2024 Conference Speakers
Industry Members
Jennifer Aiello
Sydney Consulting Group
Jennifer Aiello | Sydney Consulting Group
Jennifer joined Sydney Consulting in 2020 after working close to 15 years in the compliance unit at Allstate Benefits. Jennifer’s extensive background in drafting insurance contracts, filing products, reviewing new laws and regulations, and responding to objection letters spans both life and health products. Jennifer holds an Associate of Arts from Brewton-Parker College. She has completed the requirements for the designations of AIRC, ACS, and FLMI through LOMA.
3H | Actuarial Objections and Their Effects on Forms (and Vice Versa!)
John Balbach, Jr
Milliman
John Balbach, Jr | Milliman
John consults on life insurance and annuity products. He has extensive experience across indexed, fixed, registered index-linked, and variable annuity product lines. He has worked with these products in the contexts of pricing and product development, product management, cash flow testing, valuation, asset-liability, and liquidity management. He has also been involved with Variable Universal Life with a focus on COLI and BOLI, indexed universal life, and traditional life products.
3J | Turbo-Charged – RILAs – The New Model on the Showroom Floor!
Kathleen Birrane
DLA Piper LLP
Kathleen Birrane | DLA Piper LLP
Kathleen Birrane, a partner in the Litigation practice, serves as the firm’s US Insurance Regulatory Practice leader. She represents clients who are engaged in, or support, the business of insurance with respect to regulated activities and related litigation. Kathleen returned to DLA Piper in July 2024 after four years of service as the Maryland Insurance Commissioner. During her tenure, Kathleen served on the Executive Committee of the National Association of Insurance Commissioners, was the inaugural chair of the NAIC’s Innovation, Cybersecurity and Technology (H) Committee, and lead the solvency workstream of the NAIC’s Climate and Resiliency Task Force. Kathleen is broadly recognized as a thought leader on complex insurance regulatory issues, including the responsible and ethical use of AI Systems and complex predictive models in the business of insurance. She was the primary author of the NAIC’s Model Bulletin on the Use of Artificial Intelligence Systems by Insurers, which sets out regulatory guidance and expectations regarding the development and deployment of certain advanced analytical and computational technologies by insurers.
1C | AI Update – How are Companies Implementing the Requirements of the AI Bulletins? NAIC Model Law
Holly Blanchard
Regulatory Insurance Advisors
Holly Blanchard | Regulatory Insurance Advisors
Holly previously served as Life and Health Administrator for the Nebraska Department of Insurance (Department). In this capacity, Holly oversaw the Department’s product and rate operations for life and health insurance, including the Department’s implementation of the ACA. Holly also served as the Department’s Market Conduct Examiner in Charge where she managed Market Conduct Examinations for all lines of insurance.
Holly’s primary areas of consulting include: comprehensive market conduct examinations; specialty and targeted market conduct examinations; market conduct risk-assessments for insurers and regulators; creating examination best practices; ACA regulation; Mental Health and Substance Use Disorder parity regulation; product filing development and compliance; student health plan expertise; annuity suitability; market regulation training; sampling training; property and casualty; surplus lines; reinsurance and market regulation best practices for insurers and regulators.
Holly holds several industry designations, is a Past-President and Board of Director member for the Insurance Regulatory Examiner’s Society (IRES), and a past Board of Director member for the Association of Insurance Compliance Professionals (AICP). Holly also is actively involved in multiple committees and sub-committees of the National Association of Insurance Commissioners (NAIC). Additionally, she presents at National Trade Organization conferences frequently as a subject matter expert in varied insurance topics.
3D | Be Race Day Ready For All Things MCAS and Market Conduct Compliance
5I | “Shifting” Opinions – Credit Based Insurance Scoring
3K | Complaints, The Gifts That Keep Giving
Matt Brasch
Cumberland Mutual
Matt Brasch | Cumberland Mutual
Experienced in-house counsel in the insurance/financial services industry with a passion for Legal Operations and Digital Innovation. Skilled in Infrastructure building, Team building, Insurance Compliance, Corporate Compliance, Client Service, Legal Writing, Insurance Law, Anti-Fraud Prevention and Detection, and Market Conduct oversight.
5E | An InsurTech Pit Stop: Lessons Learned From Working For An InsurTech
Nicole Calhoun
ProAssurance
Nicole Calhoun | ProAssurance
Plenary | From Awareness to Action: DEI Best Practices
Nancy Campbell
Regulatory Insurance Advisors
Nancy Campbell | Regulatory Insurance Advisors
Nancy Campbell is a Senior Examiner for RIA Consulting, LLC. She has been in the insurance industry for over 35 years. Her broad experience includes working for a brokerage, a general agency, the State of Washington Office of the Insurance Commissioner, an insurer, and managing general agency. Nancy’s expertise is in market regulation for life, health, and annuities.
Nancy is married to her husband Jim Sabado. They have two dogs, Mojo and Georgia. In her spare time, you can find Nancy cheering for the Seattle Seahawks and working with her favorite charity, Fanz 4 Good. In 2022, Nancy was inducted into Pro Football’s Ultimate Fan Association. Nancy and her husband Jim especially enjoy traveling, with visits to places across the US, Mexico, England, and the Dominican Republic.
4A | AICP – A Gear to Setting Your Career Pace
Joseph Carollo
Milliman
Joseph Carollo | Milliman
Joe is a Senior Compliance Analyst with Milliman’s Tampa office. He primarily specializes in developing, drafting, and revising supplemental health products to comply with state and federal law. Joe also works with unique and innovative products, including life insurance combination products. Before Milliman, he obtained a juris doctor degree from Stetson University College of Law and worked for two plaintiff’s insurance law firms.
3I | Racing Ahead: Navigating Legal and Compliance Tracks for Disability Income and Combination Products
RJ Charlton
Sammons Financial Group
RJCharlton | Sammons Financial Group
2L | Steering your Fraud and Special Investigations Around the Curve
Ben Conrad
Davies North America
Ben Conrad | Davies North America
Ben Conrad is a credentialed actuary with more than 15 years of experience as both a consultant and a regulator. His experience includes providing pricing and reserving services to insurance carriers, self-insured entities, captive insurers, and more. His time as a regulator allows him to help his clients develop products that will quickly be approved by state regulatory agencies.
1I | Cat Modeling and Product Rate and Form Development
Daniel Cotter
Dickinson Wright
Daniel Cotter | Dickinson Wright
Dan is recognized as a leader in his field by Illinois Super Lawyers. He is a member and has held various leadership positions in the American Bar Association, the Chicago Bar Association, the National Conference of Bar Presidents, the Chicago Bar Foundation, the American Law Institute, and the Association of Insurance Compliance Professionals. Dan received his B.A. from Monmouth College and his J.D. from The John Marshall Law School.
1A | Property & Casualty Q&A
3B | Start Your Engines: Life, Health and Annuity Q&A
2C | Cannabis – Expansion, Filings, Exclusions
5G | Don’t Run Off the Cyber Track!
5J | START YOUR ENGINES! It’s Time for Insurance “Family Feud”
Tony Cotto
NAMIC
Tony Cotto | National Association of Mutual Insurance Companies
Tony Cotto is the Director of Auto and Underwriting Policy for the National Association of Mutual Insurance Companies (NAMIC), where he advises member companies on all legislative and regulatory matters related to automobile insurance and risk-based pricing across property/casualty lines. He frequently represents NAMIC before federal and state policymakers at the National Association of Insurance Commissioners (NAIC), the National Council of Insurance Legislators, as well as individual state regulatory and legislative bodies. He also represents NAMIC at several insurance industry and road safety community organizations where he provides analysis, research, and testimony on priority issues for NAMIC members.
Before joining NAMIC in 2020, Tony served as an Executive Advisor in the administration of Kentucky Governor Matt Bevin, overseeing legislative and regulatory reform efforts across more than 35 agencies and licensing boards, including the Department of Insurance. Prior to that, Cotto advised insurers in private practice as a Managing Associate at the law firm of Frost Brown Todd, which followed a 5-year stint as Financial Policy and Legislative Counsel at the NAIC. During his decade and a half in Washington, DC, Cotto also served as Counsel to the U.S. Senate Permanent Subcommittee on Investigations advising the ranking member at the time, Dr. Tom Coburn (R-Okla.), and as Associate General Counsel at the U.S. Department of Commerce in the George W. Bush administration. He began his legal career prosecuting whistleblower complaints at the U.S. Office of Special Counsel.
Cotto earned his J.D. from The George Washington University Law School and his bachelor’s degree in political science from Yale University. He lives in Louisville, Kentucky, with his wife and daughter.
5I | “Shifting” Opinions – Credit Based Insurance Scoring
Karen Crooks
Karen Crooks | Consultant
Karen began her insurance career over 34 years ago in a local Met Life sales office outside Cincinnati, OH after graduating from the University of Cincinnati with a degree in Science Education. She also worked in a local Met Life sales office and the Regional Office while she lived in Nashville, TN. When she moved to Columbus, OH she worked for Midland National. After a move to the Indianapolis, IN area, she worked for CNO (Conseco) and then OneAmerica. She moved to Tampa, FL where she worked for New York Life.
During the last 27 years of her insurance career, Karen worked in various compliance roles on different product lines, such as annuities (fixed, variable and equity indexed for both individual and group), group term life and individual whole life, term life, and universal life, and benefit group products, such as group disability income insurance.
Karen is a past president of the AICP and a President’s award recipient. Karen served in various offices starting with the local Midwest Chapter and then to the National level and she has served on many committees throughout her tenure with the AICP. Karen has also authored the “Know Your Regulator” blog articles where she shares information about a regulator with the AICP members.
Karen is retired part time and fills her days refinishing and sprucing up old furniture for New Life Warehouse in Tampa, FL (newlifewarehouse.org). Karen and her husband, Mark, enjoy being outdoors and as a new retiree, Karen also has more time to play pickleball. Karen and Mark have four grown children and one grandson. Karen loves to travel especially to see her family in Indianapolis and Southern California.
5D | Racing Product to the Finish Line
5J | START YOUR ENGINES! It’s Time for Insurance “Family Feud”
Cailie Currin
Currin Compliance Services, Inc.
Cailie Currin | Currin Compliance Services, Inc.
Cailie has been President of Currin Compliance Services, Inc., an insurance compliance consulting firm for the last 17 years. In 2022, she acquired and began writing and publishing the weekly newsletter Insurance Compliance Insight. Prior to starting her business, she was a regulator at the then New York State Insurance Department and a partner at two law firms, one in New York City and one in Albany, NY, representing life insurers in various legal and compliance matters. Sandwiched in between the law firms, she was in-house counsel as a product attorney at a major life insurance company.
Cailie lives on a small hobby farm in upstate NY. Her passions include epic bike tours, training her Icelandic horse, donkeys, and dog, Gator.
4H | Winners and Losers in New York
4I | Crossing the Finish Line With Compliant Advertising
Kellee da Roza
Allianz Global Corporate & Specialty
Kellee da Roza | Allianz Global Corporate & Specialty
Kellee da Roza, joined Allianz Commercial in 2014 and is currently the Lead, Senior Analyst, US State Affairs. Kellee ’s regulatory and compliance responsibilities encompass Commercial Property, Corporate Property, Inland Marine and Crime. Kellee is also responsible for the MidCorp Programs group that crosses over multiple lines of business. She has extensive experience managing filings and regulatory changes to effectively ensure our business partners and products remain compliant. Kellee resides in California; therefore, the California Insurance industry is a great concern, and she continues gain knowledge of the regulatory changes to understand how it affects her company and policyholders.
Prior to that, she worked at Employers Insurance Company within the Corporate Underwriting and Corporate Actuarial departments. Her paralegal studies were beneficial to enter the world of Insurance Regulatory and Compliance. Kellee also has years of experience in the Financial Industry. Kellee is the current Vice President of the Western Chapter has been volunteering on the National level participating on committees for the AICP Annual Conference for years.
Kellee enjoys spending time with family including her three Golden Retrievers, hiking and anything that involves being outside in nature.
5B | Ethics – Don’t Crash and Burn
Bri Dahl
NAMIC
Bri Dahl | NAMIC
Bri Dahl joined NAMIC in 2021, bringing with her more than two decades of experience in the mutual insurance industry. Her early years were spent in underwriting, initially in small commercial business then later working with commercial and farm lines before transitioning to a product development role. Bri’s experience with rate and product changes, as well as state expansion and policy processing system initiatives, has given her a broad perspective on compliance and its importance to every aspect of insurance. She is also actively involved with the Association of Insurance Compliance Professionals, where she previously served as president and currently serves as treasurer. Her involvement with AICP has provided her with a valuable network of regulatory and compliance professionals from whom to draw expertise.
5J | START YOUR ENGINES! It’s Time for Insurance “Family Feud”
Andrew Deutsch
Intact Insurance Specialty Solutions
Andrew Deutsch | Intact Insurance Specialty Solutions
Andrew Deutsch is Senior Product & Strategy Director at Intact Insurance Accident & Health where he focuses on product development, compliance, contracts, and privacy issues involving occupational accident and contingent liability for transportation and sharing economy businesses, as well as non-trucking liability and auto liability. He has been with Intact Accident & Health since 2021. Andrew’s previous experience includes insurance product development for technology and medical technology markets, global data privacy management for a manufacturing company, and risk management for a construction and development firm. Before that, Andrew was in private practice with a law firm in Minneapolis where he represented insurance companies in litigated insurance coverage disputes and provided coverage opinions.
Plenary | From Awareness to Action: DEI Best Practices
5J | START YOUR ENGINES! It’s Time for Insurance “Family Feud”
Kathy Donovan
Wolters Kluwer
Kathy Donovan | Wolters Kluwer
Senior Regulatory Counsel with more than 30 years of insurance regulatory experience and expertise. Dedicated to understanding and providing solutions to the complexities insurers face and helping them improve compliance understanding and results.
2F | Complaint Handling Process
Robert Eaton
Milliman, Inc.
Robert Eaton | Milliman, Inc.
I’m a consultant to the Long-Term Care and Life insurance markets. Recently I’ve been developing and modeling hybrid policies with living benefits for life and annuity products. I work most often with companies selling individual or voluntary products in the worksite.
I serve as an Expert Witness on cases relating to LTC insurance.
I also work with companies on LTC rate increases, and I enjoy discussing the much-needed innovation in the LTCI and LTSS space. I value blocks of annuity, life, and LTC business for mergers, acquisitions, and reinsurance transactions.
Finally, I am a manager of Milliman’s novel LTC Advanced Risk Analytics product, which you can learn more about at www.milliman.com/LARA
It’s Alive! The Hybrid – Life & LTC
Sue Eckler-Kerns
Guardian Life
Sue Eckler-Kerns | Guardian Life
Susan Eckler-Kerns is a currently a Senior State Filing Consultant for the Guardian Life Insurance Company of America, working on a variety of LAH products and issues. Prior to her employment at Guardian, from 1986 – to 2014, she was employed by The Prudential insurance Company of America. In her most recent role there, she was Director, Regulatory Compliance Technology. Additional details regarding work history and accomplishments can be found here: https://www.linkedin.com/in/susanecklerkerns. Susan played a key role in the development and growth of the System for Electronic Rate and Form Filing (SERFF) and served on the SERFF Board of Directors from 1999 -2012, for many years serving as the Vice Chair. She has been extensively involved in the SERFF Product Steering Committee, serving a number of years as Co-Chair.
From 2014-2016, Susan served as the Vice President, President, then Past President of the Association of Insurance Compliance Professionals (www.aicp.net). She was awarded the AICP Lennon Award in 2012, the AICP’s most prestigious award for volunteerism, and has been very active leading a variety of AICP committees, as well as serving on AICP committees and Task Forces, and participating in Chapter activities.
Susan is a summa cum laude BA graduate of Fairleigh Dickinson University (Madison campus) in Psychology, and she also earned her FLMI with distinction. She is a lifelong resident of New Jersey whose past and present hobbies and interests include quilting, organic vegetable gardening, skiing, hiking, kayaking, caving, horseback riding and scuba diving.
5B | Ethics – Don’t Crash and Burn
Kelly Eddy
CNO Financial Group
Kelly Eddy | CNO Financial Group
4I – Crossing the Finish Line With Compliant Advertising
Freddy Fonseca
Faegre Drinker
Freddy Fonseca | Faegre Drinker
Freddy Fonseca partners with clients in the insurance industry to provide guidance as they navigate complex litigation, regulatory, compliance and transactional matters. His in-house experience, combined with experience as a litigator in Los Angeles and Chicago, brings a uniquely informed perspective to develop strategic solutions for your business needs.
2B | Navigating the Tapestry of Insurance Compliance: Decoding Bulletins for a Resilient Future
Sam Garro
Philadelphia Insurance Companies
Sam Garro | Philadelphia Insurance Companies
Sam has experience in many capacities in Compliance and Product Development with increasing responsibilities in management of those areas. He has managed compliance and product development units in both Life and Health and Property and Casualty.
Sam is active in continuing education and has presented numerous continuing education seminars for the Insurance Society of Philadelphia (ISOP) and the Institute of Strategic Educational Partners. He has twice been awarded the Outstanding Educator Award by ISOP and was a recipient of ISOP’s Mariellen Whelan Excellence in Education Award.
Sam is active with the Association of Insurance Compliance Professionals serving as Mid-Atlantic Chapter President, is a member of the AICP Student Engagement Committee, and has coordinated, moderated and spoken at various sessions at both the local and national conferences.
5H | The Importance of a Good Pit Crew
5J | START YOUR ENGINES! It’s Time for Insurance “Family Feud”
4K | Retiring Soon or Know Someone Who Is? Be Ready with the Information You Need
Joel Glover
Faegre Drinker
Joel Glover | Faegre Drinker
Joel Glover partners with clients to solve problems in the insurance industry — including all related regulatory, transactional, litigation and insolvency/receivership issues. Having worked in the insurance regulatory and insolvency field since he began practicing law in 1991, Joel has represented all types of insurance entities, life and health insurance guaranty associations, and receivers throughout the country.
Joel maintains strong relationships with guaranty associations and insurance industry regulators, the insurance industry and guaranty associations. He has served as task force counsel for the National Organization of Life & Health Insurance Guaranty Associations (NOLHGA) on various multi-state insolvencies, represented several guaranty associations and served as counsel to the Insurance Commissioners in Colorado, Hawaii and Arizona in their capacities as liquidators of insolvent insurers.
5B | Ethics – Don’t Crash and Burn
Michael Goldman
Perr&Knight
Michael Goldman | Perr&Knight
Michael Goldman is a Principal & Consulting Actuary with Perr&Knight. Michael leads a team of actuaries that provides ratemaking and reserving analyses across all states and many lines of business with a focus on personal automobile and homeowners. Michael is the Appointed Actuary for several insurance companies. His experience includes pricing, filing, product development, regulatory rate compliance, profitability analyses and reporting, and reserve studies spanning personal and commercial lines.
Michael has provided property & casualty actuarial services since 2003. Prior to joining Perr&Knight’s Boca Raton, Florida office in 2015, Michael led a pricing team supporting personal automobile and homeowners at Liberty Mutual in Seattle, Washington. His other experience includes managing a pricing team supporting numerous niche insurance products at Assurant Specialty Property in Miami, Florida and providing actuarial analyst support at Key Risk Insurance Company, a workers’ compensation insurer in Greensboro, North Carolina.
Michael holds a Masters of Business Administration degree from the University of North Carolina at Chapel Hill. He received a Bachelor of Science degree from the University of Florida, where he majored in Finance and minored in Actuarial Science. Michael became a Fellow of the Casualty Actuarial Society in 2013 and is a Member of the American Academy of Actuaries.
1I | Cat Modeling and Product Rate and Form Development
Noel Grammer
Milliman
Noel Grammer | Milliman
Noel Valenti Grammer is a Senior Compliance Analyst with Milliman. Noel has over 10 years of experience in all aspects of stop loss filing, with an emphasis on product research and development of compliant policy forms and innovative endorsement coverages on a countrywide basis. In addition, Noel has over 30 years of experience in the insurance industry, working with marketing partners to create and manage regulatory compliance programs, and has an extensive background spanning a wide variety of products with a focus on group and individual supplemental insurance, credit-related insurance, and other niche coverages.
4B | Stop-Loss/Level Funded Product Development Compliance
Michael Hartman
Dearborn Life Insurance Company
Michael Hartman | Dearborn Life Insurance Company
As manager of the Regulatory Oversight & Compliance unit, Michael is responsible for managing the compliance unit for the Lombard, Illinois office for Dearborn Life Insurance Company. Responsible for the operations of the unit include budgeting, staffing, staff training and development; overseeing regulatory and legislative review; ensuring compliance with all state regulations and laws for group ancillary products (life, Disability, Accident, AD&D, Critical Illness, Hospital Indemnity, Vision); statutory/Regulatory compliance reporting; overseeing TPA licensure filings and ancillary product filings; all Consumer complaints / grievances; and assists the Divisional Privacy Officer as the Divisional Privacy Reviewer.
Michael joined Dearborn in 2006 from Protective Life Insurance Company, where he served as a Product Officer and worked in the Product Development unit. He has 34 years of experience in the life insurance industry with 32 of those in a compliance role.
Michael holds professional designations from:
• LOMA and the AICP
• FLMI, Fellow Life Management Institute;
• Professional, Customer Service (PCS);
• Associate, Insurance Regulatory Compliance (AIRC);
• Associate, Insurance Agency Administration (AIAA);
• Associate, Reinsurance Administration (ARA);
• Associate, Annuity Products and Administration (AAPA)
• Certified Compliance Professional (CCP)
Michael, a member of the Great Lakes chapter of the Association Insurance Compliance Professionals (“AICP”), was a conference planning committee member for the regional and national levels, and was the Great Lakes Chapter Regional Director and National Board of Directors member – 2018-2023, serving as the Chapter Outreach Committee chair for the 2022 and 2023 terms.
4A | AICP – A Gear to Setting Your Career Pace
Laura Helvey
Milliman
Laura Helvey | Milliman
Laura has been with Milliman for ten years and has experience as both an underwriter and compliance consultant. She specializes in all aspects of insurance licensing. Laura is well-versed in navigating the complexities of state-specific regulatory requirements and ensuring compliance with all relevant laws. She also assists with underwriting guidelines and works extensively with group and individual life and annuity products. Additionally, Laura has a proven track record in designing speed-to-market initiatives, particularly during mergers and acquisitions, to ensure seamless transitions and rapid deployment of new products.
3B | Start Your Engines: Life, Health and Annuity Q&A
Terri Hitchcock
Thimble
Terri Hitchcock | Thimble
Terri Hitchcock’s insurance career has spanned the past 40 years, mostly on the insurance company side, in disciplines that include legal, compliance, underwriting, product design, company operations, reinsurance, and litigation management. She has been a member for AICP for 9 years and encourages those who have not yet joined to do so and take advantage of the incredible opportunities to develop professionally and to meet some incredibly talented industry professionals.
1A | Property & Casualty Q&A
2G | Dealing with Market Conduct Exam and Vendors
5H | The Importance of a Good Pit Crew
Bridget Hurd
BCBS of Michigan
Bridget Hurd | Blue Cross Blue Shield of Michigan
Bridget Hurd is the vice president of inclusion and diversity at Blue Cross Blue Shield of Michigan where she is responsible for leading and executing the corporate inclusion and diversity strategy and shaping a BCBSM culture of inclusion. She also leads the Office of Health and Health Disparities, which focuses on achieving health equity in the delivery of and access to care. Serving BCBSM and its subsidiaries, Hurd facilitates the Diversity Leadership Councils and oversees diversity and cultural competency learning opportunities for employees and 15 employee resource networks. She currently represents Blue Cross on the Michigan Coronavirus Task Force on Racial Disparities, appointed by Gov. Gretchen Whitmer in April 2020. She is a recipient of the DentaQuest 2020 Health Equity Heroes award and was recently recognized as Executive of the Year by the BCBSM Chapter of the Leadership Development Association.
Prior to her current role, Hurd was the director of Community Responsibility at BCBSM. In this role, she developed and led strategic community partnerships to encourage healthy, active lifestyles at every age and advanced the Blues brand in local communities. She oversaw corporate giving, stakeholder relationships, the employee and executive volunteer programs, and corporate internal and special events
Plenary | From Awareness to Action: DEI Best Practices
Brandon Katz
KatRisk
Brandon Katz | KatRisk
Before KatRisk, Brandon worked for the reinsurance brokerage arm of Jardine Lloyd Thompson (JLT Re) and at RMS where he contributed to research efforts in flood related projects. He joined KatRisk in 2016.
Brandon holds a B.S. and M.S. in Meteorology and Climate studies from the Pennsylvania State University.
1I | Cat Modeling and Product Rate and Form Development
Brooke Kelley/b>
APCIA
Brooke Kelley | APCIA
Brooke Kelley, MPPA has a diverse work experience in the insurance industry and media. Brooke currently holds the position of Assistant Vice President, State Government Relations at the American Property Casualty Insurance Association. Prior to this, they worked at Allstate as a Communication Professional. Brooke also served as the Vice President of Communications at the National Insurance Crime Bureau, where they played a key role in implementing communication and marketing strategies. Brooke has also held various positions at the American Property Casualty Insurance Association, including Assistant Vice President and Director of Public Affairs. Earlier in their career, Brooke worked as a Reporter at WTOC-TV and 7 & 4 News WPBN-WTOM, gaining valuable experience in journalism and media production.
Brooke Kelley, MPPA, pursued their education with a focus on public policy and communications journalism. From 2019 to 2022, they attended Northwestern University, where they successfully obtained a Master of Public Administration (MPA) degree, specializing in Public Policy. Prior to that, from 1999 to 2002, they studied at Loyola University Chicago and earned a Bachelor’s degree in Communications Journalism.
1K | How State and National Trades Support the Industry
Richard Koon
Koon Group, LLC
Richard Koon | Koon Group, LLC
Currently, Rich provides governmental consulting services with a special focus on insurance regulation and compliance issues affecting insurers, brokers, and trade associations in the property, casualty, life, health, and warranty business as principal of Koon Group. He utilizes his years of experience in insurance transactions, filings, rate hearings, and administrative actions while representing a wide range of clients across many jurisdictions. He understands the challenges his clients face and effectively assists them in obtaining the outcomes they seek. These services include representation before legislative and executive entities, analyses of insurance rate and
form filings, development of legislation and rules, and strategic advice and regulatory guidance on matters related to insurance products and markets. Rich specializes in helping clients across the country overcome regulatory challenges using his years of experience at the state and national levels.
1A | Property & Casualty Q&A
2G | Dealing With Market Conduct Exam and Vendors
Stacy Koron
First Consulting
Stacy Koron | First Consulting
Stacy Koron has worked as an insurance compliance professional for over 20 years, both as a consultant and working in house at an insurtech. In her current role, Stacy assists clients with life, annuity, and health insurance product development, research, and general compliance consulting. She especially enjoys helping her clients bridge the gap between technology and regulation and find innovative solutions that move business forward.
Stacy is admitted to the bar in Kansas and Missouri.
5E | An InsurTech Pit Stop: Lessons Learned From Working For An InsurTech
4J | Buckle Up: SEO Native Advertising and Other Marketing Trends
Scott Kosnoff
Faegre Drinker Biddle & Reath LLP
Scott Kosnoff | Faegre Drinker Biddle & Reath LLP
Trusted by industry and regulators alike, Scott helps clients capitalize on opportunities and address regulatory and legal issues related to artificial intelligence, big data and algorithms. Scott helps clients stay on top of the emerging standards and regulations that will govern AI. There’s a lot going on, at every level. Scott helps clients implement a risk management framework and minimize their risk of regulatory, litigation and reputational exposure. Effective risk management calls for a holistic, multi-disciplinary approach throughout the AI life cycle. Working with the firm’s data consulting subsidiary, Scott uses his first-hand knowledge of evolving regulatory standards to help clients assess their algorithms for unintended discrimination. It’s important, cutting-edge work. At the request of the National Association of Insurance Commissioners, Scott has briefed the nation’s top insurance regulators regarding AI on multiple occasions, including in closed-door sessions. Most recently, he has briefed regulators on how insurers can employ AI risk management and governance to mitigate their regulatory, litigation and reputation risk.
5F | Artificial Intelligence and Machine Learning
Christin Kuretich
Voya
Christin Kuretich | Voya
Christin Kuretich is the vice president of supplemental products at Voya Financial. Prior to joining Voya, she spent 2 and a half years with Milliman as a strategy consultant, helping supplemental carriers design and sell products. She is passionate about creating meaningful benefits and is a frequent industry speaker on the topic. Her background also includes nearly 13 years at Trustmark, in both field-facing and product development roles. She has also served on the National Association of Supplemental Benefit Insurance (NASBI) board for four years as VP, marketing and communications.
2A | The Case for Covering Mental Health
Erin McDonough
Insurance Alliance of Michigan
Erin McDonough | Insurance Alliance of Michigan
McDonough is currently Executive Director of the Insurance Alliance of Michigan (IAM), proudly serving Michigan’s property and casualty insurance carriers. She has over 15 years of experience serving as the chief executive of Michigan-based trade associations and has worked for over 20 years on Michigan policy. Prior to joining IAM she served as President & CEO of the Michigan Oil and Gas Association and as Executive Director of the Michigan United Conservation Clubs.
She is currently a member of the Board of Advisors of MSU’s Great Lakes Leadership Academy and a member of the Michigan Chamber of Commerce Board of Directors.
McDonough has her Master’s Degree from the University of Michigan and a Bachelor’s Degree from Central Michigan University. She is a graduate of Michigan State University’s Great Lakes Leadership Academy.
1K | How State and National Trades Support the Industry
Taylor McKinnon
Milliman
Taylor McKinnon | Milliman
Taylor provides comprehensive compliance support for insurance clients with an emphasis on supplemental insurance product development and design, including group, blanket, and individual accident, hospital indemnity, and critical illness products. As part of this process, Taylor drafts contracts, assists in market competitiveness analysis, manages project workflow, and provides state filing support, which involves communicating with state departments of insurance to facilitate product approvals. He also researches and summarizes state insurance statutes and regulations, as necessary, for product development and to support clients’ other compliance needs. Beyond product design, Taylor assists clients with a wide variety of accident and health insurance compliance issues, such as taxation of benefits, federal regulations, HSA compliance, and state legislative and regulatory changes.
4G | DVH as a Complement
3I | Racing Ahead: Navigating Legal and Compliance Tracks for Disability Income and Combination Products
Dave Milligan
Athene USA
Dave Milligan | Athene
David has been in the insurance industry for over thirty years, over twenty-seven of those in the compliance field. Currently he holds the position of Manager, Compliance at Athene USA. In this role he oversees the daily operation of the Consumer Resolution Team (CRT) and Agent Behavior Review Team (ABRT).
David has previously held various compliance leadership roles at other insurance companies, including American Equity Investment Life Insurance Company, Aviva Life Insurance Company (formerly AmerUs Life Insurance Company), and American Life and Casualty In his role at these companies, he was responsible for developing, implementing, and monitoring compliance and market conduct policies, procedures and guidelines for the company, governing the marketing, sales, and administration practices of the companies products. He also teamed with various departments of the company to implement and integrate compliance programs into the day-to-day operations of the company.
David is a member of the Association of Insurance Compliance Professionals (AICP), having served in numerous capacities including Regional Director of the Heartland Chapter, and President, Vice-president and Past President of the Heartland Chapter. Additionally, he has served on many national and chapter committees. David is the recipient of the AICP’s Robert W. Lennon Award, the highest recognition bestowed by the AICP to an individual who has demonstrated outstanding service to the Association and the insurance compliance industry He has also been a member of the Life, Health & Compliance Association (LHCA), having served as the chairperson of that organization’s Executive Committee. Dave also was recognized with the LHCA’s Don Edde Award, recognizing his commitment to “Professional Excellence, Active Participation, Leadership and Improvement of the Association.”
David has been a regular presenter and panelist for various industry organizations on compliance issues, including the ACLI, AICP, CEFLI and the LHCA. Additionally, he has spoken and provided continuing education classes at Drake University’s Kelley Insurance Center numerous times on compliance and ethics in the insurance industry.
David has earned the FLMI, ACS, AIAA and AIRC designation from LOMA. He earned his CCP and ACP designations from the AICP.
David is a 1984 graduate of Grand View University, Des Moines, IA. His earned a bachelor’s degree in Business Administration with an emphasis in Human Behavioral Science.
3F | Under the Caution Flag: Agent Oversight
3J | Turbo-Charged – RILAs – The New Model on the Showroom Floor!
3K | Complaints, the Gifts that Keep Giving
3L | Traction Control and Turbulence: Maneuvering Through Annuity Best Interest, and Standards of Care
Monica Milner
LexisNexis
Monica Milner | LexisNexis
Monica Milner is product principle, insurance market education for LexisNexis Risk Solutions. She is a senior resource on the team that educates the insurance market on how LexisNexis solutions benefit consumers across the insurance spectrum. Monica also works with state Departments of Insurance across the country as a trusted resource. Monica has more than 20 years of regulatory compliance experience within Life, Accident & Health, and P&C, serving as Compliance Officer and leadership positions with QBE, Aflac and her own consulting business.
1C | AI Update – How are Companies Implementing the Requirements of the AI Bulletins? NAIC Model Law
4E | Your AI Pit Crew: Tools to Empower Speed to Market and Compliance
5F | Artificial Intelligence and Machine Learning
Jeff Nash
The Nash Group LLC
Jeff Nash | The Nash Group LLC
Jeff Nash is the Managing Principal of The Nash Group LLC, an insurance regulatory consulting firm founded in 2003 that has been dominant in the P&C insurance market drafting policies and forms, and re-engineering auto, home, property and other insurance products. The Nash Group provides legal services and 50-state insurance regulatory advice on insurance transactions and operations, regulatory compliance, regulatory negotiations, coverage issues, and the innovation of new and improved insurance product designs. Prior to the formation of The Nash Group, Mr. Nash was a Managing Attorney at Progressive Insurance. In addition to the legal and professional services listed above, Mr. Nash also provides fractional General Counsel services to insurance companies and managing general agents. Over the past 5 years this included advising 12 MGAs in various stages of operations and Mr. Nash served as General Counsel for Buckle Commercial Insurance, Gateway Insurance Company, American Service Insurance Company, and American Country Insurance Company. Jeff Nash is admitted to practice law in the states of Ohio and Georgia.
3C | View From The Top – LAH
1D | View From The Top – P&C
1H | Regulator Hot Topics – P&C
2I | UCAA – Filings & Reporting
2J | The Ins and Outs of Drafting Policy Forms
Roger Osgood
Chubb Insurance
Roger Osgood | Chubb Insurance
Roger is serving as Vice President and Compliance Officer for Chubb North America’s Major Accounts, Small Business, Westchester, and Surplus Lines businesses. He partners with the business units, compliance managers, and other members of the NA Legal and Compliance to monitor, test, and mitigate potential compliance deficiencies.
Roger is a national Past President and active member of the Association of Insurance Compliance Professionals (AICP). He served the National Board of Directors as President, Vice President, and Regional Director. Roger also served the local chapter as Vice President, President and Past President. He continues to serve the Association focusing on regulator participation for AICP’s Annual Conference. Roger is also this year’s Conference Vice Chair.
Roger has his AINS designation from The Institutes and his ACP and CCP designations from the Association of Insurance Compliance Professionals. He received his MBA from Southern New Hampshire University and his Bachelor of Arts degree in Business from Saint Anselm College in Manchester, NH.
1B | Racing Into Surplus Lines
Regulatory Compliance 201/202
Laura Panesso
Insurance Services Office, Inc.
Laura Panesso | Insurance Services Office, Inc.
Laura Panesso has 25 years in the insurance industry, holding various positions of increasing responsibility in data management and analysis, analytic product management, and government relations with Insurance Services Office, Inc.. In her current position as Assistant Vice President – State Relations, Laura is responsible for all insurance department interactions including filings, education, outreach, and relationship management, provides leadership in the regulatory acceptance of Risk Analyzer, telematics, and other advanced analytics to facilitate customer adoption and use, and manages ISO’s statistical agent functions.
Ms. Panesso received her Bachelor of Science degree in Applied Mathematics from New Jersey Institute of Technology, a Master of Arts in History of Technology, Environment and Medicine from Rutgers University, obtained the CPCU designation in 2015, and the Associate in Insurance Data Analytics (AIDA) designation in 2017.
1G | Mitigation and Resiliency
6I | Regulatory Trends
Cecil Pearce
Florida Insurance Council
Cecil Pearce | Florida Insurance Council
Before returning to FIC as President in September of 2010, Mr. Pearce served as V.P. of the American Insurance Association, overseeing eight southeastern states. He served as Director of a program to depopulate the FRJUA under Commissioner Bill Nelson; served as V.P. of Legislation for the Florida Association of Insurance Agents; Director of Government Affairs for Independent Insurance Agents of America in Washington DC; Director of Government Affairs for Independent Insurance Agents of Illinois; and Staff Analyst for the Illinois House of Representatives. He currently serves on the Board of Directors for Associated Industries of Florida and the Federal Alliance for Safe Homes. Mr. Pearce received a Bachelor of Arts degree from Sangamon State University in Springfield, Illinois.
1K | How State and National Trades Support the Industry
Lou Penn
Lou Penn & Associates
Lou Penn | Lou Penn & Associates, Inc.
After spending 20 years in state service with the New York, Florida, and Vermont insurance departments, Lou Penn CIE, MCM, CLTC started his own company and has been instrumental in setting up compliance departments at large national insurers, providing guidance and advice, and developing sophisticated market conduct software. Lou was the creator of a leading insurance market conduct compliance software product called Complianceware®, currently being sold today. Now he has created another market conduct compliance product called Market Conduct Auditor® that is more sophisticated, offers a better user experience, and has added search features. Also spent 20 years as insurance agent selling senior market product, i.e., Long Term Care, Medicare and AICP.
4K | Retiring Soon or Know Someone Who Is? Be Ready With the Information You Need
Kerri Picard
Equitable Financial
Kerri Picard | Equitable Financial
Kerri Picard is a seasoned product leader with over 25 years of experience in the industry with expertise in the group and individual life, disability, supplemental health, dental and vision insurance. Throughout her career at top insurance companies, she has played key roles in developing innovative products and digital industry solutions. She is focused on delivering seamless digital experiences with products that cater to consumer needs. In her free time, she enjoys reveling the chaos of her 3 dogs, Romeo, Bill Murray, Cannoli and her cat Monster.
5D | Racing Product to the Finish Line
Rona Platt
Accelerant (Retired)
Rona Platt | Retired General Counsel and Head of Compliance, Accelerant
Rona Platt retired in late 2023, having served the industry in multiple US general counsel and chief compliance officer roles, including at Accelerant, StarStone, and The Wright Insurance Group. Over her career, she has built and overseen programs to ensure compliance with both admitted and surplus lines regulations, as well as educating international colleagues on the intricacies of US insurance regulation.
5B | Ethics – Don’t Crash and Burn
5H | Ethics – The Importance of a Good Pit Crew
Karen Pollitt
AXIS Capital
Karen Pollitt | AXIS Capital
Karen is a seasoned insurance compliance and product contract professional. She is currently Director, Product Development at AXIS Insurance Company, in the Accident and Health division. Karen’s experience includes insurance regulatory affairs, managing state filings & statutory reporting, product development and contract drafting, advertising review, legislative/regulatory review and research. Her career began with the John Hancock Companies as a NASD Registered Representative, then with Combined International Insurance as a Group Contract Analyst. She was the Lead Contract/Compliance Analyst at Colonial Penn Life Insurance Company for 17 ½ years before joining Coulter & Associates, Inc. as a Senior Contract & Compliance Consultant for 5 years.
A Past National President of the Association of Insurance Compliance Professionals (AICP), she has been an active member of AICP for 20 years.
Karen has a Bachelor of Science Degree in Business Management from Philadelphia University. She has earned the compliance designations of Associate, Insurance Regulatory Compliance, Associate Compliance Professional and Certified Compliance Professional
4A | AICP – A Gear to Setting Your Career Pace
Mark Popilizio
Verisk
Mark Popilizio | Verisk
1J | Litigation Funding – Third Party
Christa Rapoport
Gonzales Taplin, PA
Christa Rapoport | Gonzales Taplin, PA
Christa is a law firm Partner who creates effective solutions related to Investigations, Market Conduct Examinations, Supervision, Excess and Surplus Lines, Insurer, RRG & Captive Formations, Financial Examination, Supervision, and Compliance Corrective Action Plans. Christa holds a Bachelor of Science in Nursing from Rutgers University and a Juris Doctor from the University of Virginia School of Law. She is a 2nd-degree ITF Tae Kwon-do Black Belt, ballroom dancer, and proud mom of two adult sons.
5F | Artificial Intelligence and Machine Learning
5G | Don’t run Off the Cyber Track!
Mark Robinson
Michelman & Robinson, LLP
Mark Robinson | Michelman & Robinson LLP
Mark B. Robinson is founding partner of Michelman & Robinson, LLP, a national law firm with offices in Los Angeles, Irvine (California), San Francisco, Dallas, Houston, Chicago, and New York. Mr. Robinson is an insurance industry specialist who primarily represents retail brokers and agents, managing general agent, general agents, wholesalers, and insurance companies in all aspects of their businesses. A recognized authority on regulatory issues, Mr. Robinson’s multi-state practice runs the gamut from complex mergers and acquisitions to compliance matters, and most everything in between.
2E | ABC’s of Agent and Broker Relations
Mattia Scharfstein
Everest Global
Mattia Scharfstein | Everest Global
I am an insurance regulatory professional with fifteen years of experience in property and casualty insurance. My professional experience encompasses all aspects of insurance regulation, including legislative and regulatory affairs, compliance, state filings, complaint handling, external data reporting and statistical data reporting and market conduct examinations. I have an expert level knowledge of data quality and data reporting, with specific expertise in statistical data reporting. I have held formal positions in and volunteered for numerous industry organizations including the Insurance Regulatory Examiners Society Foundation, the Workers Compensation Insurance Organization Electronic Data Interchange committee, the International Association of Industrial Accidents Boards and Commissions Proof of Coverage committee and the Association of Insurance Compliance Professionals Mid Atlantic Chapter and National organization (as both a board member and as a committee volunteer). I have also had the pleasure of serving on various working groups, committees and speaking in several panels throughout the industry, including the Maryland Insurance Administrations Homeowners Notice industry working group, the New Jersey Compensation Inspection Rating Bureau, the American Property Casualty Insurance Association, the American Conference Institutes Forum on Insurance Regulation, thanks e Association of Insurance Compliance Professionals National Conference and the Insurance Regulatory Examiners Society Foundation.
I hold both an Associate Insurance Data Manger (AIDM) designation and an Advanced Market Conduct Manager (AMCM) designation.
I am also an elected member of the Board of Education in my hometown. I am the current president of the Sussex County Association for the New Jersey School Board Association and attend both county and state school board meetings as a New Jersey School Board Associations delegate.
2H | Innovative Answers to Profitability Questions: Compliance Considerations
Greg Scoblete
Verisk
Greg Scoblete | Verisk
Greg Scoblete is a writer and researcher with Verisk’s Emerging Issues team. Greg came to Verisk after a successful journalism career, writing about technology, photography, and consumer products. Today, Greg is responsible for research, analysis, and content development for the Emerging Issues team, helping insurers keep up with the evolving risks facing their business. Greg has earned the designation of a Chartered Property Casualty Underwriter (CPCU).
1E | All Shapes and Sizes: Emerging Risks Facing the P/C Industry
Hunter Sexton
Sydney Consulting Group
Hunter Sexton | Sydney Consulting Group
Hunter Sexton is a Senior Compliance Consultant with Sydney Consulting Group. He joined Sydney in 2020 after 10 years with major medical and government managed care carriers and has become a leader in Supplemental Health Benefits Compliance and “go to market” strategy. He leads Sydney’s best-in-class Compliance Team.
Hunter earned his Juris Doctor from Stetson University College of Law and his Master of Healthcare Administration from University of South Florida’s College of Public Health.
2D | Triagency and Federal Regulatory Updates
4F | Shifting Gears: A Panel Review of ET Jurisdiction Scenarios
Cara St Martin
Ladder
Cara St Martin | Ladder Life
Cara St. Martin has had a long career in the financial services industry, both securities and insurance, with most of those years in the compliance arena. She is currently the Chief Compliance Officer of Ladder Financial – an insurtech that offers term life insurance online. At Ameriprise Financial she managed policies, procedures and also provided compliance support to the field force of 10,000 advisors. With Allianz Life Insurance Company she was a senior director and the chief compliance officer of the registered separate accounts. She had broad responsibilities that included everything from compliance policies and procedures to regulatory exams to testing and oversight. A graduate of the University of Minnesota, Cara has a Bachelor’s degree in Education with a Certificate in Training and Development and a Master’s degree in Education.
4J | Buckle Up: SEO Native Advertising and Other Marketing Trends
John Standish
Charlee.ai
John Standish | Charlee.ai
John Standish is a Co-Founder, Chief Innovation, and Compliance Officer for Charlee.ai, leading the insurance domain team in creating ontologies for artificial intelligence with natural language processing that predicts claim severity, litigation, the identification of suspected fraud, and trend analysis for reserving claims. Before joining Charlee.ai, John was a consultant and Alliance Partner to the SAS Institute in the State and Local Government, Security and Intelligence, and Financial and Insurance Practices.
John also provides consultation services to the insurance industry for fraud investigations and state-mandated compliance. In legal proceedings, John is qualified and has testified as an expert for insurance fraud, investigations, anti-fraud compliance programs, and insurance technology.
John is a 32-year veteran of California law enforcement, first serving in the California Highway Patrol and then in the California Department of Insurance, Fraud Division. John retired as the Chief of the Fraud Division and has over 25 years of experience investigating insurance fraud, supervising, and managing state and federal investigations in California.
John graduated from the University of San Francisco with a degree in Organizational Behavior and the California Peace Officer Standards Training Commission (POST) – Command College, Class 44.
4E | Your AI Pit Crew: Tools to Empower Speed to Market and Compliance
Jason Sweeney
Sammons Financial Group
Jason Sweeney | Sammons Financial Group
Jason Sweeney has been a proud AICP member since 2018. He has served as Vice President of the Heartland Chapter for 2 years. He has worked in Life Insurance and Annuities for over 25 years. He has worked in Compliance since 2016, in a number of roles with the last few years focusing on reporting, Market Conduct, Inquiries and building and Agent Monitoring Platform. Jason previously managed teams in Agency Service and managed the Annuity New Business and Licensing and Commissions phone teams.
3F | Under the Caution Flag: Agent Oversight
Christy Thiems
APCIA
Christy Thiems |APCIA
Christy Thiems is a Senior Director with the American Property Casualty Insurance Association (APCIA). She is a staff expert on marijuana with countrywide legislative and regulatory responsibility. She is the staff liaison to APCIA’s Marijuana Policy Working Group. She is also a staff expert in workers’ compensation with primary legislative and regulatory responsibility over 19 states. She leads on several topics including independent contractor issues. She also serves as a staff liaison to APCIA’s Workers Compensation Committee.
Prior to joining APCIA in 2016, Christy was the Claims Manager of the Workers’ Compensation and Occupational Accident programs for the IAT Insurance Group. During her 11 years with IAT, she was responsible for all operations within the department including program and policy development, service management, and regulatory compliance. She began her career with Liberty Mutual Insurance as a workers’ compensation claims adjuster. During her seven years there, she progressed to the role of team manager, overseeing a claim service team handling national market accounts.
Christy is a graduate of the University of Illinois and has received several insurance designations including her CPCU.
2C | Cannabis – Expansion, Filings, Exclusions
Elizabeth Tosaris
Michelman & Robinson LLP
Elizabeth Tosaris | Michelman & Robinson LLP
Elizabeth Tosaris is a partner in the San Francisco office of Michelman & Robinson LLP where she is a member of the firm’s Regulatory & Administrative Law Practice Group. With nearly 35 years of experience in the insurance space, she is uniquely positioned to counsel insurance-related clients regarding their filings, examinations, reporting and other interactions nationwide with Departments of Insurance (DOI). She advises insurers, HMOs, insurance producers, and other entities regulated by departments of insurance from general compliance issues and the development of business practices, procedures and products to regulatory approvals connected with many core functions and business strategies.
4J | Buckle Up: SEO Native Advertising and Other Marketing Trends
Stephanie Turgeon
MetLife
Stephanie Turgeon | MetLife
Stephanie started her career in the supplemental health space over 20 years ago with Continental American Insurance Company (CAIC) in Columbia, SC. She worked in many roles, including customer service, pre-sale and implementation, marketing and sales training. CAIC was purchased by Aflac in 2010 products and Stephanie moved into a role in product development.
Stephanie joined MetLife in 2019 as Director of Product Development for the supplemental health products. She is now the National Product Director for Supplemental Health, Pet, Whole Life and Health Savings and Spending Accounts, supporting the sales team. Stephanie has a strong working knowledge of the competitive landscape and has served on industry boards including LIMRA and the National Association of Supplemental Benefit Insurance (NASBI).
2A The Case for Covering Mental Health
Kris Virgin
Careington International Corporation
Kris Virgin | Careington International Corporation
Kris Virgin currently serves as Vice President of Compliance for Careington International Corporation and affiliate companies DialCare, Careington Benefit Solutions and Munroe Sutton. During his career at the Careington family of companies, Kris accumulated more than two decades of experience in dental provider network operations and regulatory compliance on a national level. As Vice President of Compliance, Kris oversees compliance of Careington companies’ wide array of business lines, all of which are regulated at the state level including Discount Plan Organization (DPO), Preferred Provider Organization, Third Party Administration (TPA) and Insurance Agency. As Careington expanded into the operations of telehealth products through affiliate company DialCare, Kris played a critical role in company formation and registration and finalizing policies, procedures and licensure that span the telehealth compliance spectrum, including networks of physicians, mental wellness professionals, dentists and veterinary professionals.
3A | It Takes a Team: Managed Care Network Regulation
4G | DVH as a Complement
Brandi Waldner
Sydney Consulting Group
Brandi Waldner | Sydney Consulting Group
Brandi is a Senior Compliance Analyst for Sydney Consulting Group where she oversees the review of policy forms presented for initial filing in all jurisdictions. With almost 10 years in compliance, her supplemental product experience includes work with both group and individual Dental, Life, Accident, Cancer, Critical Illness, Hospital Indemnity, and Disability product filings. Brandi’s efforts have proved invaluable to the success of Sydney’s clients.
Brandi resides in Columbia, SC with her husband and three spoiled dogs. In her spare time outside of work, she enjoys running, traveling, watching her nephew play baseball, and spending time with family and friends.
4G | DVH as a Complement
Jeffery Williams
Microsoft
Jeffery Williams | Microsoft
Jeffery is a Director, Insurance Industry Advisor and Digital Insurance Leader at Microsoft. As an Industry Advisor, he helps insurers deploy Microsoft’s expansive cloud and business application portfolio to build next generation capabilities that differentiate their business, elevate digital experience, and expand margins. As Digital Insurance Leader, to promote Microsoft’s value proposition in the insurance industry, Jeffery supports the development of Microsoft’s insurance thought leadership and speaks regularly at conferences (e.g., Insurtech Connect, Insurtech Insights USA, and others).
4E | Your AI Pit Crew: Tools to Empower Speed to Market and Compliance
Pieter Williams
Regulatory Insurance Advisors, LLC
Pieter Williams | Regulatory Insurance Advisors, LLC
Pieter’s primary areas of consulting include: management and resolution of market conduct examinations, including multi-state and collaborative regulatory actions; HIPAA excepted insurance product regulation; producer licensing and oversight; advertising compliance; drafting of legislation and regulations; audit training for market regulation; insurer compliance programs and corporate risk frameworks; product development and state product and rate filings; cybersecurity best practices; risk-based financial regulation; international insurance regulation; long-term care rate and solvency regulation; market regulation best practices for insurers and regulators; and advocacy relating to insurer and regulator market regulation interests.
Pieter resides in Freeport, Maine with his wife, Christiane, and their dogs.
2D | Triagency and Federal Regulatory Updates
2G | Dealing With Market Conduct Exam and Vendors
Nicole Zayac
Willkie Farr & Gallagher LLP
Nicole Zayac | Willkie Farr & Gallagher
Nicole represents insurance clients from all segments of the industry, including insurers, reinsurers, MGAs, producers, TPAs, adjusters, and investors. She advises clients on compliance matters as they relate to business operations, new products, and transactions involving regulated entities and assists clients with responses to regulatory investigations and compliance actions by state insurance regulators. She provides compliance advice on issues such as surplus lines and other forms of non-admitted insurance, as well as credit for reinsurance, product reviews, licensing requirements, platform integration, advertising, and general business practices. She also works with insurtech clients to address regulatory and licensing issues at all stages of development.
Nicole also advises on the regulatory aspects of complex transactions, including internal reorganizations of holding companies, acquisitions, domestications of branches of alien insurers, and redomestication of insurance companies. She represents investors, including private equity funds, with regulatory aspects of investments in, or acquisitions of, regulated insurance entities. In addition, Nicole advises clients in forming both insurance companies and producer entities, providing regulatory counsel and securing needed approvals from formation through licensing. She drafts and obtains required regulatory approval for services, agency, broker, and cost sharing contracts for insurance companies.
1B | Racing into Surplus Lines?
4C | ABC’s of the NAIC
Regulators
Maria Ailor
Arizona Department of Insurance
Maria Ailor | Arizona Department of Insurance and Financial Institutions
Maria Ailor has over 28 years of experience with the Arizona Department of Insurance and Financial Institutions (DIFI), and currently serves as the Assistant Director over the Department’s Market Regulation and Consumer Services Division includes Market Conduct Examinations/Analysis, Health Care Appeals, Surprise Out-of-Network Billing, and Consumer Services for both insurance and financial institution matters. She shares her knowledge and expertise with others and participates as a member in a variety of NAIC working groups. Maria is an Executive Board member of IRES, and obtained her Accredited Insurance Examiner (AIE) and Advanced Market Conduct Management (AMCM) designations in 2015.
3E | Regulator Round Table – LAH
2F | Complaint Handling Process
2G | Dealing with Market Conduct Exam and Vendors
Latif Almanzan
Texas Department of Insurance
Latif Almanzan | Texas Department of Insurance
Latif Almanzan has over twenty years of experience in the insurance industry. His experience includes life, health, property & casualty, and workers’ compensation insurance lines where Latif worked in network development, claims, consumer protection, and compliance. Latif’s current position is Director of the Life & Health Lines Office at the Texas Department of Insurance.
3D | Be Race Day Ready For All Things MCAS and Market Conduct Compliance
3E | Regulator Round Table – LAH
4F | Shifting Gears: A Panel Review of ET Jurisdiction Scenarios
Elsie Andy
Virginia Bureau of Insurance
Elsie Andy | Virginia Bureau of Insurance
3E | Regulator Round Table – LAH
Chris Arth
Michigan Department of Insurance
Christopher Arth | Michigan Department of Insurance and Financial Services
I love trying to find solutions to problems by using process methodologies and asking an annoying amount of questions to determine the root cause of the issue. I have found myself always trying to see things from different angles and quickly realized that there is not always one correct answer to a problem.
Originally from Cape Cod, MA, I have found my way out to Grand Rapids Michigan after spending time working for a Minor League baseball team in Lansing. Continuing education is very important to me and I hope to obtain Property and Casualty specific designations over the next few years.
1F | Regulator Round Table – P&C
Marianne Baker
Texas Department of Insurance
Marianne Baker | Texas Department of Insurance
Marianne M. Baker
Director, Property and Casualty Lines Office
Texas Department of Insurance
Marianne Baker has served as the director of the Property and Casualty Lines Office since 2016. Part of the Property and Casualty Division, she oversees review of property and casualty form filings, rule drafting, legislative implementation, and other projects. Previously, she was an attorney in TDI’s Office of Policy Development Counsel.
Before joining TDI, Marianne was a partner in the firm of Baker & Bolduc, and was a Senior Attorney at the Texas Natural Resources Conservation Commission (now the Texas Commission on Environmental Quality).
She is a graduate of Trinity University in San Antonio and the University of Texas School of Law.
1F | Regulator Round Table – P&C
1H | Regulator Hot Topics – P&C
Alexis Bakofsky
Florida Office of Insurance Regulation
Alexis Bakofsky | Florida Office of Insurance Regulation
Prior to her appointment as Chief of Staff, Ms. Bakofsky served as OIR’s Deputy Chief of Staff and Communications Director, where she was responsible for providing management oversight of strategic priorities and leading internal and external messaging related to a variety of insurance issues central to Floridians.
Prior to OIR, she served in a number public service roles, including Deputy Communications Director for the Florida Department of Highway Safety and Motor Vehicles, leading outreach and education initiatives to improve safety across Florida’s highways.
Bakofsky has a Bachelor of Health Sciences from the University of Florida and a Master of Arts in Communication and Leadership from Gonzaga University. She is also an AmeriCorps VISTA alumna.
3C | View From The Top – LAH
Lauren Bandle
NAIC
Lauren Bandle | NAIC
4D | SERFF – Making Magic A Reality
3E | Regulator Round Table – LAH
1F | Regulator Round Table – P&C
Brittany Barnhart
Florida Office of Insurance Regulation
Brittany Barnhart | Florida Office of Insurance Regulation
Prior to her appointment as Deputy Director of Forms, Ms. Barnhart served as Senior Management Analyst and as a Government Analyst for OIR’s Life and Health Product Review unit. Her primary responsibilities in these roles included supervising the life and annuity filing team, representing OIR at national conferences and meetings, and evaluating compliance on contracts and applications for life insurance and annuity products.
Previously, Ms. Barnhart has also held roles in OIR’s Chief of Staff Office and OIR’s Communications Office. In these positions, she assisted with new employee briefings, provided administrative support to OIR’s executive team, planned OIR’s 2019 Insurance Summit, and managed social media for the agency.
1F | Regulator Round Table – P&C
Ryan Blakeney
Mississippi Insurance Department
Ryan Blakeney | Mississippi Insurance Department
Ryan Blakeney was named Director of the Consumer Services Division in March of 2024. He previously served as Deputy Director of Consumer Services and the Life and Health Specialist for the Consumer Services Division. He serves the Commissioner, private industry professionals, and consumers in understanding complex insurance issues and resolving conflicts regarding life/health, property and casualty topics.
Ryan’s experience in state government began as a Benefit Analyst for PERS, the Public Employees’ Retirement System of Mississippi, where he advised members on disability benefits, survivor payments, and retirement finances. Appointed by Commissioner Mike Chaney, Ryan also represented MID on the Mississippi Autism Advisory Committee. Currently, he serves on Mississippi’s Early Intervention-Childhood Development Board. He served as President of the Gulf-States Association of Insurance Compliance Professionals; and as President of the University of Mississippi Medical Center’s Alumni Affairs Board.
Ryan earned a Bachelor of Business Administration from the University of Mississippi followed by a Master of Health Sciences from the University of Mississippi Medical Center.
Compliance 201/202
3E | Regulator Round Table – LAH
3F | Under the Caution Flag: Agent Oversight
3G | Regulator Hot Topics – LAH
1L | Navigating Underwriting Restrictions
Joe Bonfitto
IIPRC
Joe Bonfitto | IIPRC
Prior to joining the IIPRC, Joe was employed by Amica Life Insurance as Senior Life Product Filing Manager. Prior to that he worked 14 years with Phoenix Life Insurance Company and held several different positions relating to state filing and compliance. In his role at those companies.
Joe is a graduate of Western New England College with a Bachelor of Arts in Government with a minor in History. Joe earned his Juris Doctor from Western New England School of Law and is licensed to practice law in the commonwealth of Massachusetts.
3E | Regulator Round Table – LAH
2K | Pit Stop: Updates with the Insurance Compact
Mindy Bradford
IIPRC
Mindy Bradford | IIPRC
Prior to joining the Insurance Compact, Mindy was employed by Auto-Owners Insurance Company for eleven years and held several different positions during that time. She started her career at Auto Owners in May 2004 as an Associate Actuarial Technician where she reviewed and implemented rates for several lines of property and casualty insurance and was involved in reserving for life products.
In December 2005, Mindy transferred to the newly formed Life Compliance Department within AutoOwners Life Insurance Company as a Compliance Specialist. While there, she was responsible for framing the responsibilities of Life Compliance Department associates and revising each of the life products in conjunction with the implementation of the 2001 CSO Mortality Table. Mindy’s primary responsibilities included new product development and current product revisions; drafting policy language according to state regulations and Insurance Compact standards; filing completed products; and keeping forms and processes compliant for life, annuities, disability income, and long term care.
Mindy is a graduate of Central Michigan University with a Bachelor of Science degree in Mathematics and a Master of Business Administration. She has also earned the Fellow, Life Management Institute (FLMI) designation.
3E | Regulator Round Table – LAH
5J | START YOUR ENGINES! It’s Time for Insurance “Family Feud”
2K | Pit Stop: Updates with the Insurance Compact
Rachelle Carter
Louisiana Department of Insurance
Rachelle Carter | Louisiana Department of Insurance
Rachelle Carter serves as the Insurance Manager of Policy Forms, Office of Property & Casualty at the Louisiana Department of Insurance. In this capacity, she oversees the division responsible for performing detailed analyses and reviews of all property and casualty, as well as specialty insurer form filings. She also assists other areas of the Department with complaints, market conduct, licensing, rates and rules related to property and casualty policy forms.
Carter has been employed with the Department of Insurance since 1997 with most of the years being spent in the Property and Casualty Policy Forms Division. She has also worked in other areas of the Department such as Administration, Consumer Services, and Insurance Rating.
Carter is an active member of the Louisiana Chapter of the Insurance Regulatory Examiners Society (IRES), and the Association of Insurance Compliance Professionals (AICP), previously serving as Secretary of the South Central Chapter for 3 years.
Carter is a native of Zachary, Louisiana and an alumnus of Zachary High School. She received a bachelor’s degree from Southeastern Louisiana University in education. She is a proud mother of a 24-year-old son.
1F | Regulator Round Table – P&C
Thomas Carswell
Georgia’s Office of Commissioner of Insurance
Tom Carswell | Georgia's Office of Commissioner of Insurance
Tom Carswell has been serving in Georgia’s Office of Commissioner of Insurance since 1983. He was hired as Assistant to Life Actuary, then worked in Regulatory Services, company licensing and financial regulation. In 1996 he moved to the Product Review Division where he serves as Assistant Director. Tom worked for 6 years for the Independent Life and Accident Insurance Company, where he earned his FLMI Designation. He was born in Jacksonville, FL, and has a BSBA from University of Florida.
3E | Regulator Round Table – LAH
Andy Case
Mississippi Insurance Department
Andy Case | Mississippi Insurance Department
In 2002, Andy assumed the Frontline Process Expert leadership position as well as Compliance Manager and Retained Counsel Manager position for Allstate for the states of Mississippi and Arkansas. He also worked in a similar support role for the states of Tennessee, Kentucky and Louisiana. Andy served as Mississippi 30-b6 Expert Corporate Witness on behalf of Allstate Insurance for claim litigation matters in Mississippi.
Born in Natchez, Ms,, Andy now makes his home in Madison, Ms.
3C | View From The Top – LAH
1D | View From The Top – P&C
3E | Regulator Round Table – LAH
1F | Regulator Round Table – P&C
1G | Mitigation and Resiliency
1H | Regulator Hot Topics – P&C
1L | Navigating Underwriting Restrictions
Virginia Christy
Florida Office of Insurance Regulation
Virginia Christy | Florida Office of Insurance Regulation
Virginia Christy is a skilled regulator with more than a decade of experience in insurance regulation. Ms. Christy was appointed to serve as Deputy Commissioner of Property and Casualty at the Florida Office of Insurance Regulation (OIR) in June 2023. In this role, she oversees the Property and Casualty Financial Oversight and Product Review units.
As Deputy Commissioner of Property and Casualty, Ms. Christy serves as OIR’s representative member on the Citizens Property Insurance Corporation (Citizens) Market Accountability Advisory Committee. The Citizens Market Accountability Advisory Committee assists the Citizens Board in developing awareness of its rates and its customer and agent service levels in relationship to the voluntary market insurers writing similar coverage.
Prior to her appointment as Deputy Commissioner of Property and Casualty, Ms. Christy served as OIR’s Director of Property and Casualty Financial Oversight since 2017. Her primary responsibilities as Director included the overall supervision and operation of the Property and Casualty Financial Oversight business unit. This unit is responsible for the licensure and regulation of all Property and Casualty insurers.
Prior to becoming the Director of Property & Casualty Financial Oversight, Ms. Christy served as OIR’s Chief Assistant General Counsel. In this role, she managed the Legal Division’s Regulatory Actions Section which provides legal counsel to the Commissioner and staff of OIR, regarding all matters related to the regulation of insurers, including the review and analysis of the legal sufficiency of admissions applications and other company documents.
Before joining OIR, Ms. Christy served as an Assistant Public Defender with the 2nd Judicial Circuit.
Ms. Christy received her Bachelor of Science Degree in Business Administration with an emphasis in Accounting from Missouri Southern State College in Joplin, Missouri and her Juris Doctor from Florida Coastal School of Law in Jacksonville, Florida. She has been a member of the Florida Bar since 2007.
1D | View From The Top – P&C
Zach Crandall
Tennessee Department of Commerce and Insurance
Zach Crandall | Tennessee Department of Commerce and Insurance
I’m an Actuarial and Compliance Officer for the Tennessee Department of Commerce and Insurance. I manage the Property and Casualty unit of our Policy Analysis section. We review form/rate/rule submissions from insurance companies for compliance with state statutes and regulations. I’ve previously worked as a regulator for the Department in the Life, Accident, and Health unit for a number of years as well. I have a background as an attorney and have brought these skills into the arena of regulatory compliance.
3E | Regulator Round Table – LAH
1F | Regulator Round Table – P&C
Stephanie Fagnani
Tennessee Department of Commerce and Insurance
Stephanie Fagnani | Tennessee Department of Commerce and Insurance
Stephanie Fagnani is the Director of Policy Analysis for the Tennessee Department of Commerce and Insurance. Stephanie is responsible for overseeing the team that completes form, rate, and rule review for all lines of business, including Property and Casualty Insurance as well as Life, Accident and Health.
While a Boston area native, Stephanie’s collegiate studies took her to Washington, D.C., where she subsequently lived while working for the United States Congress. Following her time on the Hill, Stephanie worked for the Insurance Services Office (ISO) in the Government Relations Department. Stephanie is an avid runner and is a two-time Boston Marathon Qualifier—she plans to run Boston in April 2025!
3E | Regulator Round Table – LAH
1F | Regulator Round Table – P&C
1H | Regulator Hot Topics (P&C)
Stephanie Francis
Michigan Department of Insurance
Stephanie Francis | Michigan Department of Insurance and Financial Services
Stephanie Francis is the Manager of the Life and Health section in the Office of Insurance Rates and Forms for the Department of Insurance and Financial Services (DIFS) at the State of Michigan. Stephanie has been employed at DIFS for 13 years. Prior to her career at the State of Michigan, Stephanie worked in the industry for 14 years, as a P&C Underwriter and Claims adjuster. Stephanie has a bachelor’s in finance and in Insurance, a master’s degree in business management and several Insurance designations. Her spare time is spent with family, preferably, her 2-year-old grandson and watching 70’s television shows.
3E | Regulator Round Table – LAH
Jason Furlong
Louisianna Department of Insurance
Jason Furlong | Louisianna Department of Insurance
1F | Regulator Round Table – P&C
Kevin Gaffney
Vermont Department of Financial Regulation
Kevin Gaffney | Vermont Department of Financial Regulation
Commissioner Gaffney was appointed Commissioner of DFR by Governor Phil Scott effective July 8, 2022, and serves on the Governor’s cabinet. He was appointed Deputy Commissioner of Insurance in March of 2019, serving in various roles within the Division since January 2007.
Prior to DFR, he served in various roles within the insurance industry for 23 years including, producer, then in company underwriting, marketing, compliance, as well as state and regional management positions within New England.
At the National Association of Insurance Commissioners (NAIC), he serves as vice-chair of the NE Zone and a member of the NAIC Executive Committee, as well as chair of the Cybersecurity, Technology, and Innovation (H) Committee, vice-chair of the Big Data AI (H) Working Group (BDAIWG), co-chair (with Commissioner Kipper) on the Special Committee on Race and Insurance (P/C) Workstream. He is actively engaged in the AI/ML survey work under BDAIWG which has completed surveys of the Auto, Home, Life insurance markets, with plans to complete a Health survey in 2024.
A graduate of John Jay College and lifelong New Englander, Kevin is a native of CT and has lived in VT since 1994. He and his wife Veronica have three children and five grandchildren.
1D | View From The Top – P&C
3E | Regulator Round Table – LAH
1F | Regulator Round Table – P&C
2H | Innovative Answers to Profitability Questions: Compliance Considerations
6I | Regulatory Trends
Dan Gates
Alabama Department of Insurance
Dan Gates | Alabama Department of Insurance
Dan joined the Alabama Department of Insurance in 2016. He initially started in the Consumer Services Division before joining the Rates & Forms division in 2019, where he is primarily responsible for the Homeowners line of business, along with some commercial product filings. Before joining the ALDOI, Dan worked as Senior Financial Services Specialist with USAA. Dan is currently pursuing his CPCU designation and hopes to have it completed by the end of the year.
1F | Regulator Round Table – P&C
Russ Galbraith
Arkansas Insurance Department
Russ Galbraith | Arkansas Insurance Department
Russ Galbraith has worked in the insurance industry since 1997. Since joining the Arkansas Insurance Department in 2015 as Chief Deputy Commissioner, he has authored the Department’s efficiency report, led the effort to streamline agent pre-license education, compiled the Department’s Annual Report and served as hearing officer for hundreds of agent, company, and consumer issues.
Russ is a fierce advocate for state-based insurance regulation and represents Arkansas as an active member of several NAIC committees. He strongly believes that Arkansas is a great place to live and do business, and his foremost concentration is protecting consumers while bringing new insurers to the state- including re-domestications and captives.
Prior to joining the Department, Russ served as the Senior Government and Industry Affairs Manager for Farmers Insurance for 17 years, acting as the primary legislative and regulatory liaison for Arkansas, Mississippi, and Louisiana. He previously served as President of the Arkansas Adjusters Association and sat on numerous industry boards, including the Arkansas, Mississippi, and Louisiana Automobile Insurance Plans, the Governor’s Earthquake Taskforce, the Arkansas State Disaster Coalition, the Arkansas Rural Risk Underwriting Association, and the Arkansas Insurance Industry Coalition.
Russ earned a Master’s degree in Public Administration from the University of Arkansas at Little Rock (UALR) and a Bachelor’s degree in Political Science from Lyon College.
4C | ABC’s of the NAIC
3D | Be Race Day Ready for All Things MCAS and Market Conduct Compliance
3E | Regulator Round Table – LAH
1F | Regulator Round Table – P&C
3G | Regulator Hot Topics – LAH
5J | START YOUR ENGINES! It’s Time for Insurance “Family Feud”
2L | Steering your Fraud and Special Investigations Around the Curve
Karen Givens
IIPRC
Karen Givens | IIPRC
Prior to joining the Insurance Compact, Karen was a Senior Compliance Analyst with Pacific Life Insurance Company from January 2008 to March 2011. While at Pacific Life, she had primary responsibility for the drafting and filing of all individual, fixed, and variable annuity products. Prior to joining Pacific Life, Karen served as the Director of Compliance for the Retirement Plans Division at Mutual of Omaha Insurance Company. Karen was with Mutual of Omaha from August 2002 until January 2008. As the Director of Compliance, Karen was responsible for managing the compliance functions of the Division that supported group fixed and variable annuities, accumulation products and institutional investments. Karen has extensive experience in annuity administration, product development, forms compliance and state filing functions. Prior to joining the insurance industry, Karen was employed as an attorney in private practice.
Karen earned her Bachelor of Arts degree in Sociology and Political Science from Creighton University. She earned her Juris Doctor from Creighton University School of Law and is licensed to practice law in the state of Nebraska. Karen has also held securities licenses and has served as a Registered Principal with Mutual of Omaha and Pacific Life.
4F | Shifting Gears: A Panel Review of ET Jurisdiction Scenarios
3J | Turbo-Charged – RILAs – The New Model on the Showroom Floor!
Sharon Holston
Virginia Bureau of Insurance
Sharon Holston | Virginia Bureau of Insurance
Sharon Holston is the Manager of the Plan Management and ACA Forms Section in the Life and Health Division of the Virginia Bureau of Insurance. She has 35 years of experience in accident and sickness insurance in both the private and public sectors. The last 22 years have been in regulatory compliance specializing in all categories of group health insurance and in plan management for ACA plans. Sharon holds the following professional designations: Health Insurance Associate (HIA), and Managed Health Care Professional (MHP). She graduated from Virginia Tech.
3E | Regulator Round Table – LAH
Michael Humphreys
Pennsylvania Insurance Department
Michael Humphreys | Pennsylvania Insurance Department
Michael Humphreys was named Insurance Commissioner on February 28, 2022, and confirmed unanimously on June 27, 2023. As commissioner, Humphreys is charged with the responsibility of regulating the Commonwealth’s insurance marketplace, overseeing licensed agents and insurance professionals, monitoring the financial landscape of companies doing business in Pennsylvania, educating consumers, and ensuring residents are treated fairly.
Prior to being appointed, Humphreys served as the Chief of Staff for the Insurance Department since September 2019, and before joining the PID, Humphreys served as Assistant Commissioner for Insurance at the Tennessee Department of Commerce and Insurance (TDCI). In Tennessee, he oversaw the Insurance Division as it was reaccredited by the National Association of Insurance Commissioners.
Humphreys has a Master’s in Public Administration from Bowling Green State University and a Bachelor of Arts in Political Science from the University at Buffalo.
3C | View From The Top – LAH
1D | View From The Top – P&C
Karen Lam
Maryland Insurance Administration
Karen Lam | Maryland Insurance Administration
Karen Lam has been with the Maryland Insurance Administration for fouryears serving as its Chief of Health Insurance and Managed Care. She comes from over 30 years in the industry managing product development and compliance of life, annuity and health insurance. Karen’s last position was as Manager and Consultant for McHugh Consulting Resources, Inc. where she had the honor of working with numerous health and life insurance carriers, assisting them in getting their products approved through the IIPRC and in each US jurisdiction. Karen has worked with all types of health insurance including major medical/ACA products, senior products such as long term care and Medicare Supplement, and supplemental products such as GAP, accident only, specified disease and indemnity products, as well as excess stop loss.
3E | Regulator Round Table – LAH
Aimee Lawson
IIPRC
Aimee Lawson | IIPRC
3E | Regulator Round Table – LAH
2K | Pit Stop: Updates with the Insurance Compact
Greg Lee
Virginia Bureau of Insurance
Greg Lee | Virginia Bureau of Insurance
Principal Insurance Market Examiner Life & Health, ACA Forms and Excepted Benefits. 27 years as a regulator in Forms and Market Conduct.
3E | Regulator Round Table – LAH
Kevin McClain
Virginia Bureau of Insurance
Kevin McClain | Virginia Bureau of Insurance
Principal Insurance Market Examiner Life & Health, ACA Forms and Excepted Benefits. 27 years as a regulator in Forms and Market Conduct.
3A | It Takes a Team: Managed Care Network Regulation
2I | UCAA – Filings & Reporting
Lori Munn
Arizona Department of Insurance
Lori Munn | Arizona Department of Insurance and Financial Institutions
Lori completed a Bachelor of Science degree from Arizona State University and has been active with the National Association of Insurance Commissioners (NAIC) and the Association of Insurance Compliance Professionals (AICP).
1A | Property & Casualty Q&A
2C | Cannabis – Expansion, Filings, Exclusions
3E | Regulator Round Table – LAH
1F | Regulator Round Table – P&C
2H | Innovative Answers to Profitability Questions: Compliance Considerations
1K | How State and National Trades Support the Industry
Philip Offutt
Virginia Bureau of Insurance
Philip Offutt | Virginia Bureau of Insurance
Bryan Peters
Florida Office of Insurance Regulation
Bryan Peters | Florida Office of Insurance Regulation
I began insurance regulation with the State of Florida back in 2015 as an entry level Health Insurance Forms Analyst. I have navigated my way through the ranks and am currently the Deputy Director for Life & Health Product Review, Forms.
3E | Regulator Round Table – LAH
3G | Regulator Hot Topics – LAH
Lee Ann Robertson
Virginia Bureau of Insurance
Lee Ann Robertson | Virginia Bureau of Insurance
Lee Ann Robertson manages the Commercial Casualty Rules, Rates and Forms Review section in the Property & Casualty Division of the Commonwealth of Virginia’s State Corporation Commissions Bureau of Insurance. She has been with the Bureau since 2004. Prior to joining the Bureau, she spent more than 25 years in both the agency and company sides of the insurance industry. She holds the professional designation of Certified Insurance Counselor (CIC).
1F | Regulator Round Table – P&C
Cara Shackelford
North Carolina Department of Insurance
Cara Shackelford - North Carolina Department of Insurance
Cara Shackelford
Senior Policy and Rate Analyst
Life and Health Division
North Carolina Department of Insurance
4B | Stop-Loss/Level Funded Product Development Compliance
3E | Regulator Round Table – LAH
5J | START YOUR ENGINES! It’s Time for Insurance “Family Feud”
Thomas Travis
Louisiana Department of Insurance
Travis Thomas - Louisiana Department of Insurance
Tom Travis is deputy commissioner for policy, innovation, and research for the Louisiana Department of Insurance. He previously served as director of the La. Property and Casualty Insurance Commission and as the commissioner’s NAIC liaison. The office of policy, innovation, and research leads the development of public policy and proposes legislation and regulations on insurance issues with a recent emphasis on the availability and affordability of property and casualty insurance. He participates in several NAIC working groups related to reinsurance, surplus lines, and receivership. He is also charged with oversight of the Louisiana Fortify Homes Program, a grant program to encourage resilient construction.
He graduated from Georgetown University in 1985. After active military service, he graduated from the LSU Law Center in 1992. He holds LL. M. degrees from the University of the Pacific and Southern Methodist University and an MBA from Southeastern Louisiana University. He has been with the Department of Insurance since 2008, and, prior to that, he worked as an attorney at the Louisiana Workers’ Compensation Corporation.
3C – View From The Top – LAH
1D – View From The Top – P&C
Eric Vieweg
Connecticut Insurance Department
Eric Vieweg | Connecticut Insurance Department
Eric is definitely not someone who likes to stay still and doesn’t believe in taking life too seriously. If you have ever attended one of his sessions you know he believes in balance between getting the message across and enjoying the session.
An avid traveler Eric will leave the conference and be home just long enough to pack for a trip to Mexico
2A | The Case for Covering Mental Health
3E | Regulator Round Table – LAH
3G | Regulator Hot Topics – LAH
Flora Worthington
Virginia SCC
Flora Worthington | Virginia Bureau of Insurance
Insurance Examiner (RRF) from Virginia. AIPR, AINS. Graduate of W&L, Economics and History 2023.
1F | Regulator Round Table – P&C
Erick Wright
Alabama Department of Insurance
Erick Wright | Alabama Department of Insurance
Erick Wright is a highly accomplished individual with a diverse background in both the insurance industry and community service. Erick was a four-sport letterman and 2001’s Football Defensive Player of the Year. He then attended Troy University where he walked-on and earned a scholarship for football. After graduating with a degree in Risk Management and Insurance and a minor in History, he went on to complete his MBA in Public Administration from Texas Southern University.
With over 20 years of experience in the insurance industry, Erick has held various positions at companies such as Allstate, Nationwide, and Farmers Insurance. Erick also ran his own independent agency for five years. Currently, he serves as a government regulator of insurance affairs with the Alabama Department of Insurance.
At the Alabama DOI, Erick Works in the rates and forms department as an Analyst II. Ericks main lines of coverage are Workers compensation, Cannabis, Medical malpractice, and Surety.
On a personal level, Erick is a 40-year-old husband and father of 8 who enjoys spending time on his farm with his family and friends. In his spare time, he loves to write and be creative; having published six books with the most recent one called “AI Insurance Principles.”
3E | Regulator Round Table – LAH
1F | Regulator Round Table – P&C
1H | Regulator Hot Topics – P&C
1L | Navigating Underwriting Restrictions
