CompanyNavy Mutual Aid Association


LocationArlington, VA or Remote

SalarySalary based on experience and location.

Sr. Claims Representative


The Sr. Claims Representative plays a crucial role in assisting the Claims & Beneficiary Services team as it pertains to complex claims processing. Responsibilities include analyzing and communicating complex coverage issues, developing timely evaluations and effective strategies to resolve these complex claims most efficiently, and ensuring the highest level of service and communication to internal (staff) and external (members) stakeholders. This role will be the subject matter expert on documentation surrounding death benefit payments, which include but are not limited to trusts, wills, divorce settlements powers of attorney and estates. The position requires a highly knowledgeable and experienced professional with excellent communication and interpersonal skills, who thrives in a collaborative environment with mission-driven colleagues.

Resume Information

Bachelor’s degree and at least 5-7 years of prior life insurance claims and benefits experience. Having a professional designation such as CLU, FLMI, ACS, etc. is highly preferred.
Previous experience in a professional claim and/or customer service environment is a must.
Working knowledge of common legal and medical terminology as it relates to claims and the impact on payouts.
Demonstrated experience with death auditing, unclaimed property, and escheatment processes.
Working knowledge of insurance policy administration system including reporting experience is essential.
Working knowledge of claims operations, financial services, or financial/estate counseling and education is a plus.
Candidates must have a proven ability to balance multiple projects successfully, and meet deadlines, while being fully responsible for keeping day-to-day operations current.
Proficiency in Microsoft Office products (Word, Excel, etc.) is a must.
Candidates must have excellent written and verbal communication skills, the ability to work with sensitive situations in a caring and professional manner, interpersonal skills, and the ability to establish and maintain effective working relationships with others at all levels.
Must have strong analytical and organizational skills, detail-oriented, and possess sound leadership, problem-solving, and decision-making skills.

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