C Transmittals